Malaysia Airlines
Malaysia Airlines Reviews
"Not my airline of choice"
My main disappointment with this airline is that I've read how good they are but my experience was different . We flew from Cape Town on an old 747 overnight. The so called lay flat bed was at a 45 degree angle that one slid down constantly not very helpful for sleeping. I thought the meals were less than ordinary and not up to my expectations. However value for money paid - you get what you pay for. The flight from KL to Melbourne was in a better craft 733 but the seats were like bricks and one still slid down the seat in the incline position even though the footrest was extended. The meals on this flight were again less than ordinary only a brunch was served on a nine hour flight with snack two hours from Melbourne.
In hindsight I'd not fly MAS again but had no alternative on this trip. I travel frequently and think there are better services out of Melbourne
Share"5Star airline"
i am a regular flyer with MAS and have always had 5 star service from both the ground staff and cabin staff. The ground staff at SYD airport are always friendly and always very helpful as i travel with young kids that can b a handful at times.
I always receive extra assistance without even having to ask and my kids are kept entertained by the check in agent as well as acknowledged! I have flown Singapore Airlines a few times and cannot compare the two! The agents at SIN look at my kids and roll their eyes as though they are extra work for them to check in. MAS staff always show a great deal of friendliness. Cabin staff are also very helpful and assist us with all our needs.
I have been on a flight that was delayed leaving SYD late last year and the experience was pleasant as staff were doing everything they could to keep us updated. although information wasnt always pesent, it was obvious that ground staff was passing on any info they knew as soon as they knew it. For the "Guest" above that complained about the delay from CPT-KUL-SYD, if you were at all educated in aviation you would know that aircraft engineers do not stand at the gate and relay info to ground staff on the hr every hr. they are busy fixing the problem for YOUR safety! And as for hotels, at short notice there isnt always the first choice of hotel available for 300+ passengers thats near the airport. Stop being selfish.
Share"Delayed flight - very poor customer service"
SYD-CPT (via KUL) return
My wife, two young children and I were scheduled on Malaysia Airlines flight MH0202, Cape Town to Kuala Lumpur on Thursday, 14 April at 13:40. The flight was delayed due to an electrical fault.From the beginning the Malaysia Airlines customer service was atrocious! Information was sporadic. Malaysia Airlines representatives were non-existent.
On the 14th, we were kept on a hot, uncomfortable plane whilst engineers were trying to identify and fix the problem. When we were finally told to disembark and wait at the gate, there was no information being relayed for hours to the passengers.
We were given a paltry ZAR60 per passenger to buy refreshments from the one and only cafe in the departure lounge. Then we had to queue for more than 2 hours to get some refreshments. When we finally got to the start of the queue, there was no food and drinks left! We eventually we got put up in a hotel. A conference room (Duncan room) was supposedly set up where passengers could be updated by the the Malaysia Airlines representative. However, the representative was nowhere to be seen. Instead we were met by two employees from the handling company that knew no more than what the passengers did. Despite the Malaysia Airlines representive being at the hotel, it was nearly impossible to get hold of him as he was spending most of his time away from the passengers and on his phone. Only after a passenger uproar did we finally get an update by 1pm, only to be told we will be tentatively put on a flight 2pm on Saturday, 16 April.
On Saturday, 16 April, when were were back at the airport to check in (again!) there was absolutel chaos! My family and I were queing for more than 1 and a half hours hours before reaching the check-in desk! When we finally boarded the plane, the plane departed 2 hours late! During the flight, it was discovered that the entertainment system did not work. So after all, we had to endure an 11 hour flight on a supposedly repaired and checked aircraft, with no inflight entertainment. We arrived in Kuala Lumpur 2 hours late and then again had to queue for hours to get our onwards boarding passes to Sydney, only to learn that we had a 13+ hours wait till the 22:10 MH0123 flight to Sydney! Although Malaysia Airlines put us up in a hotel, the hotel was an hour's bus ride from the airport. You would have thought that after all the waiting and queing Malaysia Airlines put its passengers through, it would put the passengers up in the hotel that was right there at the airport. We finally arrived in Sydney Monday morning - 3 days later than when we originally should have arrived! This means both my wife and I had to take 2 additional days off work to recover from the jetlag, exhaustion and stress from the ordeal.
I will never fly Malaysia Airlines again, nor recommend it.
 return
My wife, two young children and I were scheduled on Malaysia Airlines flight MH0202, Cape Town to Kuala Lumpur on Thursday, 14 April at 13:40. The flight was delayed due to an...&message=&
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Share"Trip to remember"
This is my first trip out from Malaysia and I has to say it is a wise choice choosing MAS. My flight to KLIA from KIA is at 6.00am but Im arrive at KIA 45 min before the flight depart and I must say the satff is friendly and very helpfull and i manage to check in stright away eventhough Im using economy class.
The inflight food is superb and they serve Hagen Danz in the flight :-) and I had the cabin crew service up to it standard as MAS cabin crew dubbed as "The World Best Cabin Crew". Im very satisfied and definately my trip to Jakarta is a trip to remember.
Share"Great Cabin Crew"
I had to fly business class as it was an emergency flight to Penang. I was in total distress and the whole flight was fully booked except for 2 seats on business class. The ground staff was somewhat helpful and gave me information that I needed.
So all in all I had no choice but to buy the business class ticket. I manage to use the lounge for a few minutes to freshen up and had something to eat. When it was time for boarding, the cabin crew was really friendly and I was surprised by the inflight catering. This is just a 1 hour 20 minutes flight but they served a meal fit for a king!
I flew the route often on Economy class before and I would have to say that it is better than Silkair and Singapore Airlines (when it used to fly this route). I had arrogant and rude cabin crew on Silkair and Singapore Airlines and the inflight catering was alright but it was horrible compared to Malaysia Airline's inflight catering
Share"Excellent airline"
Travelled three times on Malaysian Airlines and found them to be an excellent service. One of a handful of airlines in the world with a 5 star rating from Skytrax.
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Malaysia
Belarus • Minsk
France • Paris
Poland • Warsaw
United States • Atlanta
Thailand • Bangkok
United Arab Emirates • Dubai
I agree with you. Malaysia Airlines is a 5 star airline, but I'm not sure they'll remain in the coming years due to their current financial problems. They may have to reduce their cost and downgrade their service. Not to mention that they may be bought by AirAsia! Not sure about the future of MAS.