Miami - Port Au Prince Flight Reviews

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Miami
Port Au Prince
Insel Air
Global
21.2 total score
18 reviews
11% Recommended
6% Value for Money
1.3/5 Customer Service
Miami-Port Au Prince route
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
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Tue, 01/03/2017 10:09 PM
MIA » PAP
From Miami International Airport (Miami) to Toussaint Louverture International Airport (Port Au Prince)
1 out of 5
worst experience ever
the flight was just 30 mnts late leaving miami airport and 6 hours late leaving port au prince and the worst part about one couldn t get any information to make a decision like either to go back and wait for the right time or buy a ticket from another airline. the ended up renting another airplane from a different company to get us out of haiti . the poor workers from haiti didn t even know what was going on. An the most ironic part about it was that offered everybody some lousy $3 sandwich. I would anyone not to travel with that company unless your life depends on it.
Recommended: No
Value for money: No
Customer Service: Poor
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Fri, 03/15/2013 05:46 PM
MIA » PAP
From Miami International Airport (Miami) to Toussaint Louverture International Airport (Port Au Prince)
1 out of 5
Worst Customer Service Airline Experience
Customer Service is non-existent with this carrier. Called to purchase a ticket for my dad to go to my grandmother's funeral since pay pal would not allow me to pay with my credit card since I was not the traveler. The 1st thing I asked the representative was if there was a charge over the phone she told me no but when she told me the price there was a difference of a dollar and some change. When I asked her if the online price would be honored she told me no. So I asked to be transferred to her Supv. He hung up on me when I asked for his name. When I called him back he hung up again. The 3rd time I called he claimed there was "bad connection" so I asked him why didn't he call me back he didn't have anything to say. Then I asked him why is it that they cannot honor the online price if the problem is not my card. He argued back and forth with me about there being a phone charge (which the earlier rep told me different), and he could not bend the rules for me and give me a discount (even though I told him I wanted the online price to be honored).When I asked for his manager, he told me he was the also the manager. I asked him for corporate's number, he told me they would tell me the same thing and refused to give me that information. Never have I encountered any airline that did not honor their online price when their problem was on their end. When I asked him why I should proceed to purchase the ticket for my dad since he was arguing with me for a difference of $1.00 (and some change) he had nothing to say because he was wrong. I told him, it's not about the price, it's about the principle.
Recommended: No
Value for money: No
Customer Service: Very Poor
Sat, 01/19/2013 10:07 PM
MIA » PAP
From Miami International Airport (Miami) to Toussaint Louverture International Airport (Port Au Prince)
1 out of 5
Very unreliable- no customer service
Mother's Flight on 1/19/13 scheduled for 8:30 - plane experienced mechanical problems while in route and had to go back to Miami. Flight was rescheduled on a charter plane for 1:00pm. I only found put because my mother called my brother in Haiti to say flight was late. I tried calling customer service for information, the (800) number was not working, I tried calling the Curaçao office, no one answered, I was on hold indefinitely. I saw the new time on the Miami International Airport website. hours later, when I returned to the website to check time of arrival, turns put flight did not leave until 3:00pm! Still no way to contact Insel Air employees for an update! This company is very unreliable and customer service non existent!!!
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 02/29/2012 11:15 PM
MIA » PAP
From Miami International Airport (Miami) to Toussaint Louverture International Airport (Port Au Prince)
1 out of 5
Almost ruined a Haiti mission trip
DON'T FLY INSEL AIR IF YOU CANNOT AFFORD SIGNIFICANT DELAYS Travelling with a group of ten roundtrip on Insel from Miami to Port-au-Prince was a truly awful experience. Insel's own planes were "kind of broken" according to the gate agent and they had to charter replacement planes. Our outbound flight from Miami was a couple of hours late and our return flight to Miami was an hour late and our bags took another hour to get to the carousel. Needless to say, we missed our connecting flight and we all had to purchase last-minute one-way tickets to get home the next day from Miami. Insel accepted absolutely no responsibility and offered no help. Their non-chalant attitude indicated that this was just business as usual. Spend a little more to use American and Air France and in the long run it will be much less expensive and aggravating. If you ignore these warnings (like I did) and fly Insel anyway (like I did), you will be sorry
Recommended: No
Value for money: No
Customer Service: Very Poor