Milan - Lisbon Flight Reviews

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TAP-Air Portugal
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
Milan-Lisbon route
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
Thu, 12/19/2013 12:42 PM
From Malpensa Airport (Milan) to Lisboa Airport (Lisbon)
1 out of 5
Avoid this airline at all cost
Avoid this airline. I had a very good experience of them in the 1990s but have taken a series of flights with them in 2013 and have been astonished by the poor service and the rudeness and impatience of their cabin crew and gate staff. Below my most recent experience with them. I will not be flying with them again: On December 18th I flew on a return TAP flight (that turned out to be operated on its return portion by Portugalia). The TAP checkin staff I spoke to a few hours before the flight (when I transferred from a US flight) were extremely rude and unhelpful. The actual Portugalia flight experience was a disgrace. We were packed like sardines into the most cramped aircraft I have ever known. There was not enough room for passengers' carry on luggage in the small cabin lockers so we were instructed to store our suitcases in the plane's only bathroom, stacked on top of and around the toilet bowl. Once the bathroom had been filled with suitcases and was inaccessible, some suitcases were placed loose in the aisle area next to the toilet and others bags were stored in the carts that normally carry food and beverages. The flight attendant who directed me to stack my suitcase on top of the toilet bowl (without physically helping me despite standing nearer to it) became angry when I queried the fact that if I did so no one would be able to use the only toilet on the plane. She said this was the my "fault" and that of the other passengers for bringing hand luggage on the flight and that I should consider myself lucky that she was "helping" me when we were entirely to blame - this despite my hand luggage being a very light samsonite regulation hand luggage size suitcase with contents below the permitted weight cited by TAP, and other passengers' suitcases seeming equally reasonable in size. When I pointed this out to her and stressed that no one at TAP checkin had informed me that there was no room for my hand luggage, she threatened in a very aggressive way to remove my suitcase from the flight. The flight took off late (arriving with a delay of approx 30-40 mins) and without any introductory message from the captain or crew, no apology or information about the delay and no security drill or security announcement. At some point later in the flight there was some form of general announcement but I didn't bother to listen to it. One stewardess was kind and polite, suggesting that a passenger might change places with me since I'd informed her on boarding that I'd originally requested a window seat but not been assigned one and would appreciate her telling me if ever one became available. Aside from this, the whole experience was shocking.
Recommended: No
Value for money: No
Customer Service: Very Poor
Sun, 02/17/2013 12:08 AM
From Lisboa Airport (Lisbon) to Malpensa Airport (Milan)
1 out of 5
They can ignore you forever
Despite reasonable in-flight service, once on the ground you're on your own. Especially if you run into problems. Customer service in non-existent. They don't even honor their Star Alliance commitment:
Recommended: No
Value for money: No
Customer Service: Very Poor