Pakistan International Airlines Reviews | Opinions of Pakistan International Airlines shared by travelers



Pakistan International Airlines

Pakistan International Airlines logo
IATA code:PK
ICAO code:PIA
Overall Satisfaction:
2.3 out of 5
33.3% of people who wrote a review recommend flying with Pakistan International Airlines.
33.3% of people who wrote a review think Pakistan International Airlines offers a good value for money.
100% of people who wrote a review think Pakistan International Airlines offers a poor customer service.
Classes of service
Economy
33.3%
Business
66.7%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
100%
Very Poor
0%
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How is Pakistan International Airlines ranked...?
#1
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#2
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#3
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Pakistan International Airlines Reviews

"Travelled 1st and last time, very old boings, limited food and service"

Review

Travelled 1st and sure last time as flight was too old, very tight seat with broken arm rest, toilets were not clean and broken pannel, no t.v or radios, no plows provided during 9 hours flight on top of that flight was late for 1 hour on out bound and 7 hours late on way back. will never recommend, waste of money and stress. drinks served only 2 times during 15 hours (including airport lounge)

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"LHE RYK through PIA... If you think you are late, try me..."

Review

For a one way ticket for a family funeral, I called local PIA Office in Faisalabad, they said that flight was full and no seat was available. My very dear friend then called PIA Karachi Head Office, which replied a special seat could be arranged, only if I paid some extra commission (or you may regard it as bribe). Since I was in hurry, I agreed.

The flight boarding was supposed to start at 7:25 pm (90 minutes before flight)at LHE airport, but was late by an hour. Same was the case with flight, which was another hour and a half late. Odd to my expectation, the ATR 42-500 (50 seater) was almost empty (only 8 seats occupied). I seated myself in Economy Plus (the one claimed by PIA to be Business Class). Nothing was special there. Same seats, same service and same staff attitude as of economy class... After reaching RYK, the staff could not open the door hatch. It took another half an hour before which we could leave the "cage" at 12:10 am next day.

Total Travel time by Bus (Faisalabad - Rahim yar Khan) = 8 hours
Total Travel Time by Car (Faisalabad - Lahore) and then by Air (Lahore - Rahim Yar Khan) = 7 Hours 10 minutes

Its truly in Pakistan said that PIA does not stand for "Pakistan International Airlines" but "Perhaps... It Arrived"

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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"Good value for money... If looking for quality service, never travel PIA"

Review

The flight from LHE - JED was eventless, apart from usual delay in flights and hostile staff. The flight was usual half an hour late, but lived up to lowered expectations from national flag carrier.

On th return trip, the ground staff was overloaded and enlisted me as infant, on my E-boarding ticket. After re-assurance and my self presentation as a grown adult, the ground crew held me for another half an hour for correction, without any compensation or apology. The return flight was similar in performance, as staff was highly in-cooperative. The baggage was stalled at LHE airport, since I was prescribed as an Infant. After finding, no one young enough and myself the only claimant, they finally handled my baggae after signing a Lost and Found Claim Form...

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Business Class
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