Philippine Airlines Reviews | Opinions of Philippine Airlines shared by travelers



Philippine Airlines

Philippine Airlines logo
IATA code:PR
ICAO code:PAL
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with Philippine Airlines.
50% of people who wrote a review think Philippine Airlines offers a good value for money.
50% of people who wrote a review think Philippine Airlines offers a poor customer service.
Classes of service
Economy
50%
Business
0%
First
50%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
50%
Very Poor
50%
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How is Philippine Airlines ranked...?
#1
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#2
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#5
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#56
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#57
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#58
31.3 total score
127 reviews
20% Recommended
31% Value for Money
1.7/5 Customer Service
#59
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#60
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#61
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#62
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#63
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#64
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Philippine Airlines Reviews

"Terrible Customer Service"

Review

On the 17th December 2016 I was supposed to depart from Manila at 12.15pm, but it was cancelled at very short notice with an announcement just an hour and a half from the boarding time. Whilst the airline provided their statutory obligations by providing overnight accommodation etc, as you can imagine the problems this caused with serious trouble and inconvenience for me and my fellow passengers.
The UK agents for PAL are AVIAREPS PLC . Despite writing to them and following up with 2 emails, neither company has had the courtesy to respond to my request for out of pocket compensation. Apart from this and the fact that this route only provides entertainment from small iPads. There is no way to recharge your laptop for this 14.5 hour flight so trying to use their inflight WiFi services is only available for the life of your laptop batteries. Do not expect to get the standard of service offered by the likes of Etihad and Emirates who I will be returning to forthwith for future flights. Not a recommended airline if you like those little extras like good customer service, responses to complaints or even an occasional drink during the flight. I am told that other routes are better?

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"The flight felayed for 3 hours, no one could tell me the reason. I lost my luggage and did contact the helpdesk, but they like ignored my problem."

Review

I won't fly with this airlines again. Never

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:First Class
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