Phuket - Dubai Flight Reviews

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Phuket
Dubai
Emirates
Global
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
Phuket-Dubai route
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
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Tue, 02/26/2013 04:22 PM
HKT » DXB » JNB
From Phuket International Airport (Phuket) to Johannesburg International Airport (Johannesburg) via Dubai Airport (Dubai)
2 out of 5
Lack of customer service
Last week we left Phuket international airport a day late because the airline apparently had over booked customers on every flight for the past 3 days. We were well taken cared of by the airport the hotel that we had to stay the night at. The flight from Phuket was horrible!!! The flight attendants were down right rude and refused to serve us. When it came to the meals on this 8 hour flight it was horrific. The attendant(charlene) refused us our option of meal. When we said we dont eat fish, she responded that there was nothing she could do, however the lady sitting directly behind us was given the option we asked for. Further to this, the other attendant passed us not offering us anything to drink. The whole flight we were left unattended and hungry. We all paid for our flights and to not be given a meal through the 8 hours, is just ridiculous. Thats over and above the fact that the attendants kept banging the trolleys on the seats as they went by serving other passengers. In total there were 3 other people that we saw that were not served, l believe their attitude was uncalled for, as we were just like any other couple and we were not rude or loud spoken like some people are on flights.
Recommended: No
Value for money: Yes
Customer Service: Very Poor
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