Melbourne MEL Airport Reviews | Melbourne Airport

MEL Melbourne Airport

Australia FlagMelbourne
(MEL) Melbourne Airport, Melbourne logo
2.1 out of 5
IATA Code: MEL
ICAO Code: YMML
Latitude: -37.675672
Longitude: 144.861581
Check-inCheck-outGuestsRooms
Spread the word...
Reviews
Advertisement

"Horrendous "welcome" to Melbourne!"

Review

Directions are pretty clear as to which terminals are for departure or arrival and whether it's for domestic/international/etc. Departure is generally bearable but can be slow passing through customs. Officers are TERRIBLY unfriendly to the point of being unprofessional. Don't know if they think we are all potential terrorists or what...but the attitude is just obnoxious and a huge turn off! Probably thinking in their heads, Argh! Not another a-hole who wore boots with metal plates but seriously, come on...if you don't love your job, get out! Puts a damper on people's holidays.

Facilities? What facilities? You mean the trolley in which we need to pay for??? Haha! What a JOKE! Initially I thought it was like Coles or Woolies whereby they encouraged people to put back the trolleys in the correct place and then get a return on the money but noooooo. They charge you $4 for that! Crazed! Toilets are generally alright, clean enough to serve its purpose.

Arrivals... COME ON MELBOURNE, what's going on? Why so understaffed? After such a freaking long travel on the plane, we gotta line up for at least an hour before getting out of the airport and this one hour are for the lucky ones who happen to land without other flights coinciding with the landing time. It can take up to 3 hours plus from the time you line up at the SUPER SNAKE QUEUE all the way to getting out of the airport. For international passport holders, out of the 10+ booths, only 4 are being used. Why?! Attitude from officers again...where's the Aussie friendliness? Again, could be because they are suppose to treat everyone as potential terrorists or illegal immigrants. Sad. So much room to grow yet nothing is being done to move forward to the growth and development.

Writing in hopes that someone in power sees this and does something about it. To all travelers, I hope your wait coming through Melbourne airport will be a breeze. If not, just expect the worst..least u'll be disappointed.

Conclusion
Facilities: Poor
Check-In Area: Satisfactory
Security Level: High
Comment on this review or Write your own review
Advertisement

"Domestic Great, International Arrivals Terrible"

Review

I have travelled through many airports and Melbourne has some huge pros and low cons.
The pros are finding your way around, as it is "all in one" with international in the centre, it is easy to find where you need to be. Check in is very easy, no chance really of getting lost. Domestic is fine, arrivals and departures. However International is where they really need to lift their game.
Departures again is quite simple and painless. Arrivals is a nightmare of epic proportions. So many international flights land about the same time i.e. 6-7am. Most of these passengers are very tired, have flown overnight and are super tired. So the passport control is a slow process in itself, long line ups but that's not the worst of it. Going through customs after collecting baggage is the absolute nightmare. The lines snake up and down and around and the procession is extremely slow. Then there are always some that "try it on", pushing in. Remember these passengers, up to 1000 are exhausted and weary and now are confronted with this almost insulting long wait to get out of the airport. It is chronically under-staffed and there is just not enough room to deal with so many people all at once. Yet this happens on a daily basis, it is no surprise. The attitude is pretty poor to our international visitors with this being their first experience of Melbourne. "welcome to Melbourne where we treat you with contempt". For the average person this is hard enough but there are elderly and children too who find this extra tough. This is the worst airport for passenger processing I have personally experienced.

Conclusion
Facilities: Satisfactory
Check-In Area: Good
Security Level: High
Comment on this review or Write your own review

"Arriving Into Hell"

Review

I use the International terminal every 2 months. Departures area is fine, although check in desks have long, snaking lines for full flights. It is easy to find your way through security and passport controls to the gates as there are only about 15 gates. Arriving into MEL is just vile. As most flights arrive early morning or late at night the congestion at these times will fray your nerves.Passport Control will see you waiting up to 40 minutes if you don't have an AUS passport. Then you must battle the crowds to retrieve your luggage from one of the four carousels serving all of these flights. Then 1000 people must queue into 2 lines to pass through the first customs check, God help you if you have to have your bags examined, it will be nearly 2 hours from your flight arriving until you can leave the airport. This airport was not built to handle this many large flights, delays may be minimised if only there was adequate staffing levels. The staff there are overwhelmed and as such their tempers are frayed. Very embarrassing for my home town.

Conclusion
Facilities: Satisfactory
Check-In Area: Satisfactory
Security Level: High
Comment on this review or Write your own review

"Very bad international arrivals hall"

Review

While the outgoing international check-in is satisfactory, the international arrivals hall is disgusting. It is crowded, carousals are jammed together, customs checking area is short of space. Luggage takes anything up to an hour to arrive at the carousal. Early morning can see two 380s and five 747s arrive within an hour and it is pure chaos.

Conclusion
Facilities: Poor
Check-In Area: Satisfactory
Security Level: High
Comment on this review or Write your own review

"UNIMPRESSED"

Review

This airport does not tick any boxes for me. As, in my mind, Melbourne is the best city in the world for shopping, culture, dining & ease of travelling (with free tourist trams & buses) plus the friendliness & dirvirsity of nationalities, the arrival centre is no indication of what lies ahead.Come on owners of this facility bring the Airport up to the 6 star stanard of your city!!!!

Conclusion
Facilities: Poor
Check-In Area: Poor
Security Level: Low
Comment on this review or Write your own review

"What The Hell!?"

Review

I guess my experience with Melbourne's Tullamarine Airport began with the SkyBus - which was quite cramped, and had a two minute promotional video that constantly replayed throughout the half-hour journey to the airport.

Upon my arrival, I was confused. Unlike other Australian airports, there was no actual separation between domestic and international terminals. For that matter, there was very little separation between anything.

After finding the Jetstar check-in desks unstylishly stashed against the side wall adjacent to the Qantas check-in desks in what is a clearly over-crowded airport, I proceeded through security. On a positive note, clearing security at Melbourne Airport was quite fast.

After getting through security, all hell broke loose. It felt like I was literally in a maze. I had to go down an escalator to an area that went to another area. That area then went on to have its' own escalators, leading down to the gates. From there, I had to walk all the way past the Qantas gates to get to a set of stairs, which I again had to proceed down to get to the Jetstar gates.

The Jetstar gates, much like their check-in desks, were clearly "stashed" into a spare area of the airport. This area of the airport was poor and unkempt, and had few if any facilities. Lighting in this area wasn't even that sufficient.

Finding the food court was torture. Some of the staff in shops surrounding the Qantas gates weren't even sure there was a food court. Eventually, after making my way back up all the sets of stairs and escalators, I reached an area that had about 12 foodstores and 250 seats, which felt hardly sufficient for an airport of such size.

THANKFULLY, I found internet access near Gate 22, and this took up most of my time until my flight departed.

I will not willingly use Melbourne's Tullamarine Airport again in the future.

My suggestion is to fly Jetstar to Melbourne's Avalon Airport. Although the commute into Melbourne CBD is longer, the airfares are generally cheaper, and SITA Bus operate transfers into Melbourne and Geelong by full-size coach.

Avalon Airport is the far simpler, far more comfortable, and far more desired option for me.

Conclusion
Facilities: Poor
Check-In Area: Very Poor
Security Level: Satisfactory
Comment on this review or Write your own review

"LACK OF DISABILITY AIDS"

Review

I suffer with a balance disorder & consequently cannot stand in a line for any length of time. My suggestion is to have a chair positioned at the check in & bag drop counters) for the sole use of the disabled passenger (whilst waiting for their partner/carer) as to maintain some sort of independence, rather than be offered a wheelchair

Conclusion
Facilities: Satisfactory
Check-In Area: Satisfactory
Security Level: High
Comment on this review or Write your own review
Related Airlines Reviews
Flights arriving at MEL
Flights leaving from MEL
Flight connections in MEL
SIN
ADL
SIN
SIN
SIN
SIN
TSV
LHR
via SIN
SIN
SIN
via ADL
SIN
LHR
via BWN
SIN
via SYD
SYD
PER
PTJ
DPS
via SYD
DFW
LHR
via DXB
KUL
via SIN
(MEL) Melbourne Network