Qantas Airways Reviews | Opinions of Qantas Airways shared by travelers



Qantas Airways

Qantas Airways logo
IATA code:QF
ICAO code:QFA
Alliance: Oneworld
Overall Satisfaction:
2.4 out of 5
36.1% of people who wrote a review recommend flying with Qantas Airways.
33.3% of people who wrote a review think Qantas Airways offers a good value for money.
25% of people who wrote a review think Qantas Airways offers a satisfactory customer service.
Classes of service
Economy
80.6%
Business
13.9%
First
5.6%
Customer Service
Excellent
16.7%
Good
19.4%
Satisfactory
25%
Poor
13.9%
Very Poor
25%
Spread the word...
Plan a trip
Popular Destinations
How is Qantas Airways ranked...?
#1
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#2
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#3
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#4
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#5
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#6
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#7
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#4
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#7
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#8
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#10
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service

Qantas Airways Reviews

"Horrible service"

Review

They still cannot manage A380 properly... Horrible service!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Qantas Airways review
Advertisement

"Very uncomfortable seating"

Review

Awful. I will avoid flying with Qantas after my first experience with them from Heathrow to Singapore. About the only thing good about my experience was the in-flight entertainment.

The Qantas A380-800 flight had a great choice of movies and music. Other than that, I had a terrible time trying to sleep and get comfortable. The seats are just far too small. I'm not a big person, but slightly taller than average. I'm only 13 stone and 6ft2inches tall. Legroom is ok if you're prepared to keep your legs under the seat in front of you and one thing I quite like is the elimination of those clunky foot rests. But the seats are just far too narrow and the pitch is too short, particularly if the person in front reclines their seat. Before I boarded, I had read the seats were designed by some famous designer and were supposed to be state of the art. What a load of rubbish. The seats are awful. Plain and simple. They've eliminated everything on the seats including any ruggedness and functionality. You can feel every little tap from the person behind pressing on the touch screen and kicking the seat with their knees. And for some reason, the seats seem to amplify the vibrations so it's near impossible to rest if you're a person like me that can't stand sudden jolts of movement. The seat width is too small. Not the smallest I've seen, but then again, seats that I have experienced that are narrower have been on very short haul flights. I didn't expect that from a long haul, especially after an excruciating 13 hour flight. And to make matters worse (some industrial designer needs to get sacked for this one), the earphone socket points towards your leg so when you plug in the earphones, you have even less room and often jolt the plug out when you move. The arm rests only fold back three quarters of the way and mine refused to stay up. Dreadful and inhumanely uncomfortable seating aside, the food served was also not great. The first meal had chicken which tasted as if it had been soaked in detergent and the trays are just too small. Cutlery is plastic, cheap and nasty. There is nowhere to put your cups (most other airlines I've flown with have cup holders on the seats so you can put the tray table away).

I wish I could find something good to say about the seating, but I can't - honestly. The service from the cabin crew was ok though and they did their best to ensure everyone was as comfortable as possible - they probably know how bad the seating is. In comparison to other long-haul flights I've had with British Airways, Singapore Airlines and Cathay Pacific, Qantas is definitely (by far) the worst out of the bunch. I certainly will not be flying with them again.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
Comment on this review or Add your Qantas Airways review

"Sydney to Tamworth NSW"

Review

There is one airline only Tamworth / Sydney route; Qantas.

The prices are ridiculous, up to $747 return for a flight less than one hour! Yes you read correctly!

I can fly to Perth or even New Zealand for less than this. Ripped off!
Are the passengers in the country subsidising the travellers lucky enough to have choices?

I rate the airline poorly only on the prices. i have travelled this way often and have no other issues with Qantas.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Qantas Airways review

"Too many seats"

Review

We were very disappointed with the A380. We had flown on one previously which was operated by Singapore Airlines and were so impressed with the extra space in Economy that we chose to book on the Qantas A380 rather than the Boeing 747. However they had installed many more seats and we found it much more uncomfortable even than the normal 747 configuration. We were quite surprised though that the cabin staff on this occasion seemed much more civil although they wouldn't clean the toilets. We won't be flying Sydney/Heathrow again with Qantas and would prefer to use one of the Asian airlines where the staff have a much better attitude and keep the toilets spotless.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Qantas Airways review

"Tired plane; pleasant staff"

Review

Flew on one of Qantas' old 767s, which really are tired and worn now, on a domestic flight. Flight attendants spent some time working on the disabled toilet door, with a broken vacancy indicator. Sounds like it had been a problem for a while. To be fair, Qantas was planning to move to 787s early - but of course the Dreamliner has been delayed. In the meantime, the 767s provide a comfortable flight, but hardly one which makes you thrilled to be on board. Qantas staff are efficient and pleasant - but again are not trained to make the passenger feel special. The constant mantra is that "safety" is the priority - but, if you think about it, in an emergency passengers are more likely to follow crew instructions if they think the crew are absolutely dedicated to passenger care. Hence, encouraging crew to do more for passengers pays off in more than one way - as many Asian and Middle Eastern airlines have learnt. The question for Qantas now is whether it wants to be a "legacy" carrier - as they call the established US airlines - or to update its aircraft and its staff training to be one of the world's great airlines. Over to you, Mr Joyce.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Qantas Airways review

"A good experience"

Review

1h30 stopover in Sydney, between Brisbane and Los Angeles, and return flights -> 4 flights with Qantas. Overall a good experience, except some turbulences areas on the second flight between Sydney and Los Angeles (but it's not related to Qantas performance!). The service was rather good with an efficient and friendly staff. The only point of disappointment was the lack of good movies available: I read my book instead. I wouldn't hesitate to fly with them again.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Qantas Airways review