Mumbai - Kuwait Flight Reviews

Spread the word...
Mumbai
Kuwait
Kuwait Airways
Global
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
Mumbai-Kuwait route
39 total score
4 reviews
25% Recommended
25% Value for Money
2.8/5 Customer Service
Advertisement
Wed, 05/25/2016 01:48 AM
BOM » KWI » JFK
From Chhatrapati Shivaji International Airport (Mumbai) to John F. Kennedy International Airport (New York) via Kuwait International Airport (Kuwait)
1 out of 5
A total nightmare
Flew from Mumbai to Kuwait and Kuwait to New York. Did not like the flight at all. Both flights the inflight entertainment system was not working. Seats were uncomfortable and not clean as they should be.The plane was very old,there were no blankets,the staff was also very rude and did not respond. Boarding was very slow.The total wait of all the bags could not exceed 92kgs. They said that one of our bags was 24kgs and that was not allowed.We had 4 suitcases and the total weight was 90 kgs. I would never recommend this airline. Even if you are taking it always carry something that will entertain you as their television works once in a billion years.
Recommended: No
Value for money: No
Customer Service: Very Poor
Advertisement
Mon, 01/11/2016 04:05 PM
JFK » KWI » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Kuwait International Airport (Kuwait)
1 out of 5
One of the worst airline ever traveled with
One f the worst airline ever traveled with. The flight was delayed from the first take off. Flight was suppose to land at Mumbai Airport at 4:30 am but landed at 6:30 am. The food in the flight was so blend. even though selecting food services did not get the requested food. We had selected the specific seats as per requirements and but it was not given and seats numbers were written manually on boarding passes from New York. in flight Entertainment system was also not working from New York to Kuwait While departing from Mumbai flight was suppose to depart at 5:30 am but departed at 8:20 am so late. Seats are also not comfortable and clean as it should be. Will never book any flight ticket with this airline again.
Recommended: No
Value for money: No
Customer Service: Good
Fri, 03/13/2015 05:05 PM
JFK » KWI » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Kuwait International Airport (Kuwait)
1 out of 5
The most Racist airlines ever...Kuwait Airways
I have travelled on Kuwait Airways recently on not just one flight but 4 and so this review is not a single bad incident review but a series of observations about how racist kuwait airways staff is and how in general this is a pretty horrible airlines. I do knew that this was a low cost airlines so I was never expecting any frills but this was much worse than I ever imagined. In last almost ten years that i had been in USA , I have never experienced racism and guess what the first time I had to face it was not even n western airline. The staff in general was very rude and least interested in serving the customers and if you are a non white person travelling in their air craft then you are less important than a dog. Firstly the airline staff even outside aircraft was unfriendly and rude. While checking in when I was asking for the preferred seat at JFK airport , the response I got was "why u didnt check in online? Now I cant give you any window seat as whole flight is full"; When I boarded it half of it was empty , clearly the lady was least bothered about customer service. Then the tv screen never worked , it was never suppose to work I guess as no one even tried watching any movies as they were flickering , dont have a menu control and clearly from the last century equipment. Then the staff is totally unresponsive to your request. Even the attendant call buttons on the seat dont work. And even if you ask them for a very simple thing like a glass of water or blanket , the response you get is "Wait ; I dont have time; Ask someone else" . Of course if you are a white person specially a white blond lady then you can expect a very special treatment from the staff ; who can be at your disposal. For everybody else why on earth did you book this airlines? The staff will give you food like you are a hungry African child starving for food; literally thrown at you and not served. Also if you resting and you have requested a special meal like veg meal then staff will shout back at you ; "why was you sleeping then? Now I dont have any veg meal ; Do you understand that we dont cook food here on plane?" This was not juust most in-dignifying and horrible experience of my life but worst nightmare as well. I have travelled perhaps literally hundreds of times before in over 50 countries but this was the absolute worst. I would strongly warn anyone against boarding it. It seems staff working for Kuwait Airways are not working out of their free will but a bonded labor of Kuwait govt. and so take off their frustrations on the customer. Even if you ask for a simple thing like a pen ; they will give you a look like you are beggar and of course deny you that thing. And then you can hear the airline crew chatting "Oh these **** people ; they are so dirty" . Clearly the staff and perhaps even the Kuwait Airways management has a racist bias and unequal attitude and maybe its a normal thing in their part of the world ; But they must realise that when they travel to USA or NewYork such a behaviour is not just intolerable but reprehensible.
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 11/30/2011 02:20 AM
JFK » KWI » BOM
From John F. Kennedy International Airport (New York) to Chhatrapati Shivaji International Airport (Mumbai) via Kuwait International Airport (Kuwait)
5 out of 5
Best value for money
Had great experience flying from JFK to Mumbai. Entertainment system were not working while going from JFK to Kuwait. Still I would recommend it.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent