Mihin Lanka Reviews | Opinions of Mihin Lanka shared by travelers



Mihin Lanka

Mihin Lanka logo
IATA code:MJ
ICAO code:MLR
Overall Satisfaction:
1.6 out of 5
0% of people who wrote a review recommend flying with Mihin Lanka.
28.6% of people who wrote a review think Mihin Lanka offers a good value for money.
57.1% of people who wrote a review think Mihin Lanka offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
28.6%
Satisfactory
14.3%
Poor
0%
Very Poor
57.1%
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How is Mihin Lanka ranked...?
#1
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Mihin Lanka Reviews

"Mihin Lanka"

Review

Worst airlines. Never I traveled such a worst airlines before. They are very rude. I booked a flight from Bahrain to Tiruchirapalli. They dropped me in Madurai after three days. Very poor customer service, Don't think to travel by Mihin Lanka.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cheap Airline"

Review

Flew in Mihin Lanka as part of Code share flight from BLR to SHJ via CMB. Mihin flight was from CMB to SHJ in Dec 2012. This is a budget airline with only economy class seats. The aircraft was an Airbus A320.

The good:

-The airfares are low (sometimes).
-They serve free food.
-They are very punctual and do not delay.
-Can be used for short haul flights.

The bad:

-Absolutely no in-flight entertainment. There seems to be a small digital radio by the side of your seat but they don't provide any headphones or anything to use that.
-The staff can be rude.
-Aircraft was not very tidy but congested.
-The take-off and landing were rough.
-Not suited for long haul flights.

I shall fly Mihin Lanka again only if I do not have any other option. Hope my review is useful to you

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Total Dissatisfaction with Ground Staff In Dubai Terminal 1 -Mihin Staff"

Review

I am writing to express my and my families complete dissatisfaction towards your ground handling staff at Dubai International Airport Terminal 1. If I recall correctly his name was Niran and I have never met such an unprofessional personal in the past. To give a brief on the incident;

My in laws were flying back to Sri Lanka on 13/03/2013 early morning on a Mihin Lanka flight expected to depart from Dubai at 5.20 AM. As my Father in Law was physically challenged person we had requested for wheel chair assistance prior to arriving in Dubai from the airline office back in Colombo and we were confirmed of the request and everything had gone better than we expected when they arrived from Colombo to Dubai on 10/02/2013.

They were full of praise for the airline and service staff for the service and care which was offered and they were boasting about it to all my friends and family who had come to see them here in Dubai and also over the phone talking to relatives back home. I was so happy and proud for selecting Mihin Lanka as few were against the idea of flying in a physically challenged person through your airline due to the reputation.

But the hard work and involvement of all the staff who helped during the inbound journey was a complete waste due to an one single hardheaded person whom we encountered during the outbound journey back to home country. His complete attitude from the beginning was negative and he was showing the impression that I am the boss.

To continue with the incident, we arrived for check in at 2.30 AM at the airport and I approached the Mihin Lanka check in counter to request for the wheel chair. After verifying the passenger details the lady on the counter questioned me in regards to the status of the passenger due to the wheel chair request and after explaining the situation I was told that they would alight the airline ground staff to help us and within few minutes an airport staff came with the wheel chair and I proceeded back to the airport entrance to bring in the passengers from the vehicle.

When I was returning from the car park back to the terminal entrance I saw two gentlemen questioning my family and I politely introduced myself and involved in the conversation. They were not courteous since the beginning rather questioning as we were criminals.

Conversation as follows:

Agent : why do you need a wheel chair?
Me : As the passenger cannot walk for a long distance we had requested for the service from the Mihin Lanka office back in Sri Lanka.
Agent : What is wrong with him?
Me : He had a stroke and therefore he is having a partial paralyze, but he can walk short distance.
Agent : If he can walk, why do you need a wheel chair?
Me : As I had explained earlier, he can walk but he will take an hour to walk fifty meters.
Agent : Then we need medical report.
Me : We had submitted the medical certificate at Colombo and that is the reason this was endorsed and the request was made in the system for a wheel chair. Further he was provided with a wheel chair on his journey from Colombo to Dubai and every assistance was provided.
Agent : That’s a different sector.
Me : But still it is Mihin Lanka.
Agent : Can he climb stairs? If they don’t have the walking bridge to the flight he will have to walk the steps.
Me : From Colombo they had helped them with a special lifting vehicle.
Agent : You will have to pay for it.
Me : I have no issues of paying, but why was it not informed when we made the request? Further how did they provide the service from Colombo?
Agent : That I don’t know as it is not my sector, may be they did it for courtesy.
Me : Why are you making this so difficult for us? Don’t you have the courtesy or are you not here to help us as a person representing the airline? And you are being so aggressive towards a physically challenged elderly person.
Agent : Do you have the medical document with you?
Me : We were not told to carry the medical document and assured by the Colombo office that everything is taken care of.
Agent : Do you have the receipt?
Me : Receipt for what?
Agent : Receipt from the Colombo Office.
Me : As I had informed to you, No receipt was given and as we had not paid anything for the service we had not requested for a receipt.
Agent : You should know to take a receipt.
Me : As I had not paid anything and as we were assured by the staff that the details were updated in the system why should we demand for a receipt. Even for the third party authorization for credit card purchase, I was told that everything is updated in the system and I would not need to hold any documents. So if there is a requirement the staff at Mihin Lanka office should have told us as we would not know your policies and procedures.
Agent : That is their mistake.

I was losing my temper and I wanted to stop this complete unethical conversation.

Me : So what do you want us to do now?
Agent : He will have to walk to the flight from the boarding are.
Me : In Dubai airport they have the bridge right?
Agent : Yes, but I don’t know in Colombo. May be they will have to pay.
Me : It’s alright, lets end this conversation and we will take care about Colombo when they reach there if required they will pay and get the service. Thanks a lot for your hospitality and courtesy.

Both gentlemen walks away and I start walking with my family towards the check in counter and while completing the check in and luggage formalities, the two gentlemen walk towards the counter again and starts the questioning.

Agent : So what’s wrong with him?
Me : I already told you what’s wrong with him.
Agent : What is his medical condition?
Me : How many times are you asking the same question, if you want you can ask him to walk and show.
Agent : I have the right to ask as I am in charge here.
Me : I have the right to be offered a better service than this as I am paying to get this service. If you want you can ask a medic to check him.
Agent : You can’t talk like that.
Me : How else do you want me to talk? I have given the details to you and I have also told these staff in the counter the medical condition of his.
Agent : But you have to tell me as I am in charge here.
Me : This is too much and you are really testing my patience, therefore please finish this and if you want I can ask him to walk and show for you to see the condition.
Agent : No, I don’t want to see but you have to tell me if I ask.
Me : It’s enough, I am not willing to discuss this further. I will make an formal complaint in regards to this incident.
Agent : You can complain to anyone.

At this moment I made up my mind not to communicate with him further as I did not want to end up in a difficult situation and also wanted the two passengers to leave without further delay.

As a Sri Lankan I was ashamed of this low level behavior of a fellow countrymen and the ladies on the counters were far better than him as they were really understanding and helping us to check in our luggage’s without any delay.

If he was talking about policies and procedure’s I would wish to highlight that there was a lady passenger who was at the other counter and she had purchased the ticket from a third party credit card but had not forwarded the authorization. But when this was informed to the Mihin Lanka agent by the officer in the counter, without any hesitation he approved for her to pass through.

I have been working overseas for over 16 years now and never encountered a incident as such and specially this is disgusting as he was treating a disabled person in such a pathetic way. Any place a human being who has ethics would always try to give a helping hand to a disable person to make sure that they are comfortable. Further me and my family use to travel by Mihin Lanka since it started serving Dubai based passengers. I doubt my future loyalty to the airline and I wouldn’t mind paying few extra to a competitor as me or my family do not deserve this kind of humiliation for what we pay.

I would not wright further as I believe that I have explained enough and the reason I have wrote this to the Management is that another person who is need should not be effected due to these sort of arrogant employees.

I know what is hospitality and what to expect as I have been in the hospitality industry for the last 17 years and definitely my customers will never go through this nightmare for what they pay for.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Flight Landed with technical issues"

Review

Flight landed on bahrains air port with technical issue, full of fire brigades surrounded, departure was delayed but Mihin Lanka officials came to air port after 3 hours and not bothered what the departure passengers going through, about 150 were there.

This is the second time its happening in bahrain with Mihin Lanka.

No professionalism.

Flight was departed next day 5 PM but not as scheduled.

One of the worse air lines in the world Sri Lankan air lines is responsible becouse the code shared with MJ flights.
dont choose this air line unless you have a good insurance.

Promised re routes but not bothred to make it.

they spoiled all our planes and money waste and spent more money.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"my worst flight"

Review

The flight way delayed for 14 hours of real chaos
Do yourself a favor avoid this airline

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Best for short hauls only"

Review

Flew in Mihin Lanka as part of Code share flight from BLR to SHJ via CMB. Mihin flight was from CMB to SHJ. This is a budget airline with only economy class seats. The aircraft was an Airbus A320.

The good:
-The airfares are low (sometimes).
-They serve free food.
-They are very punctual and do not delay.
- Can be used for short haul flights.

The bad:
-Absolutely no in-flight entertainment. There seems to be a small digital radio by the side of your seat but they don't provide any headphones or anything to use that.
-The staff can be rude.
-Aircraft was not very tidy but congested.
-The take-off and landing were rough.
-Not suited for long haul flights.
I shall fly Mihin Lanka again only if I do not have any other option.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Delay"

Review

Every time when I m flied with mihin air, flight is delay around 10 -12 HRS. I booked for morning flight but I have traveled in late night hrs.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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