Paris - Vilnius Flight Reviews

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Air Lituanica
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
Paris-Vilnius route
42.2 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
Tue, 12/23/2014 10:05 PM
From Charles De Gaulle Airport (Paris) to Vilnius Airport (Vilnius)
1 out of 5
Avoid at all costs
We booked a round trip from Paris to Vilnius earlier this year and that was the worst airline experience we have ever had. The airlines seem only to cater Lithuanians. After many failed attempts to book the flights using our different credit cards, I called up their office in Vilnius. I was bluntly told to find some person in Lithuania to pay for our family flights as the airlines wont assist us. We had other minor issues before flying back to Paris. The airlines absolutely refused to provide any assistance and called up to say we could go on another flight for a full ticket price 5 days ahead of our trip. I mean, we had the worst treatment with staff treating us in the most xenophobic manner for being foreigners. My husband and I have travelled worldwide for many years but what we thought would be a pleasant European trip was turned into an absolute nightmare. We flew back using Lufthansa instead. Avoid Air Lituanica at any cost!
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 12/03/2014 07:32 AM
From Vilnius Airport (Vilnius) to Charles De Gaulle Airport (Paris)
1 out of 5
Customers Are Thieves!
I tried several times to book online for my wife and I using my credit card. The airline website requires a security check, which I allowed. But the system concluded that I have a stolen card and refused my payment. I was adviced by the system to sort the problem out with my bank. I called Visa, they haven't received any request from the airline. I called the airline agents several times and beg them to contact their IT about the problem. All they did is to blame me for the problem, asked me to cancel and book again (which I did 7-8 times) and pay attention while entering my credit card number as if I was a 5 years old. They are not understanding and cooperative at all. Very frustating experience!
Recommended: No
Value for money: No
Customer Service: Poor
Sat, 08/23/2014 02:17 PM
From Vilnius Airport (Vilnius) to Charles De Gaulle Airport (Paris)
5 out of 5
Nice Trip to Paris with Air Lithuanica
I traveled with Air Lithuanica to Paris from Vilnius and back. Service was good, clean cabin, pretty new aircraft, nice assistants at airports and on board. Paid drink on board worth the money. Outbound flight departed and arrived on schedule. Homebound flight was delayed for 25 minutes, bat that was caused by long departing queue in CDG. Would definitely recommend airline for leisure travelers.
Recommended: Yes
Value for money: Yes
Customer Service: Good