New York - Munich Flight Reviews

Most Recommended Best Value for Money Best Customer Service
New York-Munich route
Lufthansa
Lufthansa
Lufthansa
Global
Lufthansa
Lufthansa
Lufthansa
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New York
Munich
Air Berlin
Global
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
New York-Munich route
17.8 total score
3 reviews
0% Recommended
33% Value for Money
1/5 Customer Service
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
New York-Munich route
92 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
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Thu, 08/07/2014 01:29 PM
JFK » DUS » MUC
From John F. Kennedy International Airport (New York) to Franz Josef Strauss Airport (Munich) via Dusseldorf Airport (Dusseldorf)
1 out of 5
Expect Absolutely No Help From Air Berlin
Customer service is non-existent at Air Berlin. I forgot my cell phone on the plane on a flight from NY JFK to Dusseldorf and seem to have no chance of getting it back. I realized 5 minutes after getting off the plane that I forgot it but the plane was closed already and no one I spoke to would go back to get it. I had a transfer flight to Munich, so they gave me the phone number for Air Berlin's lost and found in Dusseldorf and told me they could probably send it to Munich if I called. The problem was that for the entire week of calling that number, and several others, no one would pick up or answer emails. On the way back home, I was able to get a claim number in Munich, and they confirmed that my phone was in Dusseldorf. I couldn't pick it up during the layover in Dusseldorf because my flight was delayed and I had to rush to catch my next plane to NY. I did speak to someone at the transfer desk in Dusseldorf again and was told they could not help me. Finally, back at home in NY, I was able to speak to the Lost and Found manager in Dusseldorf who was nice enough to tell me "Too bad, you can't get your phone. Our policy requires us to hold it until September, then send it to our central office. You can put in another claim there but chances are that you won't get it back". Hello!!!! You are talking to me, the owner! It is not like you don't know who it belongs to! Put it on a flight to NY and I will pick it up. You don't even have to pay for mailing it! Worst airline ever!
Recommended: No
Value for money: No
Customer Service: Very Poor
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Tue, 09/11/2012 10:15 AM
MUC » TXL » JFK
From Franz Josef Strauss Airport (Munich) to John F. Kennedy International Airport (New York) via Tegel Airport (Berlin)
1 out of 5
never again
While the perceived cost of the trip seemed to warrant value for money, next time I'll take a more experienced airline. My trip was preceding well, we had loaded the plane and starting taxing out to the runway on time when the pilot brought us back to the terminal. Seems there was a warning light that he was not happy with. Great, I'd rather have an airline be safety concerned and cautious. However the next ordeal was excruciating. While I admit the plane crew seemed customer friendly, every other part of their organization was not. We ended up having an 8 hour layover. Why the airline is not prepared for such events, I don't know. First we got water. Then a little later water, cracker and a snack bar. They finally decided to feed up giving us a 15 euro voucher but telling us to be back at the gate in half an hour. So you had a couple of hundred passengers descend on the airport restaurant all at once to eat. Then we had to go through security again. (This was my third time through security. When landing at Berlin from Munich, we walked onto a tram. No one told me to stay on the tram to the next terminal, I didn't even know they were going to the next terminal, to avoid going through security again. I never had that experience before, usually walking into the terminal there were signs indicating what to do for transfer flights.) Once again on the plane I saw every one watch video. I asked for earplugs several times before someone explained they are locked away until after take off. I should have kept the pair for my next flight on some other airline. Getting to New York I was too late for the continuation of my trip home by bus. However AirBerlin said that since the final destination of my trip according to the itinerary was JFK they would not provide me with a room for the night. To me, everything they did was to cut corners. I will certainly never fly on them again even if it costs me more money. See my comment below for my experience with their online services and customer service.
Recommended: No
Value for money: Yes
Customer Service: Very Poor
Mon, 07/30/2012 10:23 AM
JFK » MUC
From John F. Kennedy International Airport (New York) to Franz Josef Strauss Airport (Munich)
1 out of 5
no customer service
Customer service is none existent on this airline. While trying online to book a flight the system kept crashing. I'd enter one date and another would appear. Finally between one crash and another the price changed. I emailed and other than receiving an automated reply, heard nothing. I keep at though finally getting a post that they had no record of me trying to contact them. Over a month ago I sent them a copy of all my emails and that they received it. Still haven't gotten anything back.
Recommended: No
Value for money: No
Customer Service: Very Poor
Fri, 12/03/2010 04:05 PM
MUC » JFK
From Franz Josef Strauss Airport (Munich) to John F. Kennedy International Airport (New York)
4 out of 5
Good overall experience.
Check-in at the airport was efficient and we boarded and took off on time. A340 aircraft was clean and comfortable. Quiet flight. Excellent service onboard with friendly staff. Seats were comfortable for sitting but it was more difficult to sleep; it's the economy class's syndrom! ;) Good overall experience.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent