Pasco - Santa Ana Flight Reviews

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Santa Ana
United Airlines
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
Pasco-Santa Ana route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Tue, 06/02/2015 05:38 PM
From Tri-Cities Airport (Pasco) to John Wayne Airport (Santa Ana)
1 out of 5
Worst Customer Service Ever
Our United flight was cancelled last minute at 10:30 at night via recorded message. We had already checked in, printed our boarding passes and paid for a checked bag. We then had to spend hours on the phone trying to keep our family Disney vacation plans. We ended up getting sent to an airport 3 hours away and had to leave our home at 2am in order to make the new flight. once there, they had no record of our already paid baggage fee and we had to pay another and fly standby on our connecting flight. We were also told that we could not change our return flight in order to fly back in to the airport where our car was parked without paying outrageous change fees. We had to fly back into our home airport and rent a car and then drive 6 hours round trip to pick up our car, not to mention paying extra airport parking. None of this was compensated, or even apologized for, not even the extra bag fee. We booked our flight through Expedia and when we called they said it was the Airlines fault and that they should take care of it. We called United and they said that because we decided to take the flight out of the 2nd airport they had done all they needed to in order remedy our situation. I will never use Expedia or fly United ever again. I am outraged at how we were treated and can't believe that this kind of poor customer service can exist.
Recommended: No
Value for money: No
Customer Service: Very Poor