I have yet to be reimbursed for the damaged luggage and lost articles on a United Air Lines (now Continential A/l)on 12/25/10. The late delivery of lost items and my cosmetics ruined our Christmas celebration with my 94-year-old mother. I have made and documented several phone calls to baggage claims department and have received no response or restitution. The only correspondence I have officially received since filing the claim is a response dated 1/10/11 stating the claim had been forward to another department. It is now the middle of May and I have not received payment. I'm thinking about a suing is civil court. _ Bryan