Portland - Vancouver Flight Reviews

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Air Canada
32 total score
37 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
Portland-Vancouver route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Mon, 04/13/2015 04:30 AM
From Portland International Airport (Portland) to Shanghai Pudong International Airport (Shanghai) via Vancouver International Airport (Vancouver)
1 out of 5
Air Canada, WAKE UP
I am a Star Alliance frequent traveler. I recently had one of the worst experiences in my more than 3 decades of frequent travel. I tried to resolve the issues with Air Canada but received no no response for the longest time and then just a cursory email rejecting any responsibility for their disruption of travel. I must say that my recent trip with Air Canada was disappointing to the extreme. We were traveling back to Shanghai from Portland where we had gone for my mother-in-law's funeral. Were took flight #AC8116 on January 29th, 2015. There was a scheduled 4 hour layover in Vancouver. We boarded our next flight #AC025 scheduled to leave at 12:10. They kept us sitting on the runway for 4 hours because of a technical problem, then cancelled flight. They refused to rebook us on another flight which was leaving that afternoon (Air China). We had to overnight in Vancouver and were given hotel and food vouchers that were not even enough to cover the cost of the most inexpensive item on the menu ($7 for breakfast, $10 for lunch, and $15 for dinner). After receiving no hearing ear, we succumbed and went to board our plane the next day. Unbelievably, we had another runway waiting period of over an hour and another flight delay of 5 hours for which we had to deplane again. During this time, there were other carriers flying out (Air China, China Eastern), but we were refused alternate travel arrangements. What should have been a 17 hour trip stretched into a two-day nightmare. To add insult to injury, the Air Canada baggage handlers broke one of our suitcases that was less than one year old. We had to tape up the wheel in order to complete the trip. We were advised to report this when we arrived in Shanghai, but the damage occurred between Portland and when we picked up our luggage in Vancouver. We did report this in Shanghai and they gave us a copy of the report, telling us someone would call. Of course, there has been no call and our efforts to have this resolved with Air Canada have been ignored. What did Air Canada do? They offered a 10% discount on a full-fare ticket only! Wow! Also, it has to be purchased within a year. I don't think I have ever paid for a full fare ticket. I can get a better deal just booking my own travel on line. As I read through these reviews, it becomes obvious that customer service is not a high priority with this airline. In fact, they seem to have frequent delays like this. I am very disappointed as I have family in Portland and Air Canada would have been a great travel vehicle for us. But after what we experienced, we would explore any other option before traveling with this airline again. They really do not care about the customer or their reputation. Apparently, they will do anything to save a few dollars and have forgotten about their own long-term success.
Recommended: No
Value for money: No
Customer Service: Very Poor