guess i have to stop reading bad reviews...i had a great flight, the cabin crew were awesome (and australian). very happy. would definately fly with them again. i think an airline is great because of its service, which is ultimately its crew...and ours was great. i only regret not taking the crew managers name because he was so great to me!!

Cabin old and dated with no working inflight entertainment. Rude cabin crew who were more interested in reading their magazines than serving you. Food was unedible and when I asked which wines were available it was met with a response of " none worth drinking". I think she thought she was being cute but it was a mix of truth and sarcasm. Much improvement required in staff training and some money spent on sprucing up the aircraft to bring it to an acceptable level. I don't expect to see them around for too long at this rate!

I was quite looking forward to flying with Air Australia on my recent trip to Hawaii. Sadly I was disappointed. On the way to Honolulu the staff were very nice and friendly. However, my seat would not recline and the seat in front of me was in a fully reclined position which made it rather uncomfortable. Luckily for me the seat beside me was vacant and I managed to curl up on both seats and sleep for a while during the flight. The plane was not very clean either, dirty seats and crumbs on the carpet. I asked for the cheese and biscuits advertised on the menu and was told that unfortunately they had not been loaded on the plane so I chose not to have anything. There were a few times where we hit rough patches and were advised by the pilot (I presume) to fasten our seatbelts until the light went out. It was nice to be informed. Matters got considerably worse on the way home. At Honolulu airport we arrived 3 hours ahead of departure and made our way to the Air Australia desk, which is beside other Australian airlines. There were no signs indicating where to line up and a staff member said all the Australian flights are being checked through this area. So we waited and when we got to the head of the line we were told that Air Australia were at the other end of the terminal. So then we had to wait a considerable amount of time to be checked in. A sign indicating the direction of where the check in is at the unmanned Australian Airlines information desk would have been very helpful. This time I was travelling with my partner. The seats we were allocated did not recline – unfortunately for us the seats directly in front of us did so we had our TV monitors in our faces….. and they were not working! The lights were also not working which made reading difficult. So no in-flight entertainment, no lighting and upright seats with the seats in front of us reclining. On a 10+ hour flight! As the plane was quite full staff were unable to relocate us. I was offered a torch if I wanted to read. A few times the seatbelt sign came on but no announcement was given at any of these times. Staff appeared stressed – how can they be proud working for an airline that has substandard conditions for its passengers. We were offered nothing in way of compensation – we still had to pay for our poor quality food. On arrival in Melbourne we found our way to the baggage carousels. The monitor at carousel 3 indicated that our luggage will be arriving. We waited 40 minutes until there were no more bags. There were other passengers from our flight waiting as well. Upon asking at the baggage desk we were told that our luggage is on carousel 6. There had been no announcement of the change of carousel. This was very poor indeed to say the least. I understand that Air Australia is an airline new to taking commercial passengers and I am willing to accept a hiccup or two. However the condition of the plane, the lack of information and direction at the airports leave much be desired. These are observations that I was able to see. I shudder to think of what may be happening in the background with cleanliness, maintenance and staffing morale. I have raised these issues via their feedback email and have not received a reply. Not good enough really.

Just completed a MEL - HNL flight in Business Class and for the price paid, was pleasantly surprised. This route is not operated by Atlas Jet aircraft or crew...which seems to be the biggest cause of concern from the below reviews. The Air Australia cabin crew were proactive, friendly and could not do enough. Business class cabin has certainly seen better days (ex Swiss Air A330) but for the price paid, the seats did the job. IFE was average but noise cancelling headphones were good. Food was actually quite nice but the plastic glasses and lack of linen was disappointing. Give Air Australia business class a chance...perhaps not Atlas Jet.

As this was my first flight with Air Australia I wasn't sure what to expect, but I must say that for the most part I was pleasantly surprised. The cabin crew were friendly and energetic throughout the flights and were more than happy to have a chat and meet our various requests. On the way over the captain even came over and shook my hand and made a fuss of my young son. The flight was on-time on both legs of the trip and the wait in the line for check-in was reasonable both times. Sure, the condition of the cabin was fair, but hey, for the rock bottom price I paid for a trip to Hawaii I really can't complain! Would I fly with them again? You bet.

Melbourne to Honolulu. One hour queue to check-in (no online check-in available). Departed at 19.35 (35 min delayed) dinner served at 23.00 and not even water was offered to passengers. Request to bring my daughter's dinner in advance denied due to priority on passengers from row 20 (we in row 38 and had to wait 40 min to be served which is unacceptable for young kids). Entertainment not working and requests to fix it ignored. Out of 3, at least one toilet was out of service. Price just a bit cheaper compared with other airlines when they are in sale. In summary, it was like flying with tiger but international instead of domestic which make the suffering a lot longer. I won't fly strategic again.

Very poor service as soon as a booking is made. I had to change the time on the last leg of connecting flight 2 months before departure in order to attend a friend's wedding, but were told there was absolutely no way i could do that. I offered to pay for an entire new flight but was told that my luggage would still be put on the original flight during transit. In the end, my luggage were actually returned to me during transit ( don't know why customer service agents think lying is acceptable), and missed out on the wedding even though i could have booked another earlier flight with whichever airline i liked. Cabin crew were uninterested and rude at best, one told off my friend for allegedly having her phone on after landing,and when this particular cabin crew found out it was actually off, no apology was given. The worst service ever received onboard an aircraft. It seems this budget airline thinks that given their prices are lower, it is a privilege to be allowed on their aircrafts, just unbelievable!! NEVER again! NOT worth the little savings you might get!