Newcastle - Amsterdam Flight Reviews

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29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
Newcastle-Amsterdam route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Thu, 03/07/2013 07:11 PM
From Newcastle Airport (Newcastle) to Otopeni International Airport (Bucharest) via Amsterdam-Schiphol Airport (Amsterdam)
1 out of 5
The worst ever experience and customer care in 20 years of frequent flying
At the end of a terrible flight (late, with very bad "positive" landing and after a useless debate to avoid leaving my fully compliant hand luggage for check-in), my brand new laptop has been destroyed by having been made falling very badly by the flight attendant. I have raised a complain via their Customer Care web-page (I wonder how they dare using the word "Care" close to "Customer"), result: LOST TIME! The Customer Care Coordinator (Mr. *****) refused twice to find a win-win remedy and hid behind the contractual accountability for any cabin luggage (even when damaged directly and exclusively by KLM personnel). Not only me and my family will never ever fly KLM for all our life, but I have committed to spread the bad publicity to all my colleagues & friends and beyond.
Recommended: No
Value for money: No
Customer Service: Very Poor