New York - Thiruvananthapuram Flight Reviews

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New York
Thiruvananthapuram
Kuwait Airways
Global
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
New York-Thiruvananthapuram route
36 total score
2 reviews
0% Recommended
100% Value for Money
2/5 Customer Service
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Wed, 01/30/2013 05:13 PM
JFK » KWI » TRV
From John F. Kennedy International Airport (New York) to Trivandrum International Airport (Thiruvananthapuram) via Kuwait International Airport (Kuwait)
1 out of 5
Worst flight experience
Worst flight experience not just on one flight but two  We had our flight delayed for 14 hrs from JFK to Kuwait, without giving any proper explanation on why the delay is caused. They did put us up on a hotel which they had to since it was 14 hrs of delay. Once we reached Kuwait, we were directed to transit desk from where the next nightmare followed. The Kuwait airways personnel without even enquiring to us, issued us boarding pass to Cochin, and asked move on. We then checked the boarding pass to our surprise and shock noticed it was to Cochin when our destination is Trivandrum. When enquired she wasn't even willing to talk about it nor was ready to look put for us any other that goes to Trivandrum. Since I was carrying, we then decided to to go to kochi. They said they will provide ground transportation to triv , but that would take 5 hrs on road, which I can't afford to with roads being sad, n they said, there is nothing more that they can do or give us a flight to Trivandrum . We finally booked our flight to Trivandrum paying from our pocket for a fault of theirs. Never acceptable customer service. Comments about the crew on land, they were not at all helpful, and not welcoming. They were not ready to go extra mile to do anything whatsoever for any passenger, maybe it be economy nor business. Please note we were in business class, and this is our review. Economy I'm sure would have been hopeless. In short, WORST experience n will always keep Kuwait airways as our last option.
Recommended: No
Value for money: Yes
Customer Service: Poor
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Mon, 04/02/2012 04:59 PM
JFK » KWI » TRV
From John F. Kennedy International Airport (New York) to Trivandrum International Airport (Thiruvananthapuram) via Kuwait International Airport (Kuwait)
2 out of 5
You get what you pay for
First the positives + Flights were on time + Bags arrived on time Now for the bad part - Equipment is badly in need of maintenance. One of the panels holding the oxygen masks in row 29 came loose on the ground in Kuwait. It was duct taped over by the ground staff in Kuwait. Passengers sitting under the affected panels were not relocated to other seats even though the plane was not full. Wonder how the passengers would have fared it the oxygen masks needed to be deployed in an emergency. - Pilot left the "seat belt" sign on for over 5 hours. He turned it on while we passed over some turbulence but forgot to turn it off. The cabin crew ignored the sign as well. - Food was brought around only twice during a 13 1/2 hour flight. You had to tell the flight attendant you were hungry to get something to snack on. - In-flight entertainment needs an upgrade real bad. The video screen was broken in 2 seats out of the 3 in my section. The receptacle for the headset plug on my seat had fallen into the armrest. The button to call the flight attendant did not work. Pushing the button of the overhead light on my seat turned on the light for the person in the next seat. They were offering portable LCD screens in business and first class since the installed screens and buttons were broken. - Boarding process in Kuwait is a chaotic free-for-all. I saw passengers with 2+ carry on bags trying to get ahead of the people in wheel chairs. The ground staff stood by silently
Recommended: No
Value for money: Yes
Customer Service: Poor