Phuket - Singapore Flight Reviews

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Phuket-Singapore route
Singapore Airlines
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Singapore Airlines
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
Phuket-Singapore route
94.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
Scoot Airlines
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
Phuket-Singapore route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Wed, 02/20/2013 11:49 PM
From Phuket International Airport (Phuket) to Kingsford Smith Airport (Sydney) via Changi Airport (Singapore)
1 out of 5
If you like your bags - fly with someone else
We paid for Scoot through and our baggage was also lost. We have had no contact from Scoot and no replies to our emails. The Singaporean phone number we were given goes straight to answering machine and the staff at the Australian number won't help. They said "we can only deal with ticketing and purchases". Ie: If you want to complain, it is going to cost you. Other airlines call every day to update you on your baggage and what they are doing - Scoot does not. The help desk at Sydney airport was unsurprised by our dilemma and told us last week one flight alone had fifty passengers who lost their baggage. Because Scoot won't contact me or my partner to give us a claim number or anything else we cannot claim on our insurance. I'll never fly Scoot again and I'll be telling everyone I know not to either.
Recommended: No
Value for money: No
Customer Service: Very Poor
Thu, 09/20/2012 02:48 PM
From Brisbane International Airport (Brisbane) to Phuket International Airport (Phuket) via Changi Airport (Singapore)
5 out of 5
Overnight stay without luggage.
Singapore airlines are excellent. If you choose an overnight stay in Singapore before connecting onto your next flight, inform the ground staff in Brisbane. We had a 16 hour layover without any luggage as it had been forwarded onto phuket. The ground staff in Singapore basically said bad luck - they do not even offer a toothbrush, comb or pjs. I find it hard to believe that they do not offer this service. Shame shame shame. We had to purchase all basics, and then had to throw them all away prior to boarding the next day because of restrictions on size. Eg 50 grams hand cream, the deorderant was 100gms and we tossed that as well. We found a 24 hour mall to buy new clothes. I detest wastefulness, I didn't mind buying them but to have to throw them away is.... Anyhow lesson learnt - do an immediate fly threw or make a point of telling staff you require luggage and will rechecking in for next leg off flight. Also by the time we did get our luggage the locks had been removed from our luggage. - after picking our suitcases we immediately informed security and they blamed Australia. Might ring Australian customs to get there take on the whole lock removal debacle.
Recommended: Yes
Value for money: Yes
Customer Service: Good