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Philippine Airlines Reviews
"Terrible Customer Service"
On the 17th December 2016 I was supposed to depart from Manila at 12.15pm, but it was cancelled at very short notice with an announcement just an hour and a half from the boarding time. Whilst the airline provided their statutory obligations by providing overnight accommodation etc, as you can imagine the problems this caused with serious trouble and inconvenience for me and my fellow passengers.
The UK agents for PAL are AVIAREPS PLC . Despite writing to them and following up with 2 emails, neither company has had the courtesy to respond to my request for out of pocket compensation. Apart from this and the fact that this route only provides entertainment from small iPads. There is no way to recharge your laptop for this 14.5 hour flight so trying to use their inflight WiFi services is only available for the life of your laptop batteries. Do not expect to get the standard of service offered by the likes of Etihad and Emirates who I will be returning to forthwith for future flights. Not a recommended airline if you like those little extras like good customer service, responses to complaints or even an occasional drink during the flight. I am told that other routes are better?