Mexico City - Washington Flight Reviews

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Mexico City
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
Mexico City-Washington route
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
Thu, 08/08/2013 12:54 PM
From Juarez International Airport (Mexico City) to Dulles International Airport (Washington)
1 out of 5
Lost Flight
I arrived to the airport 2 hours and 45 minutes before my scheduled departure time. I was told that there was a 3 hour mandatory check in time. The agents involved did not want to hear about my flat tire or the freak hail storm on my way to the airport. I was also told that specially on Sundays, flights are filled up and my seat was sold to another customer. I had no bags to check in and I had to pay a hefty fine to re-schedule my flight to another day. For all those unfamiliar with the DF airport, it takes 10 minutes to go thru security and another 5 to walk to the gates. most flights are not even given a gate number until 1 hour before the scheduled departure time. This was my fist and last time flying with aeromexico.
Recommended: No
Value for money: Yes
Customer Service: Very Poor