Mexico City - Dallas Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Mexico City-Dallas route
Aeromexico
Aeromexico
Aeromexico
Global
Interjet
Interjet
Interjet
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Mexico City
Dallas
Aeromexico
Global
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
Mexico City-Dallas route
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
Interjet
Global
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
Mexico City-Dallas route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Thu, 01/12/2017 05:06 PM
DFW » MEX
From Dallas Ft. Worth International Airport (Dallas) to Juarez International Airport (Mexico City)
1 out of 5
Do not fly Interjet
Terrible Customer Service - Regular Delays/Servicio para clientes es horrible - todo seria retrasado DO NOT FLY THIS AIRLINE!!! POR FAVOR NO USA INTERJET!!! My bag was lost for 6 days. Each time I called I spent a minimum of 30 minutes on hold trying to reach a representative. It took at least 12 phone calls to locate my bag and I had to return to the airport to pick it up. Mi equipaje estaba perdido por 6 días. Cada vez que llamo presto al minio de 30 minutos esperando para hablar a alguien. Tenia mas de 12 llamadas para encontrar mi maleta y necesitaba regresar al aeropuerto para recoger mi equipaje. I was told I would receive reimbursement for clothes purchased while waiting for them to find my bag. I am now being told they will not reimburse me and I am constantly sent to different departments for assistance. Hold times are still 30 - 45 minutes if they do not hang up. Ellos me dijo que debo recibir un reembolso para mi ropa que compro mientras esperando para mi maleta. Ahora ellos dicen que no van a reembolso y cada vez que llamo ellos dicen que necesito hablar con alguien diferente. Y es 30 or 45 minutes esperando si ellos no colgar. My first flight was delayed 8 hours and my return flight was delayed 6 hours. Mi primer vuelo estaba retrasado 8 horas y mi otro 6 horas. You should also not fly this airline if you are not proficient in Spanish. They have very limited English staff. Solo debe usar este aerolínea si hablas español. Hay muy poco agentes que hablan ingles.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Wed, 05/20/2015 04:10 PM
MZT » MEX » DFW
From Gen Rafael Buelna Airport (Mazatlan) to Dallas Ft. Worth International Airport (Dallas) via Juarez International Airport (Mexico City)
1 out of 5
Scamed
We added cancelion insurance to our airfare. However when we tried to collect do to an accident that caused me to have 13 broken bones and 5 weeks in a rehab center followed by physical therapy. They refused to refund our airfare. Even though the insurance charge was on our credit card, Alliance insurance said Aero never turned in the paper work. DO NOT TAKE OUT INSURANCE with them. Questions. Email me. Mary
Recommended: No
Value for money: Yes
Customer Service: Poor