Oakland - Kahului Flight Reviews

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Hawaiian Airlines
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
Oakland-Kahului route
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
Sun, 10/12/2014 10:48 PM
From Metropolitan Oakland International Airport (Oakland) to Kauai Island Airport (Lihue) via Kahului Airport (Kahului)
4 out of 5
Customer Service Helped -- we hope
We were booked coach on a OAK - OGG flight without seat confirmation. After reading countless stories of couples seated apart, I called HA's 800 number to inquire if any seat assignments could be made in advance. Several times I was told "no." Then one said I could pay the additional amount for the preferred seats. I wanted my hub's okay, so didn't commit. Next day I called to request the minor upgrade, but was told it wasn't possible until check in. Was finally lucky to get a CSR who when to bat for me, and pushed his supervisor to allow us to be seated together. What a sweetheart! Fingers crossed we will keep our seats as we celebrate 25 years together.
Recommended: Yes
Value for money: Yes
Customer Service: Good