Munich - Berlin Flight Reviews

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Munich-Berlin route
Air Berlin
Air Berlin
Air Berlin
Global
Lufthansa
Lufthansa
Lufthansa
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Munich
Berlin
Air Berlin
Global
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Munich-Berlin route
20 total score
2 reviews
0% Recommended
50% Value for Money
1/5 Customer Service
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Munich-Berlin route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Sun, 09/01/2013 02:52 PM
BUD » MUC » TXL
From Ferihegy Airport (Budapest) to Tegel Airport (Berlin) via Franz Josef Strauss Airport (Munich)
1 out of 5
DISAPPOINTMENT
This is without a doubt, the worst airline in a world filled with horrible decaying service and shrinking seats and inexplicable delays. First off I must say I am only 12 years old and I'm very surprised since this is the 21st century! What world am I living in? Is this what I'm bargaining for my future family? For my future hopes and dreams? The Playmobil is more efficient than this ****! Ok anyways, since there were NO direct flights from Budapest to Berlin we had to change planes. The first plane that we went on was from Budapest, Hungary to Munich, Germany, then switch planes from Munich to Berlin, Germany. My first plane from Budapest, Hungary to Munich, Germany was scheduled at 1:00pm but soon got CANCELLED because of a broken wheel on the plane! My parents, sister, grandparents and I had to wait several hours (to be specific, we had to wait 6 hours to get on the next plane to Munich, which was at 7:00 pm)! Therefore because of that in-efficient little incident we also missed our plane from Munich airport to Berlin at 3:00pm! Meanwhile waiting for the plane to board we tried going to a lounge called Lufthansa Lounge. My family and I walked into the lounge and it was full of people and no space (by the way it was all filled with old people)! We tried checking in but they denied our Star Alliance card, despite the fact that we have used it all over the ENTIRE WORLD!!!!!!! Then, my daddy got very upset and started screaming (I don't blame him)! We stampeded out of there and tried going to the other lounge which was upstairs. We came in to the next lounge and it was empty! We went to the front desk, and she gladly accepted the Star Alliance card but said we couldn't go in, because we were traveling with Lufthansa and told us to go back to the PREVIOUS Lufthansa lounge that we had tried going to before. We were extremely mad so we went to this one of many cheap restaurant in the airport called "Hippopotamus." The food looked beautiful in the menus but when we got our orders I begged to differ... The food was DISGUSTING!!!!! YUCK! I ordered a salad and dear God, I don't know how you can mess up a salad. Despite the food, the cocktails were really good (hahaha)! We ended up staying in the restaurant for about 4 hours! Then I had enough, and I immediately found a Thai massage center right across from the restaurant! I was so happy, I asked my mom for a 15 minute massage and let me just say it was A-M-A-Z-I-N-G!!! I highly recommend this massage center by the way. After waiting for FOREVER for the stupid plane to board we got on and guess what? They put my dad on Standby! My dad got very very mad, and soon enough the lady let him got on. And just to top it off, this stupid airline LOST my moms luggage! I could continue to go on a rant but it is so pointless! I really really recommend under any circumstance, never fly Lufthansa! Peace out✌
Recommended: No
Value for money: No
Customer Service: Very Poor
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Thu, 07/04/2013 09:47 AM
GOT » TXL » MUC
From Landvetter Airport (Gothenburg) to Franz Josef Strauss Airport (Munich) via Tegel Airport (Berlin)
1 out of 5
WARNING! Lost luggage for 11 days now
Flew from gothenburg airport via Berlin Tegel to Munich! First shock: berlin tegel - horrible old fashioned airport, unorganized with signs hanging everywhere, hard with a tight connection. Landed in Munich, no luggage in sight. Lost and found office searched for it, they had no idea where it was, but they said: "We THINK its still in berlin since you had a short connection" . Got a "sorry" from the staff and a "IF we find it we will call" .. Great . Two weeks in germany without any clothes, allergy/astma medicines, gifts to my german friends. Constantly calling Aerogate Munich lost and found and is getting through the call 2 times and they still dont know where the luggage is the first days. After 5 days its the Berlin office responsibilty to handle lost luggage. Getting on their hotline several times and is after one week only able to reach them once with a "sorry no news lugggage still gone" . Contacting berlin airport directly on day 8 and is getting several different numbers to different air berlin offices, and is still not getting a hold of anyone. Has been sending several emails to air berlin offices in both munich and berlin and no response. MY LUGGAGE MIGHT BE GONE FOREVER AND NO ONE CARES, CUSTOMER SERVICE DOESNT EXIST AT AIR BERLIN !! BIG WARNINGS FLYING WITH THIS AIRLINE! I READ HUNDREDS OF COMPLAINTS ONLY ON THEIR TWITTER ACCOUNT WITH LOST LUGGAGE CASES! Im starting to think Air Berlin are THIEVES! keeping peoples luggage and not giving them back!!! SHAME ON AIR BERLIN! I paid 400 euros for a roundtrip between sweden and germany and what do I get? And overpriced ticket and lost luggage! IM WARNING EVERYONE TO THINK TWICE BEFORE FLYING WITH AIRBERLIN AND CHECKING IN LUGGAGE! I have been flying worldwide and my luggage never got lost with any other air lines, and here I board a 40 minute flight to Berlin and my luggage gone missing! HOW IS IT POSSIBLE THAT NO ONE KNOWS WHERE A SUITCASE IS AFTER 11 DAYS? And after boarding such a short flight it cant be that hard to trace a suitcase down? At the airport in Sweden my friend that checked if my luggage maybe got stuck in sweden got told my luggage ticket number was never registrered when it left the airport, the number doesnot exist in their computer system. So my suitcase does currently not exist ! What is this!?!?! AIR BERLIN DOESNT CARE ABOUT THEIR PASSENGERS! BIG WARNINGS TO ANYONE WHO IS THINKING ABOUT FLYING AIR BERLIN! I will keep spreading this in social media Air Berlin, but I guess you will just keep ignoring this like everything else?
Recommended: No
Value for money: No
Customer Service: Very Poor
Sat, 2013-07-06 03:55

Why not start a Facebook Page: Air Berlin Lost My Luggage
I am sure you would get a lot of likes.
Lost luggage is a very serious problem on AB.

Thu, 2013-08-08 15:01

I started it & up and running :)

Thu, 2013-08-08 16:33

Hi - I also had terrible difficulty with Air Berlin, flying from JFK to VIE via TGL. Neither my luggage nor my husband' s arrived in Vienna. The lost luggage desk in Vienna was not helpful (although they tried) when we managed to get through. [By the way, it is very expensive to phone from hotels, and the phone went to a queue, and then 4 out of 5 times the phone cut out after about 10 minutes of waiting, so I still had to pay anyway].
Nothing at all from Air Berlin. My bag was delivered after 3 days, my husband's was still missing. After 5 days baggage express takes over the search. Again, absolutely nothing from them, except to tell my husband to spend "as little as possible" on emergency clothes/toiletries. Bear in mind, this was about 10 days into our trip (and he had no clothes except those he wore on the plane).
We did get our luggage back. Here's how. I had 2 friends (Germans living in Germany) who spent in excess of 3 hours each calling Air Berlin and enquiring. Neither of them got anywhere. I have another friend in NY who lives near JFK. She went to the airport to search for the bag. She is young and very pretty, and I guess the guy at the lost and found wanted to help her. He said the bag didn't even leave NY, but that it had now been sent to Vienna via Dusseldorf. Maybe he even sent it, I will never know. At this time we were no longer in Vienna, but in Prague. So I emailed Dusseldorf lost and found and miraculously they told me they had the bag and that it was being sent to Prague (and gave details of which flight). I alerted Prague airport lost and found and they too replied when it had arrived and had it sent to our hotel.
Then, I emailed Air Berlin and Baggage Express, telling them where my bag was! Bag was received after 12 days. After 4 weeks I received an email from Air Berlin telling me that if the bag was not found after 6 weeks, I could claim (with receipts for the contents) provided I had no travel insurance!!
Air Berlin have no idea what is going on. They do have chocolate hearts on their flights, though, if that is any consolation.
My advice to you if Air Berlin has lost your bag, and is doing nothing and not even communicating: have a friend go to the airport to look for it. Obviously not always possible. Oh and if you have a pretty female friend, all the better.

Tue, 09/11/2012 10:15 AM
MUC » TXL » JFK
From Franz Josef Strauss Airport (Munich) to John F. Kennedy International Airport (New York) via Tegel Airport (Berlin)
1 out of 5
never again
While the perceived cost of the trip seemed to warrant value for money, next time I'll take a more experienced airline. My trip was preceding well, we had loaded the plane and starting taxing out to the runway on time when the pilot brought us back to the terminal. Seems there was a warning light that he was not happy with. Great, I'd rather have an airline be safety concerned and cautious. However the next ordeal was excruciating. While I admit the plane crew seemed customer friendly, every other part of their organization was not. We ended up having an 8 hour layover. Why the airline is not prepared for such events, I don't know. First we got water. Then a little later water, cracker and a snack bar. They finally decided to feed up giving us a 15 euro voucher but telling us to be back at the gate in half an hour. So you had a couple of hundred passengers descend on the airport restaurant all at once to eat. Then we had to go through security again. (This was my third time through security. When landing at Berlin from Munich, we walked onto a tram. No one told me to stay on the tram to the next terminal, I didn't even know they were going to the next terminal, to avoid going through security again. I never had that experience before, usually walking into the terminal there were signs indicating what to do for transfer flights.) Once again on the plane I saw every one watch video. I asked for earplugs several times before someone explained they are locked away until after take off. I should have kept the pair for my next flight on some other airline. Getting to New York I was too late for the continuation of my trip home by bus. However AirBerlin said that since the final destination of my trip according to the itinerary was JFK they would not provide me with a room for the night. To me, everything they did was to cut corners. I will certainly never fly on them again even if it costs me more money. See my comment below for my experience with their online services and customer service.
Recommended: No
Value for money: Yes
Customer Service: Very Poor