Qantas Airways Reviews | Opinions of Qantas Airways shared by travelers



Qantas Airways

Qantas Airways logo
IATA code:QF
ICAO code:QFA
Alliance: Oneworld
Overall Satisfaction:
2.4 out of 5
36.1% of people who wrote a review recommend flying with Qantas Airways.
33.3% of people who wrote a review think Qantas Airways offers a good value for money.
25% of people who wrote a review think Qantas Airways offers a satisfactory customer service.
Classes of service
Economy
80.6%
Business
13.9%
First
5.6%
Customer Service
Excellent
16.7%
Good
19.4%
Satisfactory
25%
Poor
13.9%
Very Poor
25%
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How is Qantas Airways ranked...?
#1
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#2
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#3
64 total score
17 reviews
59% Recommended
59% Value for Money
3.5/5 Customer Service
#4
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#5
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#6
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#7
28.8 total score
26 reviews
15% Recommended
31% Value for Money
1.7/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
64 total score
17 reviews
59% Recommended
59% Value for Money
3.5/5 Customer Service
#3
50.3 total score
32 reviews
41% Recommended
50% Value for Money
2.9/5 Customer Service
#4
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#7
27.2 total score
8 reviews
13% Recommended
13% Value for Money
1.9/5 Customer Service
#8
19 total score
8 reviews
0% Recommended
13% Value for Money
1.4/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#10
28.8 total score
26 reviews
15% Recommended
31% Value for Money
1.7/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
47.5 total score
5 reviews
40% Recommended
60% Value for Money
2.6/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
35.2 total score
12 reviews
25% Recommended
33% Value for Money
2.1/5 Customer Service

Qantas Airways Reviews

"Qantas Health Hazard-Reckless Management "

Review

A recent 5 hour flight was so unhealthy and demeaning. For such a long flight, seats were jammed packed into the plane one could hardly move. Indeed looking at the entertainment system in the back of the seat in front, made me go crossed eyed. I could not view it without correctling my vision which normally isn't necessary. 4 days on I am still having trouble with my vision. One couldn't possibly move to exercise for DVT. My body is still recovering from the cramped conditions.
From a societal point of view, one could not be polite to the person next to them.......demeaning, reducing people to nothing.....even animals receive better treatment......heaven only knows what would have happened in a state of emergency.....
I can understand flights for small distances being jammed packed, but not on long flights across Australia. Nor International flights as I experienced to Singapore last year.
To Qantas board and management, and to the largest shareholder, through your incessant greed over recent years you have finally lost me..........time and again, very very poor show!
Goodbye!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Discriminatory service. Given crap seats."

Review

Check in staff allocated us seats in the very last row of the plane. Seats that hardly recline at all and near the toilets. These seats are obviously not popular and they gave us these seats when the flight was not even full. We requested for change to the empty seats further up as soon as we boarded.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"First time with qantas"

Review

normally fly to Singapore with Singapore Airlines (for the last 25 years) but for a change decided to try Qantas, on all flights Adelaide to Melbourne and back and on QF 35 and QF36 have I ever experienced such rude disinterested cabin crews ,economy passengers were treated like steerage class on the Titanic, food was pathetic, one cold rubbery pastry for breakfast coming back and for afternoon tea a packet of M&M.s as for alcohol don't ask for it as we were queried why we wanted it before our meal (eventually served about 10.30pm ) and we requested a drink about 8.45pm.some of the menu items never made an appearance. menu was a piece of paper. Never ever again ,a once only experience for my Wife and I.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cold and miserable"

Review

Both destinations were like sitting in a noisy fridge It was so cold passengers were wearing hats to keep warm. Food was inedible and we only received drinks way after meals because we were served first as vegetarians

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Damaged baggage"

Review

Bag damaged in transit to London. Qantas wrapped it in plastic and said to claim on return to Australia, which was done. After one 'you'll hear back in 15 days' standard email reply there was nothing from Qantas. 10 weeks later I wrote again - no reply. I then rang and was told that as the Qantas-badged (QF) flight was through its Emirates partner, Emirates would have to raise a claim file. Qantas had not only disowned the issue and not passed the claim information to Emirates but hadn't told me about its inaction either. I was told today to call the Emirates freight handling company, Toll Ndata, which I did. They say it's a Qantas problem and won't get involved. Conclusion? Don't trust Qantas employees' advice or processes, and seriously think twice about partnership flights. Qantas doesn't care.

Damaged baggage - Qantas Airways review (1)Damaged baggage - Qantas Airways review (2)
Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"A380 Sydney to Dallas and return"

Review

Why is QANTAS deleting this post from your facebook page – this is not offensive? Or is the truth offensive to QANTAS

Ref: 2014/198858

Dear Mr xxxxxxxx,
Thank you for taking the time to contact us.
I was concerned to learn of your experience with Qantas and I am sorry that we did not meet your expectations on this occasion.
Your feedback is very important to us and please be assured we are continuously working towards ways of improving the overall Qantas customer journey experience.
I appreciate you sharing your concerns which will be referred to the relevant Qantas business area for their review.
I do hope we have the opportunity to welcome you aboard Qantas again soon.
Kind Regards
Qantas Customer Care

******************************************************************************************

Is this Customer care or Customer “blow off”
The first part of my journey was delayed by 25 hours because of a mechanical failure that meant we were in the air for almost 10 hours before we landed back again in Sydney... and I do believe mechanical failure was because of poor maintenance.
I didn’t even discuss the smell in the plane from toilets being unusable/blocked in the lower economy area.... mechanical failure or just poor servicing.
The return leg was under staffed (two crew members only in Premium Economy).... and are you sorry that Qantas did not meet my expectations or are you sorry that Qantas failed to provide adequate staff for the passengers to enjoy the service they had payed for.
The last time I flew with Qantas Internationally in 2013 was to Phuket via Bangkok and the flight to Bangkok was delayed in Sydney for 7 hours, while again, Qantas endeavoured to fix a mechanical failure...
Your response is not acceptable, I would ask you to revisit the situation and come back to me with a better response that means something..... I had almost 17 hours of poor service, and you’ve spent all of 2 minutes sending me this rubbish.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Poor customer service and no way to contact them on luggage damage"

Review

My husband and I had a connection flight via Dubai with Qantas (Destination was from Mauritius to London) in July 2014. This was our first time of using Qantas service and we were very disappointed with it.
1) Our Luggage (both items) was delayed and we received them only after 1,5 days. There were no clear reasons explained to us why it had happened.
2) When the luggage was delivered to our place, we noticed that 1 bag had been horribly damaged and it was covered in the plastic bag with many personal staff outside of it. It was a brand-new bag and all its components were working well before we received it back.
3) We tried to contact Qantas about all the above issues via sending emails to them and asking a compensation for the damaged bag. The automatic email message said that we needed to wait for 15 working days and only after that time they would contact us. No one came back to us.
4) After calling Qantas office in London, the line was busy and the operator said that it might take up to 30 mins to wait (all the minutes are chargeable). After waiting for 10 mins, we gave up.
We are not sure how else they can hear from us. I suppose such poor service should be taken into account. We will never use their service anymore.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Absolutely spoilt"

Review

Qantas never disappoints. Safety, service, comfort and food are clearly a priority. The flat beds are fantastic as is the privacy and leg room around each seat. Qantas business class lounge is an amazing way to start a long journey. The only negative at all is the itty bitty toilets that remain in the plane. We are already looking forward to our return flight to Sydney.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"greatsage"

Review

I have had the misfortune of flying qantas domestically and on international routes for the best part of 20 years.
Qantas staff from terminal to destination are arrogant, rude and unprincipalled however they,re dedication and consistancy for abysmal service is truly astounding and without peer.
I avoid this airline as often as possible and advise you do the same irrespective of fare price. The sooner this economic disaster fails to recieve its annual government bailout to compensate for its severe lack of basic ethics and business acumen and is replaced by a respectable asian carrier the better off aussie travellers will be. Goodriddance qantas.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The Worst Service "

Review

recently travelled halfway round the world with Thai Airlines , Turkish Airlines , Al Italia and then home from Singapore with Qantas and i would give qantas an abject fail for service. Uniforms just shabby and no corporate image; bright pink slashes against bright red, poorly organised, not enough trays for food, carts not stocked properly, single staff members left to service one whole section of the cabin. No dinner or drink for 2 hours 30 minutes into the flight, no hot face towels, no aperitif (laugh at whats on the menu) no offer of top ups or extra drinks. Cabin staff bumping into each other and just general disorganisation. 2 meals to serve in 8 and a half hours and they only just made it. Breakfast was a debacle - couldn't even heat a danish and get it to all people before starting down into Brisbane. Kept asking people if they wanted a croissant? Language and addressing passengers cringeworthy " Wouldyez like a cuppa teayyy! " Whatchas havin for dinna" etc . Our daughter was feeling ill and couldn't stomach the dinner and we asked for some dry crackers and cheese - no big ask really; but the flight attendant had to go down to business class and brought back four stale crackers wrapped in a serviette/ napkin. No wonder qantas is going backwards at a million miles an hour and losing money hand over fist. Someone from QF should get their sorry arse on a Turkish Airways International Flight and see what service and corporate presentation really looks like in the 21st century. Ashamed to be Australian with so many international people on that flight and this was their first intro to Australian hospitality. QF needs a bloody good clean out and someone needs to figure out that people still want service.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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