Mumbai - New York Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Mumbai-New York route
Lufthansa
Lufthansa
Lufthansa
Global
Lufthansa
Lufthansa
Air France
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Mumbai
New York
Air France
Global
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
Mumbai-New York route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Kuwait Airways
Global
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
Mumbai-New York route
39 total score
4 reviews
25% Recommended
25% Value for Money
2.8/5 Customer Service
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Mumbai-New York route
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
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Wed, 05/25/2016 01:48 AM
BOM » KWI » JFK
From Chhatrapati Shivaji International Airport (Mumbai) to John F. Kennedy International Airport (New York) via Kuwait International Airport (Kuwait)
1 out of 5
A total nightmare
Flew from Mumbai to Kuwait and Kuwait to New York. Did not like the flight at all. Both flights the inflight entertainment system was not working. Seats were uncomfortable and not clean as they should be.The plane was very old,there were no blankets,the staff was also very rude and did not respond. Boarding was very slow.The total wait of all the bags could not exceed 92kgs. They said that one of our bags was 24kgs and that was not allowed.We had 4 suitcases and the total weight was 90 kgs. I would never recommend this airline. Even if you are taking it always carry something that will entertain you as their television works once in a billion years.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Mon, 01/11/2016 04:05 PM
JFK » KWI » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Kuwait International Airport (Kuwait)
1 out of 5
One of the worst airline ever traveled with
One f the worst airline ever traveled with. The flight was delayed from the first take off. Flight was suppose to land at Mumbai Airport at 4:30 am but landed at 6:30 am. The food in the flight was so blend. even though selecting food services did not get the requested food. We had selected the specific seats as per requirements and but it was not given and seats numbers were written manually on boarding passes from New York. in flight Entertainment system was also not working from New York to Kuwait While departing from Mumbai flight was suppose to depart at 5:30 am but departed at 8:20 am so late. Seats are also not comfortable and clean as it should be. Will never book any flight ticket with this airline again.
Recommended: No
Value for money: No
Customer Service: Good
Fri, 03/13/2015 05:05 PM
JFK » KWI » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Kuwait International Airport (Kuwait)
1 out of 5
The most Racist airlines ever...Kuwait Airways
I have travelled on Kuwait Airways recently on not just one flight but 4 and so this review is not a single bad incident review but a series of observations about how racist kuwait airways staff is and how in general this is a pretty horrible airlines. I do knew that this was a low cost airlines so I was never expecting any frills but this was much worse than I ever imagined. In last almost ten years that i had been in USA , I have never experienced racism and guess what the first time I had to face it was not even n western airline. The staff in general was very rude and least interested in serving the customers and if you are a non white person travelling in their air craft then you are less important than a dog. Firstly the airline staff even outside aircraft was unfriendly and rude. While checking in when I was asking for the preferred seat at JFK airport , the response I got was "why u didnt check in online? Now I cant give you any window seat as whole flight is full"; When I boarded it half of it was empty , clearly the lady was least bothered about customer service. Then the tv screen never worked , it was never suppose to work I guess as no one even tried watching any movies as they were flickering , dont have a menu control and clearly from the last century equipment. Then the staff is totally unresponsive to your request. Even the attendant call buttons on the seat dont work. And even if you ask them for a very simple thing like a glass of water or blanket , the response you get is "Wait ; I dont have time; Ask someone else" . Of course if you are a white person specially a white blond lady then you can expect a very special treatment from the staff ; who can be at your disposal. For everybody else why on earth did you book this airlines? The staff will give you food like you are a hungry African child starving for food; literally thrown at you and not served. Also if you resting and you have requested a special meal like veg meal then staff will shout back at you ; "why was you sleeping then? Now I dont have any veg meal ; Do you understand that we dont cook food here on plane?" This was not juust most in-dignifying and horrible experience of my life but worst nightmare as well. I have travelled perhaps literally hundreds of times before in over 50 countries but this was the absolute worst. I would strongly warn anyone against boarding it. It seems staff working for Kuwait Airways are not working out of their free will but a bonded labor of Kuwait govt. and so take off their frustrations on the customer. Even if you ask for a simple thing like a pen ; they will give you a look like you are beggar and of course deny you that thing. And then you can hear the airline crew chatting "Oh these **** people ; they are so dirty" . Clearly the staff and perhaps even the Kuwait Airways management has a racist bias and unequal attitude and maybe its a normal thing in their part of the world ; But they must realise that when they travel to USA or NewYork such a behaviour is not just intolerable but reprehensible.
Recommended: No
Value for money: No
Customer Service: Very Poor
Fri, 07/19/2013 08:16 PM
JFK » FRA » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Frankfurt International Airport (Frankfurt)
4 out of 5
Get what you pay for, good, comfortable but no bells & whistles
We have taken Lufthansa several times from New York to India, into Bombay (Mumbai -- Don't you wish the Indians would stop changing the names of almost everyplace?) and out of New Delhi and the service is always good and a reasonable price for what you get. Now that they have flat 180 degree seats the experience is much improved. Although the fares have risen for business class this year (2013-14) you can count on receiving real business class service AND at least for us, they have never lost any our bags, which Air France did regularly! Also Frankfurt airport is really a fun stop -- full of great shops and interesting food. So the time you spend there isn't boring. The Germans know how to take care of their passengers in an efficient and careful way. We have never had a complaint about Lufthansa and are not disappointed by their business class service.
Recommended: Yes
Value for money: Yes
Customer Service: Good
Fri, 07/19/2013 07:36 PM
JFK » CDG » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Charles De Gaulle Airport (Paris)
1 out of 5
Losses Luggage regularly then breaks promises repeatedly
Air France lost our luggage at the Paris Airport on the way to India. When we arrived in New Delhi they promised it would be in the next plane for 3 days. When it didn't arrive and we had to move on to our next hotel 8 hours by car and train or 2 local flights away, they promised to deliver it there (Koti) by truck. After days of promises and calls to American Express (who had made our reservations) and more promises, AF finally said that if we came back up to Delhi (not on our itinerary), they would pay for our travel expenses back to Delhi for us to pick up the bag which had finally arrived. We travelled back, picked up the bag, then were told we had to go to the main office in central Delhi to pick up the reimbursement for our travel. When we got there with our receipts, we were told that it could only be done in the city from which we had departed. The Indian executives signed a letter and told us to send in the receipts and the letter to Miami when we returned to the USA. Needless to say when we returned home, after multiple phone calls and American Express doing everything they could, Air France refused to refund ANYTHING. By the way, this was not the first or the second time Air France had misplaced our luggage. It was just the first time it cost us over $800 to retrieve it! We will NEVER fly Air France again. DO NOT BELIEVE ANYTHING THEY TELL YOU EVEN IF THEY WRITE YOU LETTERS PROMISING TO FULFILL THEIR RESPONSIBILITIES TO YOU! They are entirely unethical. We spoke to them in New Delhi, in Paris and in New York and Miami. They all lied!!!!!
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 11/30/2011 02:20 AM
JFK » KWI » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Kuwait International Airport (Kuwait)
5 out of 5
Best value for money
Had great experience flying from JFK to Mumbai. Entertainment system were not working while going from JFK to Kuwait. Still I would recommend it.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent