Recently flew from Ottawa to Beijing. Late leaving Toronto. Poorly organised line ups. International lounge alright, more food choices would be be appreciated. The menu hasn't changed in years! Cabin crew friendly and efficient both directions. In flight meals are small, but adequate for me although I've had much better economy meals on other airlines. One of the service directors on the return was a bit testy to say the least, but was amusing to observe his interactions with other passengers. Time to retrieve luggage was rather long in Toronto and even more so in Ottawa.