Qatar Airways Reviews | Opinions of Qatar Airways shared by travelers



Qatar Airways

Qatar Airways logo
IATA code:QR
ICAO code:QTR
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
2.4 out of 5
38.7% of people who wrote a review recommend flying with Qatar Airways.
41.9% of people who wrote a review think Qatar Airways offers a good value for money.
54.8% of people who wrote a review think Qatar Airways offers a very poor customer service.
Classes of service
Economy
77.4%
Business
22.6%
First
0%
Customer Service
Excellent
29%
Good
6.5%
Satisfactory
6.5%
Poor
3.2%
Very Poor
54.8%
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How is Qatar Airways ranked...?
#1
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
Not rated
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
85.7 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
30.9 total score
11 reviews
9% Recommended
27% Value for Money
2.2/5 Customer Service
#8
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#9
23.3 total score
6 reviews
17% Recommended
17% Value for Money
1.3/5 Customer Service
#10
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#11
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#12
29.1 total score
12 reviews
17% Recommended
25% Value for Money
1.8/5 Customer Service
#13
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
85.7 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
62.7 total score
1 review
100% Recommended
100% Value for Money
1/5 Customer Service
#7
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#8
23.3 total score
6 reviews
17% Recommended
17% Value for Money
1.3/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#10
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#11
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#12
30.9 total score
11 reviews
9% Recommended
27% Value for Money
2.2/5 Customer Service
#13
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service

Qatar Airways Reviews

"Terrible, simply terrible."

Review

Complaint - Male to Heathrow 19/07/2015 DOH QR 673 /19

Flight cancelled due to pressurisation issues. Fair enough technical faults happen. Next flight 10 hours later. Put in a hotel and given food 4 hours after cancellation. No customer care once back in airport waiting for flight, no further offer of refreshments. Stopover in Doha was now 6 hours rather than an hour in the early hours of the morning. No food/drink/room offered during this time, we had to complain in order to get a sandwich and a drink. Wife and I given seats not next to each other on connecting flight due to late booking.

Arrived home 15 hours later than expected, lost out financially on pre-booked train tickets. Complained using the feedback form CRM:001600001709, response was 'we regret to inform you that we are unable to accord any form of compensation or costs to compensation on this occasion.' They also hoped for our continued support and patronage, standard complaint response. We will never, ever, ever fly with these again. I would rather not go on holiday.

Terrible airline, on board service was nothing special, small seats, limited choice of in flight entertainment, for an airline that advertises itself as a 5* the standard is rivalled by the budget airlines such as Easyjet and Ryanair. Avoid at all costs, fly Emirates or Virgin where possible.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"best service in air"

Review

even if my flight was delayed by 3 hours, the service on board made me forget everything :)

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Very Poor and Arrogant Cabin Crew in Economy Class"

Review

I used Qatar Airways a year back.The inflight service was bad.But the chief of cabin crew came and apologized for my displeasure and promised to improve.So,after lots of reviews I decided to risk and took a flight to Chicago from Kuwait Via Doha on 20 Jun 2015.

My daughter's warning while booking was right.The moment we boarded 0721 I realized I made a big mistake.We had seat numbers 17 d e and f. I was trying to put my brief case and lap top bag in the over head loft.The guy started shouting you are allowed to put only one piece and others are to be put under the seat.I was trying to tell him that we are three passengers.He was not ready to listen. Finally I managed to comfortably put the two pieces one over the other in the loft.

Half an hour after the flight took off I had a splitting headache and asked for water to take tablet.The guy refused to serve water telling that I'll get in break fast.My wife who is a doctor has to explain him it is a basic need to finally get water. My god, almost all the cabin crew of QA treat the passengers as criminals and untouchables.

Unfortunately,my return from Washington DC on 27July in QA and exploring other options.I must add the ground staff of QA are excellent. Frankly I understand that the cabin crew get hassled when they see full flight. I understand their job tension. But I have never experienced such a rude behavior from any other airlines. After all the airlines make profits due to satisfied passengers reusing their services. But unfortunately QA thinks that their job is to satisfy only business class. They don't realize that they gat more revenue from economy class. If I have done something wrong I'm ready to apologize. But I'm sure I'll never use Qatar Airways even if it is utter emergency.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The check in process at IAH was awful"

Review

I checked in online thinking it would help me expedite the checkin process at the airport. Boy was I wrong! I waited 45 minutes at the web check in line and saw all the other economy passagers at the regular check in that arrived later than me left. I suggested to one the Qatar personnel to have more counters to help with web check in, he rudely dismissed my suggestion and said "it is not going to happen". Then another passager out of nowhere tried to cut in front of me and shockinly no one from Qatar tried to intervene. It turned into an argument. A "floor supervisor" named Donna finally came but she was very rude to my family and did not help us at all. She even threatened not to let me board the plane if we did not "comply". I am extremely frustrated with Qatar but not too surprised since I have read terrible reviews about their service. I will definitely tell all my friends and family about this awful experience and will never fly with Qatar again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"35 Hour Delay"

Review

I'm very frustrated at Qatar Airways, I was suppose to travel on the 4th of January from Dubai to Doha, then Doha to Montreal, but our flight was suspended and they delayed it for six hours, I was suppose to take off from Dubai at 7:30 AM, but they did not let us take off from 1 or 2 PM. They couldn't answer our questions, at the Dubai airport, they had no knowledge other than only saying "The airplane is still at Doha" but that wasn't an answer we were looking for, and no one at the Gate or information desk knew anything about it, but I don't see how there was a problem to travel because of weather issues, as every other airline was flying in and out of Dubai with the same exact weather. Once they finally told us our gate, after changing it four times, we all went to the gate and it was pretty hectic. Once I got to Doha, I had to take another flight to Montreal, but since the delay happened I missed my connection flight and so then I went to the transfer desk, the main Qatar Airlines office, they took our passports and connected flight tickets, and they said "In 25 Minutes we will call you" I waited, then went to the desk again and asked and they had no answer for me, and that was for most of the passengers on the same flight, the supervisor was hiding in the office and it seemed like he was trying to avoid all questions. They didn't give us vouchers so we can go eat or anything, they gave us a box of chocolate and juice, which caused me to get more angry because I was waiting hours and they couldn't even give us a proper meal. Some of the Qatar officers were saying they're going to send us back to Dubai and we'll find more solutions, which made me very angry because it was getting out of hand. It was either they'll send us back to Dubai or we keep waiting, time was running out of time, and groups of people would yell at Qatar and they would no answer or anything, and even that in Dubai they didn't send any Qatar officer to answer questions or anything. Qatar told us that we'll spend the night in a hotel, even then we had to wait two hours just to get a ride to the hotel, the hotel was a disaster, poor service, poor food, it was horrible. We then took a flight to Chicago, and there an two hour delay before the flight took off, which was quite crazy because we had enough of delays, once we got to Chicago, our bags took two hours to get there. Then we board Air Canada and once we landed in Montreal, Qatar didn't even put my bag onto the airlines, and I still don't have my bags, this is the last time I use Qatar, the airlines can't make customers happy, and I don't know how they have the title of a five star airline, because they treated us badly and couldn't find solutions.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Do Not Fly Qatar Airlines If You Value Your Time"

Review

atar Airlines is lousy. IF YOU VALUE YOUR TIME, DO NOT FLY THEM. I am a United Million Mile Frequent Flyer and well versed in good airlines. KLM, United, Air France for the most part, Emirates BUT stay away from these clowns. In September, flew from Bahrain to Paris to meet my Wife. Was told I would be issued my Doha - Paris boarding pass in Doha. No problem. Get to Doha and guess what? Flight is over sold and no seats which explains why I was not given a boarding pass. QATAR AIRLINES LIED TO ME IN BAHRAIN. I was then stuck in the Doha airport at midnight after working all day. Did get to Paris, but only after an act of congress. Qatar gave me a voucher for $150 for my troubles, but you have to go to some offsite ticket office to get your money. They take your money at the airport but can't refund it at the airport. Then on Friday October 17th flew from Bahrain to Kuala Lumpur. Flight was late getting in and I missed my connecting flight. Qatar did put me up in a hotel for the night BUT I was late by one day getting to my consulting assignment. To the idiots at Qatar, time is money and you waste a lot of my time. Today, when I went to check in, Qatar had cancelled my return flight back to Bahrain. Got this fixed and made the flight ONLY TO ARRIVE LATE in Doha and miss my connecting flight to Bahrain. Again to the idiots in Qatar airlines Management, 50 minutes to connect from one international flight to another is not enough time given you land in a billion dollar plus airport but have to ride a bus to the terminal, then clear screening again even though you are in transit. The airport is beautiful in many ways but lacking when it comes to a true travel hub. Qatar airlines must have something to do with this. To add injury to insult, I am now missing a meeting with Aramco that was set for later this evening because of the incompetence (and that is what it is) of Qatar airlines. To compensate me for my lost 3 hours, Qatar airlines gave me a voucher to get a meal. Problem is the voucher was only for 15 Qatari Riyal. A bottle of water cost 12 QR. A hamburger at Burger King cost over 30QR. Qatar airlines is out of touch and a joke. DO NOT FLY THEM.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Update!"

Review

Update: Previously I had a problem with my flight
changes resulting in connection problems with
long waiting times which I believed
could not be resolved.
As I am old and diabetic and not in good health
I was very upset about this.
But this was brought to the attention of
the excellent senior management.
Of the Airline who offered me a number
of options to resolve my situation
and they fixed my problems.
So I want to bring this to your attention.
And would recommend this Airline after
my experience problems can be resolved.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Changed my ticket"

Review

Made a Big mistake of paying for my ticket months in advance of the flight I am an old and trusting person I might even add fool to this anyway

Original ticket Outbound:
Manchester to Phnom Penh via Doa with a short transfer time between planes just over one hour for the next flight to Phnom Pen with a short technical stop in Ho Ch Min City on the way
I later found out this short stop is actualy one and a half hours .

Return Phnom Penh to Manchester via Doa second flight leg transfer time just over two hours.

My ticket now is outbound:
Manchester to Phnom Penh via Doa transfer time between planes twenty five hours
they cancelled my connection and now it is the following day.

Return Phnom Penh to Manchester via Doa second flight leg transfer time over eight hours.

I complained to the Airline they do not want to know told me to contact
the agency I booked through they do not want to know also
told me Airline will mail me? still waiting
Booked through travel trolley Southall travel.
Once they have got your money they don't care about you
from my experiencer I would avoid.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"poor customer care"

Review

The airline lost my baggage in Doha transferring between their own planes. When we asked about it in Colombo airport their staff where not sympathetic, I received my bags 24 hours later with no apology from them. When I arrived back in Manchester on 23rd July 2014 I was given the customer care email. I emailed them and have not heard anything back from them.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"All aboard Qatar Airways SPEW-Liner"

Review

I went to bali from London with Qatar and what a disgrace. No leg room at all for starters, shockingly cramped seats. asked for a bottle of water and told i get a maximum of two cups per flight and thats half filled tiny plastic cups. Dirty toilets that are never cleaned during flight. Cold drinks and food that has given me horrendous food poisoning. This truly was a trip from hell. AVOID THIS AIRLINE AT ALL COSTS

A budget airline charging REAL airline prices

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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