I had/am continuing to have a terrible experience with aeromexico. First while in Mexico flying to JFK, when there was a delay because "extra security screening was required of all bags" and I missed my flight, they refused to refund it ended up making me pay for a flight home. Even though I was 2 hours early. This caued me to waste $350 and 5 hours in an airport. Then the kicker. I was asked to check my extra carry on because company policy doesn't allow sealed wine bottles on the plane. Fine. When I arrived, my bag did not. After 3 days it was finally returned to me with out my wine OR my laptop inside. After a month of leading me on, telling me they would refund it, giving me exact number, and telling me that the money was on the way they, they finally told me I would not be getting ANY refund at all. On top of all this the flight was late and the service was at best mediocre. Will NEVER use them again and I highly recommend other alternatives.