Norwich - Cologne Flight Reviews

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29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
Norwich-Cologne route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Tue, 10/07/2014 08:56 PM
From Norwich Airport (Norwich) to Cologne Bonn Airport (Cologne) via Amsterdam-Schiphol Airport (Amsterdam)
1 out of 5
Faceless, anonymous customer services
How on earth KLM get away with the truly appalling customer services is hard to know. Even their CEO, Camiel Eurlings, doesn't bother acknowledging an e-mail (this from a man who hardly seems to shirk a publicity opportunity). Obviously I didn't expect the man himself to respond but most CEO's have a team of people who will respond on his/her behalf. But this seems to set the tone for KLM 'customer services' as a whole. If you use the website to contact them you get an automated reply stating that responses will be at least ten days and to use Facebook or Twitter instead. In my complaint, none of the issues were dealt with, it was simply a generic reply telling me not to bother taking it further. I've never experienced such patronising lip-service. I was a regular customer but will now go out of my way to avoid using them.
Recommended: No
Value for money: No
Customer Service: Very Poor