Mexico City - Cancun Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Mexico City-Cancun route
Aeromexico
Aeromexico
Volaris
Global
Aeromexico
Aeromexico
Volaris
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Mexico City
Cancun
Aeromexico
Global
15.4 total score
9 reviews
0% Recommended
11% Value for Money
1.1/5 Customer Service
Mexico City-Cancun route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Volaris
Global
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
Mexico City-Cancun route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
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Wed, 07/23/2014 09:59 PM
MEX » CUN
From Juarez International Airport (Mexico City) to Cancun Airport (Cancun)
1 out of 5
Hassle, not worth it.
My husband and I went to Cancun for our Honeymoon. We flew united all the way down to Mexico City with NO problems. We fly Volaris into Cancun and we pick up our luggage. Volaris decided to inspect our big suitcase which I don't mind them doing, but I do mind then ripping the entire zipper off in doing so, leaving our luggage to where we can not use it again. So, while in Cancun we had to buy a $100 suitcase to use since they broke ours. That is US dollars not pesos. We tried to see if Volaris would help us and their reply was let us see what we can do and then someone said they would replace the suitcase and then the final person said no, we were just out of luck. I know in the US if the inspection people broke our luggage they would have no problem helping get us a new suitcase, but seems like no one had the desire to help us with an issue that was Volaris' fault. I am so disappointed in this airline we will NEVER use this service again. They did offer to give us 300 pesos towards another flight, but we never fly down in Mexico, so that option was kind of pointless. I am just so frustrated with the situation and I feel like a company like that should have more options when they are the ones that messes up! If you use Volaris, be careful because if they ruin your stuff they will not be willing to help you out. I would hate for you to be in our situation. We had to use our honeymoon money to fix what they broke! Ridiculous if you ask me. Unsatisfied customer. Michelle Cruz
Recommended: No
Value for money: No
Customer Service: Poor
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Wed, 01/25/2012 01:34 AM
LAX » MEX » CUN
From Los Angeles International Airport (Los Angeles) to Cancun Airport (Cancun) via Juarez International Airport (Mexico City)
1 out of 5
WORST AIRLINE EVER!!
Over 2 months ago I flew with aeromexico and upon my arrival in cancun I noticed that my luggage was broken into and that many of my personal items were stolen out of my luggage. AEROMEXICO HAS THE WORST CUSTOMER SERVICE EVER!! Don't even bother trying to call them to get a refund, don't bother emailing either because they will never email you back. This is what I have been going through for the past 2 months. I finally thought it was over when 2 weeks ago I finally spoke with somebody in the claims department who would be processing my refund. He took down my information and my credit card information and said that I would be receiving a confirmation email that day about the transaction; I never received an email. A week later I call and was told that I would have to give the claims department another week before I received my confirmation email. Today I call and customer service has no idea what I am talking about, my file/case # still says that my case is still under review. Completely ridiculous, unacceptable and much more that is too inappropriate to type out. Do they care? NO!!! I have to call back next week to get a status on my claim.
Recommended: No
Value for money: No
Customer Service: Very Poor