Qantas Airways Reviews | Opinions of Qantas Airways shared by travelers



Qantas Airways

Qantas Airways logo
IATA code:QF
ICAO code:QFA
Alliance: Oneworld
Overall Satisfaction:
2.4 out of 5
36.1% of people who wrote a review recommend flying with Qantas Airways.
33.3% of people who wrote a review think Qantas Airways offers a good value for money.
25% of people who wrote a review think Qantas Airways offers a satisfactory customer service.
Classes of service
Economy
80.6%
Business
13.9%
First
5.6%
Customer Service
Excellent
16.7%
Good
19.4%
Satisfactory
25%
Poor
13.9%
Very Poor
25%
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How is Qantas Airways ranked...?
#1
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#2
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#3
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#4
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#5
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#6
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#7
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#4
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#7
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#8
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#10
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service

Qantas Airways Reviews

"Qantas is not an Asian Airline!"

Review

Unfortunately, Qantas seems to consider the competition to be US Airlines and occasionally BA. Australia needs to understand that the countries main competition now comes from Hong Kong and Singapore.Cathay and Sing are head and shoulders above any other airline flying in the region and a long flight from NYC and SYD is much better taken on CX via HKG. The transfer is seamless and the times are very close.
Qantas does not need to compete as it is the national airline and faces no pressure to make money, for the staff the Airline would be better off in bankruptcy where the government would re nationalize it and coddle the various unions. The only way we as passengers can force the airlines to change is to vote with our feet. Fly the CX 777 to HKG and swap to the A330 night flight to SYD. Arrive relaxed, enjoy good food, good IFR and great service!

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Business Class
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"A330 on Syd-Per-Syd"

Review

Flew SYD-PER-SYD over the long weekend. The outgoing flight QF583(A330-200) was delayed not by Qantas but by the storm for close to an hour on the tarmac. All the time, the captain kept us informed about the situation and the IFE was turned on. Touch screen AVOD. Dinner was served after riding above the storm and arrived at Perth half an hour before midnight. The incoming flight QF566 (A330-300) has an older non tough screen AVOD which has small screen. Departed on time and dinner served shortly after take off. Foods onboard were very small portion for Dinner.Crews on both flights were Great even with almost full passenger load.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"QANTAS Domestic, HBA - ADL, some good improvements"

Review

There are few QANATS (QF) operated flight choice's from Hobart (HBA), this is soon to increase but the jets are to be replaced by Turboprops (at least to/from Melbourne) so the rumour mill says and I will probably transfer my custom completely to Virgin Australia (VA) at this time. Many regular fliers to/from Hobart try to avoid QF codeshare Jetstar (JQ) flights so will get up early for the only Melbourne (6:30AM) departure.

No automatic check in at Hobart but a friendly professional face at the desk at 5:45AM. Flight loaded well from front and back and on time departure. Nice little snack breakfast as well. Late arrival due to MEL weather. Day in Melbourne and running late for flight to ADL with baggage to check. Arrived in rental car park return 35 minutes before departure time. 5 minutes to get into terminal and check bag from way out in the car park. Straight to electronic bag drop, scanned web boarding pass, electronic bag tag read, just like the commercial says, 1 minute to spare...NICE!

All flights except return MEL-HBA got referred to as Mr on boarding, I know working Sunday night aint much fun but those are the full service touches domestic QF passengers pay for. Big thumbs up to the flight attendant who saw the oversized carry on bag trying to board at the gate and sent the bag back, at least there is one flight attendant in the sky who is prepared to do it.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Not as good as Singapore Airlines, but much the same price"

Review

Went to London at Christmas last year with Qantas and did the same thing a year before flying Singapore Airlines. What a difference in these two airlines, but the cost of tickets no different! Qantas is supposed to be the flagship of Australia and charges premium prices for its' service, but it's not up to scratch. The food is awful. Plastic food served with plastic cutlery. A tired dirty plane and the brand new A380 not much better. You know why you get yukky snacks on demand now - less staff on board to serve them up. On both Singapore flights we had a power supply for our laptop. The Singapore leg on the older plane with Qantas didn't and the crew couldn't get the power supply working on the A380, despite many valiant attempts. Check in is a measly 24 hours prior to flight, Singapore 48hours. Staff nicer on Singapore too. Sack Alan Joyce and put someone in the job who can fix these things. I'd only fly Qantas now because I have frequent flyers up my sleeve. Even my 10 year old groans at the mention of a holiday starting with them!!!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Not a patch on the old Qantas"

Review

We flew QF First Class LHR to SIN This nmonth JULY 2012. Then SIN to BNE Business as no first offered.
The service, layout, food and cabin service on the A380 were not a patch on the BA First Class Hong Kong to Heathrow on the outward journey.
Can you believe on the 7.5 hour Singapore to Brisbane there was no food choice as "this is only a short leg and there is no time to offer choices".
This is Business class on a tired old 747.
No wonder Qantas is riding Southon the ratings chart. Who is in charge of this train wreck?
Kerry Pugh

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:First Class
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"QF - Dreadful Airline & Disgusting Event"

Review

Flying from SIN to BNE I thought would have been a good experience about to to happen. I was flying to Brisbane from IAD then LHR, then SIN and finally a QF flight into Brisbane (all within follow on flights and over a two-day period). I was refused boarding and accused of being intoxicated. In actually fact I was severely jet lagged, red-eyed and had dark eyes from the trip from IAD and LHR the day before. I could not believe it when the Lead Stewardess refused boarding for me. I do not like being accused of things I'm not. This was my first time on Qantas and I will never fly them again. Disgusting airline and have mad a formal complaint. The fact I was simply tired and refused boarding was dreadful. In the previous twenty-two hours of flying on the day I only had one glass of wine shortly before leaving Washington D.C. (IAD - Dulles International Airport). Being accused of intoxication and the real reason was tiredness, is not an acceptable reason for boarding refusal. Made a formal complaint and the crew (Lead Stewardess) on the 747-400 plane were disgusting and couldn't give a damn. I changed to an SQ flight who were very supportive really cared and looked after me. On arrival in Brisbane I demanded my return flight to be changed from QF to SQ. This was arranged and the Qantas Service Desk staff just didn't give a damn. Qantas - you are dreadful. Wouldn't recommend the airline to anyone. SQ - you're brilliant, great food, caring crew and will fly them again. Thai International is also good. DON'T fly Qantas. Was not a happy customer.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Beware Qantas A380 -- Passenger Safety Compromised"

Review

QF1 SYD-SIN (A380), a carry-on suitcase fell onto my head while seated in aisle seat and other passengers boarding in Sydney, this incident should not have happened and could have been easily avoided if Qantas had not decided to place profit above passenger safety. Passenger whose suitcase caused injury was an elderly British lady who was struggling to place her carry-on in the super-jumbo's distant overhead rack and should have been given a hand by a flight attendant, but alas there were no flight attendants whatsoever in my section of economy! It took fully four or five minutes before a flight attendant came to help me, and then only because another passenger called for help! My head injury resulted in the purser becoming engaged later and apparently a nurse who was wearing a yellow vest who applied cream to the bleeding wound on my head and gave me an ice pack and pills prior to take-off. About an hour from landing, a male flight attendant showed me with the written Incident Report and asked for my contact details -- I wrote my telephone no and email address clearly on the document. When asked, I was told this report would be emailed to me. Four weeks have passed and I have received no correspondence/call from Qantas. I wrote to Qantas via their website three weeks ago, and have received no reply or acknowledgement. I wrote to the Australian Transport Safety Bureau. Also nothing. I wrote Alan Joyce, apparently the head of Qantas and a person who should be most concerned of the failure of Qantas... and still not even an acknowledgement. It is a shame that Qantas has understaffed its A380 flights and has chosen to pretend I no longer exist, despite having paid for a ticket. Perhaps they wish that the injury had been fatal.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"They need to upgrade the whole aspect of travelling with Qantas"

Review

From trying to book online using points to actually travelling Q is just too hard.
Only Business Class available BNE to HK (BA) and Singapore to BNE but because the other legs to LHR return and LHR to CDG were business we were slugged 1st Class points for the BC legs.
Connecting flight return CDG to LHR was tight but to change were charged 60,000 pts per pax + $120.
Inflight not too bad but needs improvement if they are to compete long term with the Asian and Middle Eastern airlines.
Loyalty seems to be only a one way street with Qantas.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:First Class
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"Basic and boring"

Review

A 14-hour flight needs a much better entertainment system than that on this old Qantas 747! At least economy class had seat-back screens, but oh so tiny and outdated, and the quality of broadcast was shocking. We were lucky to get a couple of noise-cancelling headphones from business class - thanks to a very kind flight attendant (see custimer service rating) - without which it was impossible to watch or hear anything. Compared with most other airlines QF remains a long way behind in regards to in-flight entertainment.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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"original flight cancelled no warning given"

Review

A terrible service,flight cancelled no warning given lined up to rebook wasted half hour in wrong line had been told by Qantas male team leader to line up in this line.Lined up again rebooked on another later flight same day.At no point was the cancellation mentioned on the Pa system to in form the hundreds of displaced customers of cancelled flight.On the way home one week later the flight was delayed by a hour the plane inside was filthy and only one choice of food meatballs and spagetti.Very sad about what has happened to Qantas get rid of the Ceo

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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