First time on Alaska Airlines and I really enjoyed the experience, which was a good thing as it was a 6 hour flight in a 737-800. The down side was the First Class seat was very basic with no foot rest or built in IFE. The upside was the warm and friendly service, the decent food, the truly excellent and efficient boarding (best i have ever experienced) and on time departure. The crew on the return leg was particularly jovial which made a long and very turbulent flight a lot of fun. They also managed to get the plane away early! I love the 20 minute guarantee for bags on arrival. And the kooky prayer cards you get with your meal left us wondering what we were praying for but I'll let you consider the answer to that!

Flying from Portland, Oregon to Honolulu was terrible. First the air conditioning was either totally off or totally on freeze. Cabin was an oven or a freezer as the flight progressed. Second, no need to request special meals. They have none. They just ask you to make you feel better when you book the flight. Third, children was totally ignored. When I asked about the children meal I was told they had none. When I ask for milk for the children I was told, "Sorry, we apparently had a lot of milk drinkers on this flight!" I wrote customer service and complained about that last statement. They did reply and just said they were sorry about the milk situation on the flight. What a bunch of clowns. Next trip to Honolulu will be on anything but Hawaiian (the no milk airlines) Airlines.