Qatar Airways Reviews | Opinions of Qatar Airways shared by travelers



Qatar Airways

Qatar Airways logo
IATA code:QR
ICAO code:QTR
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
2.6 out of 5
43.5% of people who wrote a review recommend flying with Qatar Airways.
47.8% of people who wrote a review think Qatar Airways offers a good value for money.
47.8% of people who wrote a review think Qatar Airways offers a very poor customer service.
Classes of service
Economy
69.6%
Business
30.4%
First
0%
Customer Service
Excellent
34.8%
Good
4.3%
Satisfactory
8.7%
Poor
4.3%
Very Poor
47.8%
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How is Qatar Airways ranked...?
#1
50.2 total score
23 reviews
43% Recommended
48% Value for Money
2.7/5 Customer Service
Not rated
#1
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#2
50.2 total score
23 reviews
43% Recommended
48% Value for Money
2.7/5 Customer Service
#3
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
37.5 total score
8 reviews
13% Recommended
38% Value for Money
2.6/5 Customer Service
#6
35 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#7
34.7 total score
9 reviews
22% Recommended
33% Value for Money
2/5 Customer Service
#8
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#9
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#10
24.7 total score
9 reviews
11% Recommended
22% Value for Money
1.7/5 Customer Service
#11
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#12
30.6 total score
18 reviews
17% Recommended
28% Value for Money
1.8/5 Customer Service
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
62.7 total score
1 review
100% Recommended
100% Value for Money
1/5 Customer Service
#7
37.5 total score
8 reviews
13% Recommended
38% Value for Money
2.6/5 Customer Service
#8
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#9
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#10
50.2 total score
23 reviews
43% Recommended
48% Value for Money
2.7/5 Customer Service
#11
34.7 total score
9 reviews
22% Recommended
33% Value for Money
2/5 Customer Service
#12
30.6 total score
18 reviews
17% Recommended
28% Value for Money
1.8/5 Customer Service

Qatar Airways Reviews

"poor customer care"

Review

The airline lost my baggage in Doha transferring between their own planes. When we asked about it in Colombo airport their staff where not sympathetic, I received my bags 24 hours later with no apology from them. When I arrived back in Manchester on 23rd July 2014 I was given the customer care email. I emailed them and have not heard anything back from them.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"All aboard Qatar Airways SPEW-Liner"

Review

I went to bali from London with Qatar and what a disgrace. No leg room at all for starters, shockingly cramped seats. asked for a bottle of water and told i get a maximum of two cups per flight and thats half filled tiny plastic cups. Dirty toilets that are never cleaned during flight. Cold drinks and food that has given me horrendous food poisoning. This truly was a trip from hell. AVOID THIS AIRLINE AT ALL COSTS

A budget airline charging REAL airline prices

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Muslem women should not drink alcohol"

Review

My wife and I where traveling to Shiraz Iran.on the way she had some alcoholic drink
Upon our arrival to doha they tricked us to separate and I was piton the plane to Shiraz whilst they
Took her to prison and never let her call solicitor / myself of the embassy.
They told her that a Muslim women should not drink alcohol and stamp her passport with arabic word that reads
" disobey god"
They then dumped her after 3 days in the transit section of doha airport with no money or ticket.
They also canceled her ongoing ticket to Shiraz and banned her from traveling with qatar air.
I was not told of the terrible situation they had put us and later they refuse to release her luggages.
The events are just hard to believe but it looks alike qatar air has done the same to helpless passengers
Specially from Iran.
If you look on Internet you will see same customer abuse that took place in doha airport.
I sent 39 emails to qatar airways but they have not yet responded to all points on concern.
What the have done is criminal / inhuman /unacceptable for a 5 star airliner .

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst flight ever"

Review

Ive tried to fly with emirates before and there's not even 1% comparison between these two flights emirates is the best!!! Qatar is the worst ever flight yes it keep passengers fed but they are the worst rude mean staff, they r not organised toilets dirty and they suck money in every chance they can i really regret for travelling with them lthough many told me not to but anyway never everr again

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst Airline"

Review

DO NOT FLY on QATAR. Period! I don't understand the logic of calling it a 5-star airline. The food is a typical airline food. Their Airport is the worst. Their transit time is LONG!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"SAVE YOUR SANITY! DONT FLY QATAR AIRWAYS"

Review

For the past 4 years i’ve been traveling qatar airways and prior to that i travelled only emirates... So this comparison is not based one time travel. Most of you might think then why do i need to take qatar airways... Sadly my in-laws live in qatar and so i have to stop there every time i travel and qatar airways is the most convenient since i have to take less number of stops.

So traveling almost twice a year from JFK-COK i have acquired so many miles.. Every time i book a flight and ask for an upgrade from economy to business , its just not available.

So this time around since the dates were flexible I decided to contact the Member service center number +974 4449 6449 in Doha directly. So the person at the center told me August 21st there is availability for an upgrade to business class on Chicago-Cochin. He also said that he can’t book tickets, but asked me to book economy tickets and call back.

I booked my ticket and called in exactly 20-30 minutes. And then the person in the center said that there is no upgrade available! How ridiculous.

I see this as racial discrimination coz i’m Indian. The first person thought I was an american who wants to travel so he gave me the dates.. the second person i spoke to had my details from the privilege card number. So he refused to give me upgrade... I know how qataris discriminate Indians. Since I grew up in middle east I know their attitude... But it is so wrong!

The sad part is if I wasn’t getting an upgrade i didn’t wanna travel qatar airways.. now to cancel my ticket they asked for 250$.

I emailed their complaint team.. They are yet to get back to me!

Let me Also tell you prior to this every time the people in qatar airways counter in JFK gives so much attitude. where requesting a seat or any thing.... Trust me every time i flew in emirates they have been so accommodating in whatever I requested..... I am not exaggerating.. I had problem every single time...

I decided that even if i have to take extra stops with my 9 month old, I will do it.. Qatar airways is just not worth it!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Comfortable business class, excellent customer service, good food"

Review

Everything you expect from Business Class. Good Lounge in Qatar. Really good customer service -- Example: On 1 leg I left my computer on board and they had a person run to the plane and rescue it and bring it to the Lounge in Qatar before we took off for India. On the going home leg I left my jacket and they did it again. Way beyond the call of duty. I had been working hard both ways and was quite tired, so not at my best. The layovers were quite short so the itinerary was very convenient but it meant that there was not much time for them to get a vehicle to dash over to the planes while they were being cleaned and we were changing flights -- the aircraft are not near the passengers areas while they build. This is excellent customer service! I applaud Qatar for this special service! Food was also delicious and staff was very helpful and courteous during the flights. BRAVO!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"No way a 5 star airline"

Review

Is Qatar Airways a 5 star airline? Yes if you consider no amenity kit on an overnight flight something that proudly qualifies as 'five star' service (on the day flight from DOH-BKK, an amenity kit was surprisingly provided-notice the inconsistency). Or a complete lack of smiles from the flight attendants 'high quality' service. Nowhere were the cabin crew service near to friendly-somewhat cold. Cabin crew only bothered to come through the cabin once to give a beverage service (apart from the meal service). I asked for coffee, got served tea instead. Cabin safety appalling: a passenger was playing on his laptop with his meal table out during descent and the cabin crew performing the pre-landing check did not tell him to put it away! Never seen such an appalling lack of cabin safety standards like this before on an airline. Others may consider Qatar a 5 star airline but not me.
The only good thing about the flight was that the planes were new (A320 on the first leg and B777-300ER on the second) and the AVOD IFE but this was not enough to compensate for the unprofessional
crew and appalling service.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Qatar Airways - Terrible Customer Care"

Review

Please let me start by stating that historically, I have always been impressed with the overall level of service and amenities that Qatar Airways provides. This is the second year that I have used them to book my family winter holiday trip. We again booked the trip in Business/First class for the entire family of four. In December 2012, my family flew from DXB-DOH-PEK. This part of the journey was great, and the level of service met our expectations. On the return journey however, the trip became a frustrating disaster. One that I pray never happens again, and one that I hope no one else will ever have to endure.

We were scheduled to depart Beijing on flight QR899 to Doha at 01:30 on 25-Dec. We arrived at the airport on the 24th, checked in, and proceeded to the airport business class lounge. We went to the gate at the designated time, and boarded the flight. While in the lounge, my teenage son mentioned he had an upset stomach. We thought it might be related to something that he ate either at lunch, or during a Christmas party we had attended earlier that evening.

One of the flight attendants noticed my son holding the airsickness bag (he never once tried to use it), and asked my wife what was wrong. She explained his stomach was upset, and that we thought it was something he might have recently eaten. At this point, most of the flight staff went crazy. They took his blood pressure and temperature (both registered normal), and asked over the intercom if there was a doctor on the plane. There was, he came up, and stated it could be food poisoning. At the same time, I was told by the cabin crew that captain had contacted a medical doctor in the United States, and that based on his assessment, our entire family needed to be offloaded from the aircraft. We spoke directly with the captain, stating that it was probably something our son ate, and confirmed that his blood pressure was normal and he had no fever. The captain blamed the decision on the US doctor, and we were forced to deplane. Merry Christmas to us!

We were offloaded from the plane, asked to provide our boarding passes, and told to wait in the boarding area. We stood here for about 20 minutes with nobody talking to us. We could see out the window that our luggage was being offloaded from the aircraft. Afterwards, we were accompanied by 7 individuals as we were escorted through the airport. I asked what would happen, and was told we would have to rebook our flight for another day, and that we would need to collect our luggage and leave the airport (into the -15c cold). I asked how we could do this since my family and I were visiting China on single entry tourist visas, and we had already passed immigration. I was told not to worry about that. We handed over our passports a couple of different times, and immigration officers took care of everything. By the time we made it to our luggage (over an hour after we deplaned), one of our checked pieces of luggage had the handle ripped off. I expressed my frustration about this, and was told if we wanted, they could take us to the lost and found area where we could pick out a replacement piece of luggage. At this point, it was nearly 03:00 and my family was tired, and our 7 person entourage had reduced to one.

I asked where I was supposed to stay, and how I was to rebook my tickets since we were wrongfully ejected from the flight. We were dropped off at a desk, and told that we could book a hotel through the airport service, and given 4 telephone numbers to try to rebook the flight. At this point, our remaining Qatar Airways person left us alone to fend for ourselves. Since we were allegedly kicked off the plane for having a sick child (who had no fever, and had been looked at by a Chinese doctor on the plane who agreed he wasn’t sick), why did Qatar Airways not try to assist us in getting medical attention for our child? Why did they not do more to help us find accommodations? Why did they not assist in getting tickets rebooked?

Anyway, we made it to our hotel at about 03:30. At 09:00, I attempted to contact the following numbers I was given (+861059235100, 112, 113, 115) to rebook the flight (again, since my son wasn’t sick), but could not get anyone to answer the phone. I thought it was fortunate that people worked on Christmas Day, but it’s only fortunate when they actually answer the call. I then called the Dubai contact number on the Qatar Airways information I had brought (+97142292229). I was told the Dubai/Oman call center could not do anything for me, and was give two other numbers to try on two separate occasions (+861064598041, +862038143000). Again, I could not get anyone to answer the phone. I called back to the Dubai number. They said they would try to contact the China numbers. Evidently, they couldn’t get through. They said they would try to help me. In the meantime, I continued to try to call the many China telephone numbers I was given. After spending hours trying to get someone to rebook my family’s flight, I finally was able at 13:15 to get someone in China to answer the phone, and between the two offices, was able to get the departure rebooked.

While I was told that they could book me on the same class of tickets, I was also informed I would need to pay re-ticketing fees of AED 2630 (USD 717). This is in addition to the amount I had to pay for the hotel. Further, I it was explained that I would not arrive until 19:10 on 26-Dec. My family could travel on the DOH-DXB flight leaving at 08:00 and arriving at 10:10, but we would have to pay extra for the economy class seats with the total charge being nearly AED 5000 (USD 1362). I was shocked the airline would want us to pay that much extra for economy, since our original booking had us in first class. I understand paying for an upgrade, but not a downgrade in class.

At any rate, we went with the later flight in the same class of service. We arrived once again at the Beijing airport on 25-Dec where we spent 12 hours of our Christmas Day. We finally boarded QR899 at around 01:00 on 26-Dec, and arrived in DOH where we spent nearly 13 hours in the airport lounge before finally making it back home to Dubai later that evening.

The return trip on Qatar Airways was a disaster. Honestly, I don’t know why I or anyone should ever fly this airline again. I travel quite a bit for business, and have never experienced the low levels of customer care like those just experienced with Qatar Airways on the PEK-DOH-DXB trip. My family and I were wrongfully ejected from the plane. When requesting an explanation and making an appeal to the captain, he was told he had to follow the decision of the US doctor who was thousands of miles away, had never examined my son, and whose blood pressure and body temperature readings were ‘normal’ per the test conducted by the flight crew. Additionally, Qatar Airways staff never tried to help us seek medical care (If this had been a real and legitimate medical situation, I’m concerned it would have been handled in the same poor manner). We were never assisted with finding a place to stay, or with rebooking our tickets. In the US, if a sick traveler is turned away, federal regulations stipulate that the carrier permit the passenger to travel later – up to 90 days after the original illness, at the original fare. Instead, I had to pay extra for being wrongfully ejected from the aircraft.

I respectfully request that Qatar Airways put in place more formal procedures for determining when to eject passengers for illness. Additionally, procedures and training need to be put in place for Qatar ground staff on how to handle the situation, including assisting with finding medical care, accommodations and ticket rebooking. If telephone numbers are to be provided, it should be one number, not seven. It also shouldn’t take 4 hours to get Qatar personnel to answer the calls. If procedures already exist, then employees need to be re-trained. Finally, like in other world areas, there should be no penalty fees for re-ticketing. If Qatar Airways really wants to be perceived as a 5-Star airline, these issues need to be immediately addressed.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
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"Airline that would rip you off!!"

Review

Qatar airline is the worst airline I have ever traveled with so far. I only had to get Qatar because I didn't have any other options available, I usually fly with Emirates or Etihad. Qatar airline has the worst customer service, extra fees which are never mentioned on the ticket and their customer representative say upfront "You have already bought the ticket and there is nothing you can do about it". The customer representatives are rude and they are not there to help you out. These people are rip offs and they say it's apparently "The best airline" That's just crap!! Do NOT ever fly with Qatar. Look at the reviews of this airline on all these sites and decide for yourself.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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