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Qantas Airways Reviews
"Discriminatory service. Given crap seats."
Check in staff allocated us seats in the very last row of the plane. Seats that hardly recline at all and near the toilets. These seats are obviously not popular and they gave us these seats when the flight was not even full. We requested for change to the empty seats further up as soon as we boarded.
"First time with qantas"
normally fly to Singapore with Singapore Airlines (for the last 25 years) but for a change decided to try Qantas, on all flights Adelaide to Melbourne and back and on QF 35 and QF36 have I ever experienced such rude disinterested cabin crews ,economy passengers were treated like steerage class on the Titanic, food was pathetic, one cold rubbery pastry for breakfast coming back and for afternoon tea a packet of M&M.s as for alcohol don't ask for it as we were queried why we wanted it before our meal (eventually served about 10.30pm ) and we requested a drink about 8.45pm.some of the menu items never made an appearance. menu was a piece of paper. Never ever again ,a once only experience for my Wife and I.
"Cold and miserable"
Both destinations were like sitting in a noisy fridge It was so cold passengers were wearing hats to keep warm. Food was inedible and we only received drinks way after meals because we were served first as vegetarians
Bag damaged in transit to London. Qantas wrapped it in plastic and said to claim on return to Australia, which was done. After one 'you'll hear back in 15 days' standard email reply there was nothing from Qantas. 10 weeks later I wrote again - no reply. I then rang and was told that as the Qantas-badged (QF) flight was through its Emirates partner, Emirates would have to raise a claim file. Qantas had not only disowned the issue and not passed the claim information to Emirates but hadn't told me about its inaction either. I was told today to call the Emirates freight handling company, Toll Ndata, which I did. They say it's a Qantas problem and won't get involved. Conclusion? Don't trust Qantas employees' advice or processes, and seriously think twice about partnership flights. Qantas doesn't care.
"A380 Sydney to Dallas and return"
Why is QANTAS deleting this post from your facebook page – this is not offensive? Or is the truth offensive to QANTAS
Dear Mr xxxxxxxx,
Thank you for taking the time to contact us.
I was concerned to learn of your experience with Qantas and I am sorry that we did not meet your expectations on this occasion.
Your feedback is very important to us and please be assured we are continuously working towards ways of improving the overall Qantas customer journey experience.
I appreciate you sharing your concerns which will be referred to the relevant Qantas business area for their review.
I do hope we have the opportunity to welcome you aboard Qantas again soon.
Qantas Customer Care
Is this Customer care or Customer “blow off”
The first part of my journey was delayed by 25 hours because of a mechanical failure that meant we were in the air for almost 10 hours before we landed back again in Sydney... and I do believe mechanical failure was because of poor maintenance.
I didn’t even discuss the smell in the plane from toilets being unusable/blocked in the lower economy area.... mechanical failure or just poor servicing.
The return leg was under staffed (two crew members only in Premium Economy).... and are you sorry that Qantas did not meet my expectations or are you sorry that Qantas failed to provide adequate staff for the passengers to enjoy the service they had payed for.
The last time I flew with Qantas Internationally in 2013 was to Phuket via Bangkok and the flight to Bangkok was delayed in Sydney for 7 hours, while again, Qantas endeavoured to fix a mechanical failure...
Your response is not acceptable, I would ask you to revisit the situation and come back to me with a better response that means something..... I had almost 17 hours of poor service, and you’ve spent all of 2 minutes sending me this rubbish.
"Poor customer service and no way to contact them on luggage damage"
My husband and I had a connection flight via Dubai with Qantas (Destination was from Mauritius to London) in July 2014. This was our first time of using Qantas service and we were very disappointed with it.
1) Our Luggage (both items) was delayed and we received them only after 1,5 days. There were no clear reasons explained to us why it had happened.
2) When the luggage was delivered to our place, we noticed that 1 bag had been horribly damaged and it was covered in the plastic bag with many personal staff outside of it. It was a brand-new bag and all its components were working well before we received it back.
3) We tried to contact Qantas about all the above issues via sending emails to them and asking a compensation for the damaged bag. The automatic email message said that we needed to wait for 15 working days and only after that time they would contact us. No one came back to us.
4) After calling Qantas office in London, the line was busy and the operator said that it might take up to 30 mins to wait (all the minutes are chargeable). After waiting for 10 mins, we gave up.
We are not sure how else they can hear from us. I suppose such poor service should be taken into account. We will never use their service anymore.
Qantas never disappoints. Safety, service, comfort and food are clearly a priority. The flat beds are fantastic as is the privacy and leg room around each seat. Qantas business class lounge is an amazing way to start a long journey. The only negative at all is the itty bitty toilets that remain in the plane. We are already looking forward to our return flight to Sydney.
I have had the misfortune of flying qantas domestically and on international routes for the best part of 20 years.
Qantas staff from terminal to destination are arrogant, rude and unprincipalled however they,re dedication and consistancy for abysmal service is truly astounding and without peer.
I avoid this airline as often as possible and advise you do the same irrespective of fare price. The sooner this economic disaster fails to recieve its annual government bailout to compensate for its severe lack of basic ethics and business acumen and is replaced by a respectable asian carrier the better off aussie travellers will be. Goodriddance qantas.
"The Worst Service "
recently travelled halfway round the world with Thai Airlines , Turkish Airlines , Al Italia and then home from Singapore with Qantas and i would give qantas an abject fail for service. Uniforms just shabby and no corporate image; bright pink slashes against bright red, poorly organised, not enough trays for food, carts not stocked properly, single staff members left to service one whole section of the cabin. No dinner or drink for 2 hours 30 minutes into the flight, no hot face towels, no aperitif (laugh at whats on the menu) no offer of top ups or extra drinks. Cabin staff bumping into each other and just general disorganisation. 2 meals to serve in 8 and a half hours and they only just made it. Breakfast was a debacle - couldn't even heat a danish and get it to all people before starting down into Brisbane. Kept asking people if they wanted a croissant? Language and addressing passengers cringeworthy " Wouldyez like a cuppa teayyy! " Whatchas havin for dinna" etc . Our daughter was feeling ill and couldn't stomach the dinner and we asked for some dry crackers and cheese - no big ask really; but the flight attendant had to go down to business class and brought back four stale crackers wrapped in a serviette/ napkin. No wonder qantas is going backwards at a million miles an hour and losing money hand over fist. Someone from QF should get their sorry arse on a Turkish Airways International Flight and see what service and corporate presentation really looks like in the 21st century. Ashamed to be Australian with so many international people on that flight and this was their first intro to Australian hospitality. QF needs a bloody good clean out and someone needs to figure out that people still want service.
"Can not fault their service"
We had an excellent experience with QANTAS, family of seven, youngest was three oldest 13, they really looked after us, check in was good, food good and entertainment was excellent will fly with them again.