Norwegian Air Shuttle Reviews | Opinions of Norwegian Air Shuttle shared by travelers



Norwegian Air Shuttle

Norwegian Air Shuttle logo
IATA code:DY
ICAO code:NAX
Overall Satisfaction:
1.3 out of 5
33.3% of people who wrote a review recommend flying with Norwegian Air Shuttle.
33.3% of people who wrote a review think Norwegian Air Shuttle offers a good value for money.
66.7% of people who wrote a review think Norwegian Air Shuttle offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
33.3%
Satisfactory
0%
Poor
0%
Very Poor
66.7%
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How is Norwegian Air Shuttle ranked...?
#1
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#2
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
80 total score
8 reviews
75% Recommended
88% Value for Money
4/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
55.4 total score
9 reviews
44% Recommended
78% Value for Money
2.8/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#6
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#7
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#8
45.6 total score
32 reviews
44% Recommended
53% Value for Money
2.2/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#20
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#22
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#23
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#24
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#25
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#26
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#29
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
47.5 total score
5 reviews
40% Recommended
60% Value for Money
2.6/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#33
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#34
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#35
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#38
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#43
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#48
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#49
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#65
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#66
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#67
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#68
33.4 total score
34 reviews
21% Recommended
38% Value for Money
1.8/5 Customer Service
#69
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#70
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#71
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#72
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#73
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#74
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#75
22.9 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#76
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Norwegian Air Shuttle Reviews

"Fly ethically NOT Norwegian."

Review

Booked via the internet from Australia - then realised I had made an error in my flight. I tried to change online, but it would not accept the change and referred me to ring their contact centre. The contact centre did not answer a number of times so I tried their chat line - it also did not operate outside EU time, so I had to wait until the chat line opened. I am some 9 hours ahead of Norway time so morning is evening in Australia.
I contacted via chat as soon as they opened, but the chat line referred me to the contact center where I was on hold for some time before being denied because I had not made my change within 4 hours!! I complained to their HO, but simply received an email restating their Terms and Conditions and a refusal and advising that they do not subscribe to the EU dispute resolution service.
My flight was not for another 4 months, but they will keep my money. This is a complete SHAM and speaks volumes for Norwegian's ethics. Fly with someone that operates ethically.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Airline from Hell"

Review

I had a flight with Norweigan airlines from Las Vegas to Copenhagen Denmark, where I was supposed to catch a connecting flight later that day. However the flight was delayed for 24 whole hours! I had to sit on the plane with nothing to eat and very little to drink for an entire day. Then finally in the middle of the night I get put up along with 400 other people in the cheapest hotel in Vegas, with very little to eat, and then had to get a few hours of sleep and come back to catch the next flight. I of course had missed my connecting flight, which Norweigan refused to pay for! Even though it was their fault that I missed it! I had to pay for it out of pocket! And I missed a day of my room booking too that I wasn't going to get refunded for. Not to mention all the pain and suffering of having to go with little food and sleep. And they used the excuse to not pay that it was "beyond their control" so airline regulations states that they don't have to. What a hellish airline. Don't ever book with them!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Total blackout on 11 hour day flight"

Review

Never again on a B787 Dreamliner on ANY airline, as the window blinds are electronic and are controlled by the crew. On this 11 hour-long day flight the windows were blacked out by the crew for most of the flight.
A window seat therefore had the disadvantage of being a cramped-in restricted space. I am always considerate of my neighbours with the window blinds but I like to have the choice of looking out at the view if I want to. On the 787 - you have no choice. For over 8 hours were were blacked out and no room to move.
The advantage of the electronic window blinds I was told are that they are less weight.
This was also the first time on a plane that after a few hours into the flight i felt nauseous and faint. I only just made it to the toilet to be able to put my head down and feel better. I was told that they limit the oxygen supply for economic reason.
It seems to me that the cost cutting practices of Airlines & aircraft manufacturers are for the benefit of the 'suits' in the finance department and not for the passengers.
I will avoid 787's in the future.
The Norwegian Service is cheaper than the competition, and I noticed that most of my fellow passengers were younger age group (backpackers ?) But by the time you have paid the extra to for a 20 kg bag, had a snack or meal, and had the choice of a seat reserved in advance added to the basic fare- a lot of the advantage over the competition had been trimmed down.
In terms of comfort - I will always go for an A330 or A340 or 767 to get the chance of 2 abreast seating.
On the return flight from JFK to Gatwick i selected 34B - one of the few 2 abreast rows on the Norwegian 787. It was slightly better-but still very cramped.
I'd pay a bit more for comfort .

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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