Oman Air Reviews | Opinions of Oman Air shared by travelers



Oman Air

Oman Air logo
IATA code:WY
ICAO code:OAS
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
3.6 out of 5
66.7% of people who wrote a review recommend flying with Oman Air.
66.7% of people who wrote a review think Oman Air offers a good value for money.
55.6% of people who wrote a review think Oman Air offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
55.6%
Good
11.1%
Satisfactory
0%
Poor
0%
Very Poor
33.3%
Spread the word...
Plan a trip
Popular Destinations
How is Oman Air ranked...?
#1
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
Not rated
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#8
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#9
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#12
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#13
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#8
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#9
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#12
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#13
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service

Oman Air Reviews

"Management does not care … but employees do?"

Review

Paul Gregorowitsch the CEO should read his own article published in his December 2015 issue of his inflight magazine if he wishes to retain and grow his customer base. Fundamentally he should start listening to his customers and especially his own staff if he wishes to become a better and bigger airline. As a first time flyer on Oman Airline in the beginning of December 2015 it will be my last until management changes their attitude, policies and start helping and listening to the customer. Our return flight from Muscat to Dubai was delayed for 4 hours. Not unusual for travelers but for Oman airlines it was a disaster. We arrived to the airport 2 hours in advance (3pm) but no one, including the ticket agent knew of the delay. Supervisors were telling everyone that it was posted well before 2 pm for the 5:20 pm flight but no communication was sent to the passages. Some passengers were waiting as long as 11am for the connecting flight. But the worse was yet to come. They did nothing for us while we were waiting. We asked them if we would be compensated for the delay and they said NO. We asked them if we could sit in there award winning lounge upstairs and they said NO. We asked them if we could sit in a regular waiting area and it was allowed for 15 minutes until someone else kicked us out and told us to go somewhere else. When some of us asked an employee about our situation and to put them in our shoes for one minute, he said “ I know if I were you I would be upset, I would complain, I wish I could help you more but management refuses to listen to us.” So Paul, if you happen to read my review of your airline you should be happy to know that as a frequent flyer in the UAE I have started to spread the word about Oman Airlines. I tell everyone that the people of Oman are very gracious, kind and hospitable but should be embarrassed by their national airline in the way they treat their customers. I have told others who work for our company of 11,000 employees not to fly your airlines. I have broadcasted my story and will continue to do so in hope that you will listen to your customers and your employees. I hope you will start to compensate travelers who have been stranded by your airlines and communicate to them when your planes have a problem. Perhaps you are trying to expand to fast (as I read in your magazine) and maybe it is time to focus on the traveler who is simply needs help.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Oman Air review
Advertisement

"bad experience with crew as well as no one is interested to solve customers complaints "

Review

oman air is the worst airline in the world .
i have travelled by many airlines but never got such a pathetic service and worst crew.
this incident happened with me on 30.10.2015 flight no WY 143 from muscat to milan , 1st of all pathetic service they did not gave me meal 1st because i was sleeping , after that when i asked they had no meals left , they arranged few things for me ,it felt very dirty.
a cabin crew fall water on me and instead of a sorry she said fuck off bastard , senior flight attendant was also not interested to help out , only pilot came to her rescue. i have the crew girls photo , name miss tripti , crew no 93534.

i wrote a complaint on board but no response , i filled in online feedback form they responded after 8days . just a mail they will look into matter. complaint no 31367&31437
mailed to all officials of oman air 100's of times , but still very late response, that also they will look.

i need a action against my insult , that also without any reason , instead of a sorry i am getting a abuse .

oman air and its officials are least bothered about their customers .
MY REQUEST TO ALL NEVER USE OMAN AIR .

and oman air should shut down its feedback form online and on aircraft when they are least bothered about it .

really fedup of complaining it to oman air in a hope they will respond and take a big action against it but they are not interested to here anything.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"never again."

Review

We booked a flight on your company as we travelled to Dubai for 4 days / nights. Due to the delay at Paris Airport (more than 2 hours and a half) thus we missed our connecting flight to Dubai. The flight proposed from Muscat was more than 4 hours after we missed activities we already booked on spot for the afternoon.
the thing is that no ones care, they are not helpful at all. they just suggested us to contact the custumer services online. This is what I did. Since November (we are in July, I never received any response. They just don't care....
I have friends whicvh got the same bad experience while fling to colombo. they missed the connecting flight and they had to stay in Muscat until the day after. they just didn't care, once again, they never got any reply.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"Inexpensive and friendly"

Review

I booked Oman Air for my vacation -
It cost 113 KD (Economy), 20 KD less than the nearest competition , and 35 KD less than EK on the same travel dates.

Checking in : I had already checked-in online, but as I love collecting the boarding pass stubs, I queued up for collecting the boarding pass again. And guess what , non existent lines during check-in ! More people should try Oman Air !!
During the return trip check-in,the person checkin-in advised me to directly proceed to the counter to collect boarding passes in case one had already checked-in online.
Aircraft condition : A bit aged, but neat and clean.
On time performance : From KWI to HYD via MCT - on time. On the return leg though, we were informed about a labor dispute in MCT - led to an hour and a half's delay in the departure. Manageable.
Customer Service : Polite and professional .
IFE : No personal IFE on the route, I was more than happy napping during both the short hops.
Food and beverage : One more good experience here - they had vegetarian food on all sectors, unlike EK , which does not provide VEG on intra-gulf routes.
Luggage allowance : 30kgs, which is generous.
Overall experience : IMHO, apart from basic IFE and older equipment, I would rate WY as the best upcoming airline.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"Yea The Best Flight"

Review

It Was A Excellent Trip That I Ever Travelled.....

Conclusion
Value for Money:No
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"Very good new airline"

Review

I was required to travel later on at night on my day of travel, so I decided to fly with Oman Air as the flight time was convienient. I was a bit worried, as I had not heard of this airline previously, however I was plesently suprised at how good the service of this flight was. My partner and I had arrived at Dubai Airport quite early. We went to the counter to check-in and found out that our original flight had been delayed an hour to Muscat, however we were generously offered seats on the earlier flight, in which we took. This worked out well as there is a good Irish Pub at Muscat airport that also serves Alcohol, which to my knowledge is not available at Dubai Airport. The flight to Munich also went seamlessly. The food was great, the seats were comfortable and the staff was very friendly. There was also plenty of room to lie down, due to the amount of spare seats on the plane. I would definately travel with Oman Air again.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"Good Airlines"

Review

Oman Air lines is a good airlines. Everything is Good in Oman air.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"The most enjoyable flight in a long time!"

Review

Choosing to travel over the busy Easter period, I wasn't surprised to be paying £650.86 for a return economy class ticket to Bangkok with Oman Air. And a further £132.00 was spent on changing the flight date - bringing the departure date forward by 48 hours. Still, this relatively small carrier impressed me a lot, and I am convinced that I got great value for money.

Arriving at Heathrow at around 6.45pm for my 10.05pm flight, there was no need to wait in a long line. The check-in desks were free of passengers and I walked straight over to a desk, dropped my bags and received my boarding cards for both flights - Heathrow to Muscat, and Muscat to Bangkok - within about a minute. It was a really swift operation! And my 25kg suitcase was well within the airline's very generous 30kg baggage allowance.

Sitting in the packed departure lounge, I regularly checked the status of the inbound flight from Muscat, just to give me some idea of whether or not we would be on time. The flight from Muscat was running around 90 minutes late, which meant a little over an hour to turn the Airbus A330-300 aircraft around. I was expecting a short delay.

On reaching the gate, the cabin crew were sat and waiting to board the aircraft, further confirming that a delay was likely. They eventually boarded at around 9.45pm, with boarding of passengers starting around 15 minutes later.

For the first flight, I was sat in seat 31A. The seats are arranged in a 2-4-2 configuration in economy, and I soon joined by another passenger in the seat next to me. The aircraft was completely full this evening, and the crew worked hard to get everybody seated and baggage stowed as quickly as possible, trying to the get the flight on its way with minimal delay. As boarding continued, there were no shortage of announcements from the crew, and they were very apologetic for the delay. The captain also made an announcement, and assured us that despite our later departure, we would arrive on-time in Muscat - providing peace of mind for the many passengers travelling on from Muscat.

Once airborne, the service got under way, beginning first with the bar service. Like any good airline, all beverages are included in the cost of the ticket, and they were served with a generous sized portion of peanuts and raisins. At the same time, the entertainment system was switched on. The huge screen provided superb picture quality and no end of television programmes, movies, audio and games were available on-demand. It was great to also have the option to watch live television (including BBC World) during all phases of the flight.

Menu cards were handed out during the flight, letting passengers know what their three meal choices were (two meat dishes and one vegetarian). Being a full flight, the red curry option that I was after was popular, and soon ran out. I chose the vegetarian option (beetroot stuffed tortellini) and it was excellent, served with the usual bread roll, feta cheese salad, berry pudding and crackers with cheese.

With the cabin lights dimmed, allowing us all to get some sleep on the 7 hour flight, I reclined my seat and took advantage of the foot rest. With 34" of seat pitch in economy, I was very comfortable and had no trouble getting some sleep. In what seemed like an instant, the mood lighting lit up the cabin and breakfast was served. Still quite full from the earlier meal, I didn't need it, but had it anyway! The offering was as impressive as our dinner just a few hours before; a substantial serving of food, great flavour and great presentation.

Soon enough, our descent into Muscat was under way, and we all enjoyed the scenic approach with towns and villages spread amongst the desert and mountain terrain. Looking out of my window and seeing the pilot's view on the screen in front of me was quite special.
As promised by the captain, we arrived in Muscat right on time and began taxiing to our parking stand. Muscat doesn't have gates and jetties common with other airports, and the only way between the aircraft and the terminal is by bus, which means that disembarkation takes a little while longer than it might normally - especially when sat at the back of the aircraft!

I had 1 hour 45 minutes before my next flight departed to Bangkok, and that proved to be just the right amount of time. After finally getting into the terminal and clearing security, I found myself back in departures. My flight was already showing as 'go to gate', so that's what I did. After about 30 minutes of sitting around, we were again put onto buses and driven the short distance to our waiting aircraft. It was the very same Airbus A330-300 that had brought me from London. I took my seat - 38A this time.

The flight was again great, and despite being only 5 hours 30 minutes, we were again served two meals. The snack before landing was an Arabian chicken wrap, which was especially good! With the entertainment being on-demand, the same selection of audio and video programming was available.
Oman Air is a fantastic airline, and one that I will continue to use in the future. Their inflight service is top class, their crew are warm, welcoming and very professional, the catering is superb, and the airline offers those little extras that others don't - complimentary amenity kits on every flight, live television at no additional cost, and an inflight communication service, where passengers can use their mobile telephones and laptops to converse with people on the ground.

Having flown with a number of international airlines, including Emirates and Etihad Airways in the Middle East, there is no competition when you experience Oman Air.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Oman Air review

"Very pleased with the experience"

Review

I didn't know how good was this airline, i've never heard of it before flying with them. It turned out it was a great flying experience from start. check-in was very fast on each ways. inflight service was very professional and friendly no matter what we were asking them, they were always very polite and helpful. I'd also mention the comfortable seating and the good food selection. Really an airline to consider if you fly from Europe to Asia, with a stopover in Muscat.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Oman Air review