PAL Express Reviews | Opinions of PAL Express shared by travelers



PAL Express

PAL Express logo
IATA code:PR
ICAO code:PAL
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with PAL Express.
0% of people who wrote a review think PAL Express offers a good value for money.
66.7% of people who wrote a review think PAL Express offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
33.3%
Very Poor
66.7%
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How is PAL Express ranked...?
#1
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#2
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#5
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

PAL Express Reviews

"This is what i get for trying to help the people and children in the Philippines."

Review

This is the worst airline ever!! A bunch of scammers and will try to rip you off in anyway they can, especially if you are a foreigner.
My last trip to Mindanao i flew in from Canada to Manila and caught a connecting flight the next day to Butuan....My international flight allows two bags at 50 pounds per, plus a carry-on. Much to my surprise when i checked-in for my flight to Butuan my ticket was allowed NO baggage...What kind of airline would sell a ticket that has NO BAGGAGE allowance?? Who the hell travels with NO baggage???
I explained to the staff that my international flight gave my a baggage allowance for my flight there to Manila...they didn't care at all and said to me what i wanted to do....They charged me over 9000peso for my baggage and i also explained to them that most of my baggage was donations to a school I support and sponser when i go to Butuan....Again, they didn't care, just wanted the money, just pay pay pay!!!
This is how they treat people that try to help their country? it's disgusting and the owners of this airline should be embarrassed and ashamed.
Never fly this airline ever, i certainly will NEVER fly this airline ever again!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"PALpak Express"

Review

I traveled alone: Ormoc Leyte-Cebu-Davao, with my infant 6 days ago. We had this turbo prop type of plane, sabi ko.. naku patay! I know the experience would be terrible for my 10 month old kid. She was a behave baby but for this one, every trick I’ve known didn’t work for her. She was crying around 90% of the total flying time. She vomited but I understood. Anyway to make this short I rebooked our flight such that the plane would be A320 and the flight is 9:05 AM, They have it during Mon-Wed and fri only. sakto lng pagdating ko ng CEBU I could catch up for Supercat trip to ormoc. I didn't even ask my husband to fetch us sa Cebu since it will be a straight trip.I felt confident na. We were at the DAVAO Intl airport and they just told me our flight was delayed, exactly 2 hours and 45 minutes, from 9:05 AM to 11:50 AM.

I WAS SO PISSED!, they were no advisory! I should have brought my baby a lot of extra cereal to eat. I should have left home 2.5 hours before the flight so that my energy won’t be drained. Now I need to wait at 4:00 PM for Supercat and this means I'll be home at around 8:00 PM na. What a waste of time!
Every minute counts for me.

Their reason: operational requirement. No weather issues at that time, and taas pa ng sikat ng araw. What I did? I made a scene for the first time in my life. They cant just delay the ETD without even informing their passengers.Their supervisor sa may check in counter (Mr Bisnar) cannot even contact their Manager for a talk. I asked him for any options, he couldn’t give any and ako pa and nagpumilit na he need to make any action for my case. He referred me to withdraw my tix and book the Cebu Pac flight at 10 AM worth 3K and I need to add 1K- because of them I need to shell out 1 K again? Stupid!

I didn’t checked in until then.I didn't buy their reason, I asked them Ill be calm if they tell me what’s the real reason. Sabi Nila and this is from them:

They have added an extra flight for OZAMIS. See? very unprofessional! Did they even think about the schedule of their passengers? any meals they have served- Well there's a biscuit for everyone piece! and a drink: water, coffee whatever.

I think they should change their name and Tagline: from PAL express: your home in the sky”.
to “PALpak Express: PALa Delay kmi, sasakay pa kayo?

Well be warned!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"No accountability. Bad service is normal service"

Review

The flight from
Puerto princesa to Manila was delayed by three hours. But the passengers were kept in the dark as to when the plane will actually leave. No available PAL personal were at the gate to give information. Several times we went to the check in counter just to access the PAL people. There were like 10 of them just hanging out there doing nothing. The average answer that we get (my husband and I alternated and we went out to the checkin counter six times between the both of us) was "I don't know." No offer of food or drinks while we waited three hours at the the gate (this was a flight that was supposed to leave at 6 pm and ended up leaving at 9 pm). When we finally boarded the aircraft, the flight attendants, instead of offering us free snacks (other than peanuts), with us starving because we didn't have dinner yet, said that we can have sandwiches for a fee. Horrible service.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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