Qatar Airways Reviews | Opinions of Qatar Airways shared by travelers



Qatar Airways

Qatar Airways logo
IATA code:QR
ICAO code:QTR
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
2.4 out of 5
39.3% of people who wrote a review recommend flying with Qatar Airways.
42.9% of people who wrote a review think Qatar Airways offers a good value for money.
53.6% of people who wrote a review think Qatar Airways offers a very poor customer service.
Classes of service
Economy
75%
Business
25%
First
0%
Customer Service
Excellent
32.1%
Good
3.6%
Satisfactory
7.1%
Poor
3.6%
Very Poor
53.6%
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How is Qatar Airways ranked...?
#1
46.7 total score
28 reviews
39% Recommended
43% Value for Money
2.6/5 Customer Service
Not rated
#1
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#2
46.7 total score
28 reviews
39% Recommended
43% Value for Money
2.6/5 Customer Service
#3
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
34.8 total score
9 reviews
11% Recommended
33% Value for Money
2.4/5 Customer Service
#6
34.7 total score
9 reviews
22% Recommended
33% Value for Money
2/5 Customer Service
#7
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#8
28.7 total score
6 reviews
17% Recommended
17% Value for Money
1.8/5 Customer Service
#9
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#10
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#11
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#12
30.5 total score
11 reviews
18% Recommended
27% Value for Money
1.9/5 Customer Service
#13
28.1 total score
21 reviews
14% Recommended
24% Value for Money
1.7/5 Customer Service
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
62.7 total score
1 review
100% Recommended
100% Value for Money
1/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#8
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#9
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#10
46.7 total score
28 reviews
39% Recommended
43% Value for Money
2.6/5 Customer Service
#11
34.8 total score
9 reviews
11% Recommended
33% Value for Money
2.4/5 Customer Service
#12
34.7 total score
9 reviews
22% Recommended
33% Value for Money
2/5 Customer Service
#13
28.1 total score
21 reviews
14% Recommended
24% Value for Money
1.7/5 Customer Service

Qatar Airways Reviews

"The check in process at IAH was awful"

Review

I checked in online thinking it would help me expedite the checkin process at the airport. Boy was I wrong! I waited 45 minutes at the web check in line and saw all the other economy passagers at the regular check in that arrived later than me left. I suggested to one the Qatar personnel to have more counters to help with web check in, he rudely dismissed my suggestion and said "it is not going to happen". Then another passager out of nowhere tried to cut in front of me and shockinly no one from Qatar tried to intervene. It turned into an argument. A "floor supervisor" named Donna finally came but she was very rude to my family and did not help us at all. She even threatened not to let me board the plane if we did not "comply". I am extremely frustrated with Qatar but not too surprised since I have read terrible reviews about their service. I will definitely tell all my friends and family about this awful experience and will never fly with Qatar again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"35 Hour Delay"

Review

I'm very frustrated at Qatar Airways, I was suppose to travel on the 4th of January from Dubai to Doha, then Doha to Montreal, but our flight was suspended and they delayed it for six hours, I was suppose to take off from Dubai at 7:30 AM, but they did not let us take off from 1 or 2 PM. They couldn't answer our questions, at the Dubai airport, they had no knowledge other than only saying "The airplane is still at Doha" but that wasn't an answer we were looking for, and no one at the Gate or information desk knew anything about it, but I don't see how there was a problem to travel because of weather issues, as every other airline was flying in and out of Dubai with the same exact weather. Once they finally told us our gate, after changing it four times, we all went to the gate and it was pretty hectic. Once I got to Doha, I had to take another flight to Montreal, but since the delay happened I missed my connection flight and so then I went to the transfer desk, the main Qatar Airlines office, they took our passports and connected flight tickets, and they said "In 25 Minutes we will call you" I waited, then went to the desk again and asked and they had no answer for me, and that was for most of the passengers on the same flight, the supervisor was hiding in the office and it seemed like he was trying to avoid all questions. They didn't give us vouchers so we can go eat or anything, they gave us a box of chocolate and juice, which caused me to get more angry because I was waiting hours and they couldn't even give us a proper meal. Some of the Qatar officers were saying they're going to send us back to Dubai and we'll find more solutions, which made me very angry because it was getting out of hand. It was either they'll send us back to Dubai or we keep waiting, time was running out of time, and groups of people would yell at Qatar and they would no answer or anything, and even that in Dubai they didn't send any Qatar officer to answer questions or anything. Qatar told us that we'll spend the night in a hotel, even then we had to wait two hours just to get a ride to the hotel, the hotel was a disaster, poor service, poor food, it was horrible. We then took a flight to Chicago, and there an two hour delay before the flight took off, which was quite crazy because we had enough of delays, once we got to Chicago, our bags took two hours to get there. Then we board Air Canada and once we landed in Montreal, Qatar didn't even put my bag onto the airlines, and I still don't have my bags, this is the last time I use Qatar, the airlines can't make customers happy, and I don't know how they have the title of a five star airline, because they treated us badly and couldn't find solutions.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Do Not Fly Qatar Airlines If You Value Your Time"

Review

atar Airlines is lousy. IF YOU VALUE YOUR TIME, DO NOT FLY THEM. I am a United Million Mile Frequent Flyer and well versed in good airlines. KLM, United, Air France for the most part, Emirates BUT stay away from these clowns. In September, flew from Bahrain to Paris to meet my Wife. Was told I would be issued my Doha - Paris boarding pass in Doha. No problem. Get to Doha and guess what? Flight is over sold and no seats which explains why I was not given a boarding pass. QATAR AIRLINES LIED TO ME IN BAHRAIN. I was then stuck in the Doha airport at midnight after working all day. Did get to Paris, but only after an act of congress. Qatar gave me a voucher for $150 for my troubles, but you have to go to some offsite ticket office to get your money. They take your money at the airport but can't refund it at the airport. Then on Friday October 17th flew from Bahrain to Kuala Lumpur. Flight was late getting in and I missed my connecting flight. Qatar did put me up in a hotel for the night BUT I was late by one day getting to my consulting assignment. To the idiots at Qatar, time is money and you waste a lot of my time. Today, when I went to check in, Qatar had cancelled my return flight back to Bahrain. Got this fixed and made the flight ONLY TO ARRIVE LATE in Doha and miss my connecting flight to Bahrain. Again to the idiots in Qatar airlines Management, 50 minutes to connect from one international flight to another is not enough time given you land in a billion dollar plus airport but have to ride a bus to the terminal, then clear screening again even though you are in transit. The airport is beautiful in many ways but lacking when it comes to a true travel hub. Qatar airlines must have something to do with this. To add injury to insult, I am now missing a meeting with Aramco that was set for later this evening because of the incompetence (and that is what it is) of Qatar airlines. To compensate me for my lost 3 hours, Qatar airlines gave me a voucher to get a meal. Problem is the voucher was only for 15 Qatari Riyal. A bottle of water cost 12 QR. A hamburger at Burger King cost over 30QR. Qatar airlines is out of touch and a joke. DO NOT FLY THEM.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Update!"

Review

Update: Previously I had a problem with my flight
changes resulting in connection problems with
long waiting times which I believed
could not be resolved.
As I am old and diabetic and not in good health
I was very upset about this.
But this was brought to the attention of
the excellent senior management.
Of the Airline who offered me a number
of options to resolve my situation
and they fixed my problems.
So I want to bring this to your attention.
And would recommend this Airline after
my experience problems can be resolved.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Changed my ticket"

Review

Made a Big mistake of paying for my ticket months in advance of the flight I am an old and trusting person I might even add fool to this anyway

Original ticket Outbound:
Manchester to Phnom Penh via Doa with a short transfer time between planes just over one hour for the next flight to Phnom Pen with a short technical stop in Ho Ch Min City on the way
I later found out this short stop is actualy one and a half hours .

Return Phnom Penh to Manchester via Doa second flight leg transfer time just over two hours.

My ticket now is outbound:
Manchester to Phnom Penh via Doa transfer time between planes twenty five hours
they cancelled my connection and now it is the following day.

Return Phnom Penh to Manchester via Doa second flight leg transfer time over eight hours.

I complained to the Airline they do not want to know told me to contact
the agency I booked through they do not want to know also
told me Airline will mail me? still waiting
Booked through travel trolley Southall travel.
Once they have got your money they don't care about you
from my experiencer I would avoid.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"poor customer care"

Review

The airline lost my baggage in Doha transferring between their own planes. When we asked about it in Colombo airport their staff where not sympathetic, I received my bags 24 hours later with no apology from them. When I arrived back in Manchester on 23rd July 2014 I was given the customer care email. I emailed them and have not heard anything back from them.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"All aboard Qatar Airways SPEW-Liner"

Review

I went to bali from London with Qatar and what a disgrace. No leg room at all for starters, shockingly cramped seats. asked for a bottle of water and told i get a maximum of two cups per flight and thats half filled tiny plastic cups. Dirty toilets that are never cleaned during flight. Cold drinks and food that has given me horrendous food poisoning. This truly was a trip from hell. AVOID THIS AIRLINE AT ALL COSTS

A budget airline charging REAL airline prices

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Muslem women should not drink alcohol"

Review

My wife and I where traveling to Shiraz Iran.on the way she had some alcoholic drink
Upon our arrival to doha they tricked us to separate and I was piton the plane to Shiraz whilst they
Took her to prison and never let her call solicitor / myself of the embassy.
They told her that a Muslim women should not drink alcohol and stamp her passport with arabic word that reads
" disobey god"
They then dumped her after 3 days in the transit section of doha airport with no money or ticket.
They also canceled her ongoing ticket to Shiraz and banned her from traveling with qatar air.
I was not told of the terrible situation they had put us and later they refuse to release her luggages.
The events are just hard to believe but it looks alike qatar air has done the same to helpless passengers
Specially from Iran.
If you look on Internet you will see same customer abuse that took place in doha airport.
I sent 39 emails to qatar airways but they have not yet responded to all points on concern.
What the have done is criminal / inhuman /unacceptable for a 5 star airliner .

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst flight ever"

Review

Ive tried to fly with emirates before and there's not even 1% comparison between these two flights emirates is the best!!! Qatar is the worst ever flight yes it keep passengers fed but they are the worst rude mean staff, they r not organised toilets dirty and they suck money in every chance they can i really regret for travelling with them lthough many told me not to but anyway never everr again

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst Airline"

Review

DO NOT FLY on QATAR. Period! I don't understand the logic of calling it a 5-star airline. The food is a typical airline food. Their Airport is the worst. Their transit time is LONG!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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