Monarch Airlines Reviews | Opinions of Monarch Airlines shared by travelers



Monarch Airlines

Monarch Airlines logo
IATA code:ZB
ICAO code:MON
Overall Satisfaction:
1.3 out of 5
0% of people who wrote a review recommend flying with Monarch Airlines.
0% of people who wrote a review think Monarch Airlines offers a good value for money.
33.3% of people who wrote a review think Monarch Airlines offers a good customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
33.3%
Satisfactory
0%
Poor
33.3%
Very Poor
33.3%
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How is Monarch Airlines ranked...?
#1
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#2
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#3
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#4
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#6
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#7
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#8
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#9
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Monarch Airlines Reviews

"Unbelievable"

Review

Monarch want to charge me £35 for a standard 'no show' letter to give my travel insurance after I contracted food poisoning and was unable to go on holiday. The return airline... Ryanair was without charge as well as skypark,(airport parking), and the booked hotel.
I contracted food poisoning 12 hours before the flight and was bed ridden for 5 days. Doctors confirmed campylobacter gastroenteritis but because I did not..... could not.... cancel prior to departure, a cancellation fee is still applicable.... £25!
So... I could not show up for my holiday.... fever of over 110.... couldn't quite phone Monarch and cancel my flight.... then ask for a no show letter and was requested to pay a cancellation fee and cost of a generic letter.
I don't want money from Monarch.... my insurance company will hopefully pay.
Where are their morals and empathy for someone who legitimately was very ill and could not take their seats.
Shame on this customer relations team:
Faiza Rashid Nathan Raffle Kokoab Khan

Never use Monarch again.... Paul Bentley

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Monarch experince"

Review

So my auntie has a villa in Portugal and we used to do the ZB 216 and 217 to and from FAO. every single time we flew with them there was a problem either delayed or cancelled. One time I remember in particular was coming back from FAO to LG we were on the 23:00 flight and we saw the 757 land which was the headkandi one which was pretty special but they kept telling us it was delayed so eventually at 02:00 they told us it was cancelled. They are crop as an airline and I am never flying with them again.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Welcome aboard the DVT express!"

Review

Whilst I would like to commend the crew on this flight, who were lovely, the same cannot be said for the conditions within the cabin.

As we took our seats it was clear that the four and a quarter hour flight was not going to be a pleasant one.

The seat pitch was tiny. My knees were fully jammed against the seat in front. The poor woman sat in front was in agony because my knees were digging into her seat and there was not enough room for me to swing my legs sideways. My partner, who is taller than me was unable to put his tray table down properly. He spent most of the flight with his feet in the aisle, much to the inconvenience of the crew with their trolleys. The seat in front was so close to me that I could smell the sweaty hair of the woman sat in it. When she reclined the seat halfway through the flight I ended up with purple and black bruises on my knees.

I am only 5'9", so not unduly tall. My partner is 6'2", so not a giant.

I have experienced plenty of tight leg room aircraft seats in the past but this was beyond acceptable. The flight wasn't even particularly cheap.

I worked as an RSPCA Inspector for 12 years and had an animal been transported in conditions which caused it similar discomfort I can assure you that the airline would have been prosecuted under section 4, and definately under section 9, of the Aminal Welfare Act 2006.

Quite apart from the irresponsibility of putting people in that position in the first place with the rise in cases of blood clots which can be directly atributed to claustrophobic air travel, it is just primitive.

Luckily there are lots of other options for me as a requent flyer to Dalaman and I shall not be taking advantage of Monarch's flights again any time soon.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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