Survey ranks Finnair among Europe's leaders in customer service

“Kudos to Finnair for showing the biggest improvement of any airline in the Top 20,” writes the magazine in its October issue. “Vaulting from last year’s position at No. 28, it ratcheted up both its in-flight service and customer service.”

”We’re excited to make such a leap in the rankings,” says Anssi Komulainen, Finnair’s Vice President, Customer Service. “We’re working very hard to become the most desired option in Asia-Europe traffic, and our unified, design-focused approach to bringing customers peace of mind is starting to bear fruit.”

Travel + Leisure magazine, based in New York City, has a circulation of about 970,000. The reader survey took place for the 16th time.