Malaysia Airlines Reviews | Opinions of Malaysia Airlines shared by travelers



Malaysia Airlines

Malaysia Airlines logo
IATA code:MH
ICAO code:MAS
Overall Satisfaction:
3.2 out of 5
50% of people who wrote a review recommend flying with Malaysia Airlines.
66.7% of people who wrote a review think Malaysia Airlines offers a good value for money.
33.3% of people who wrote a review think Malaysia Airlines offers a excellent customer service.
Classes of service
Economy
66.7%
Business
33.3%
First
0%
Customer Service
Excellent
33.3%
Good
8.3%
Satisfactory
25%
Poor
0%
Very Poor
33.3%
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How is Malaysia Airlines ranked...?
#1
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#2
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#3
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#1
68.1 total score
9 reviews
67% Recommended
67% Value for Money
3.4/5 Customer Service
#2
64.7 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#4
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#5
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#6
48.1 total score
9 reviews
33% Recommended
56% Value for Money
2.6/5 Customer Service
#7
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
77.8 total score
3 reviews
100% Recommended
67% Value for Money
3.7/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#20
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#22
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#23
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#29
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#30
32 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#31
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#34
19.6 total score
3 reviews
0% Recommended
33% Value for Money
1.3/5 Customer Service
#35
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#38
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#39
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#40
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#46
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#47
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#48
37.6 total score
85 reviews
27% Recommended
40% Value for Money
1.9/5 Customer Service
#49
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#50
28.8 total score
8 reviews
13% Recommended
50% Value for Money
1.6/5 Customer Service
#51
22.7 total score
9 reviews
11% Recommended
11% Value for Money
1.6/5 Customer Service
#52
21.5 total score
8 reviews
13% Recommended
25% Value for Money
1.3/5 Customer Service
#53
14.1 total score
14 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service

Malaysia Airlines Reviews

"Horrible Service, Extremely Rude Steward!"

Review

The worst airlines ever! Service was extremely poor, one particular middle aged steward was extremely rude. He shouted at passengers each time request was made and the stewardess was no different! I strongly do not recommend anyone to travel with MAS unless you can tolerate rudeness and humiliation from grouchy super rude staffs. It is the first and last time would I choose to travel with MAS. Never again!!!!

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Worst Business In The Sky"

Review

The worst business class check in service I have encounted check in took 20 minutes at Sydney International Airport. 3 staff just sitting talking doing nothing. I asked for assistance to put bags on conveyor I was told no. I explained I had a damaged arm I was told my problem not there's.
Lounge was truly awful worst I have seen. Lounge staff told me that I was not able to complain as there was no one to complain to. Minimal hot food choices 3 soups or spaghetti. The spaghetti was still semi frozen with the smallest serve I have ever seen. Tiny bar with very basic choices. Very small basic buffet selection cheap dips a few deep fried frozen items & not much else. 1 waitress for whole lounge. The so called sports bar was just set up like a bistro with TV's & no food except fruit. No TV to inform you of flight had to keep asking staff.
Stewards on flight fantastic. Food very average. I asked for a different wine none available I asked for a Baileys they had run out. Slide bed was truly awful I had no sleep at all so uncomfortable.
I was hoping for a bit of rest at Kuala Lumpur Subang International Airport. The business class lounge was larger that Sydney but truly awful after 4 attempts I gave up getting a cup of coffee the girl was to busy texting on her phone & talking. I asked for a pot of tea what is that the girl asked. Hot food choices, chicken sausages, baked beans, grilled tomato or fried noodles. I asked for eggs none available I was told. Toast yes but no butter.
I arrived at lounge at 5.30am staff were all just sitting around talking & texting on mobile phones. 1 was even laying on the floor. shower was truly filthy. No attempt to clean. Provisions non existent.
Staff did not care at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Worst business class experience"

Review

We flew Paris to Perth return. We took four flights business class with Malaysia Airlines and EVERYTHING was of such a poor standard. Worse than economy. There were no food choices available, no choice of wines from the wine list were available, the transit lounges were small and dated, the hosts were rude. On one flight I didn't even get offered my meal because I was busy looking after my children. It was a 12 hour flight & I did not eat a thing & the staff did not offer to help with my kids at all. On another flight I did get my meal & it was salad for entree, salad for main course & fruit salad for desert. Worse than economy!

I fly a lot & would recommend any other airline over Malaysia Airlines...even the low cost carriers. I will never gly MAS again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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Tue, 02/26/2013 09:23 AM
1 year ago

I am a frequent traveler. by reading your complaining review I believe that you are blaming the airline for your notorious kids and your own graded taste.
Do not blame the airline for you self created discomfort.
one more thing if your fly a lot then you should correct your spelling at first. it is FLY not GLY.
My recommendation for you to use bus or boat not the plane, cause is your type of character will never be satisfied.
Thanks

"Very very old plane and quite expensive"

Review

From Sydney to kl there are not a lot of direct
Flight options. Air Asia or Malaysian air.

The ticket was relatively expensive (about 1400€ return)

Checkin went smooth, staff was firefly and web checkin proved to be a good investment as there was no line at all.
The and was a really old 747, my seat was broken and did not quite go back. Entertainment had to be rebooted 4 times an was still not working so seats needed to be changed. Staff was ok friendly and the food was acceptable. Overall for this price not good value for money, air Asia is about half the price with similar service

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Below usual standards"

Review

I have flown Malaysian Airlines a number of times but did not enjoy this trip.
The plane was clean however had a lot of things not working mainly the entertainment systems,and the toilets where not pleasant by the end of the trip.
The staff although friendly where not attentive and seemed to ignore calls for assistance. Once something was requested it was often not supplied.
We did not receive our requested window seat and where instead in the middle of the plane. The flight was completely full and you could tell!
The meals where good,but it was difficult to get a drink on this flight.
The entertainment system once it was working didhave a good selection of TV and movies.
Although I would recommend Malaysian Airlines it would be on the basis of my previous trips definately not this one.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Great short flight"

Review

Lovely staff,smooth check in process. Even though our flights was only an hour long we received a lovely small meal. No inflight entertainment though.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Not my airline of choice"

Review

My main disappointment with this airline is that I've read how good they are but my experience was different . We flew from Cape Town on an old 747 overnight. The so called lay flat bed was at a 45 degree angle that one slid down constantly not very helpful for sleeping. I thought the meals were less than ordinary and not up to my expectations. However value for money paid - you get what you pay for. The flight from KL to Melbourne was in a better craft 733 but the seats were like bricks and one still slid down the seat in the incline position even though the footrest was extended. The meals on this flight were again less than ordinary only a brunch was served on a nine hour flight with snack two hours from Melbourne.
In hindsight I'd not fly MAS again but had no alternative on this trip. I travel frequently and think there are better services out of Melbourne

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Business Class
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"5Star airline"

Review

i am a regular flyer with MAS and have always had 5 star service from both the ground staff and cabin staff. The ground staff at SYD airport are always friendly and always very helpful as i travel with young kids that can b a handful at times.
I always receive extra assistance without even having to ask and my kids are kept entertained by the check in agent as well as acknowledged! I have flown Singapore Airlines a few times and cannot compare the two! The agents at SIN look at my kids and roll their eyes as though they are extra work for them to check in. MAS staff always show a great deal of friendliness. Cabin staff are also very helpful and assist us with all our needs.
I have been on a flight that was delayed leaving SYD late last year and the experience was pleasant as staff were doing everything they could to keep us updated. although information wasnt always pesent, it was obvious that ground staff was passing on any info they knew as soon as they knew it. For the "Guest" above that complained about the delay from CPT-KUL-SYD, if you were at all educated in aviation you would know that aircraft engineers do not stand at the gate and relay info to ground staff on the hr every hr. they are busy fixing the problem for YOUR safety! And as for hotels, at short notice there isnt always the first choice of hotel available for 300+ passengers thats near the airport. Stop being selfish.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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Mon, 08/29/2011 03:50 PM
3 years ago

I agree with you. Malaysia Airlines is a 5 star airline, but I'm not sure they'll remain in the coming years due to their current financial problems. They may have to reduce their cost and downgrade their service. Not to mention that they may be bought by AirAsia! Not sure about the future of MAS.

"Delayed flight - very poor customer service"

Review

SYD-CPT (via KUL) return

My wife, two young children and I were scheduled on Malaysia Airlines flight MH0202, Cape Town to Kuala Lumpur on Thursday, 14 April at 13:40. The flight was delayed due to an electrical fault.From the beginning the Malaysia Airlines customer service was atrocious! Information was sporadic. Malaysia Airlines representatives were non-existent.
On the 14th, we were kept on a hot, uncomfortable plane whilst engineers were trying to identify and fix the problem. When we were finally told to disembark and wait at the gate, there was no information being relayed for hours to the passengers.
We were given a paltry ZAR60 per passenger to buy refreshments from the one and only cafe in the departure lounge. Then we had to queue for more than 2 hours to get some refreshments. When we finally got to the start of the queue, there was no food and drinks left! We eventually we got put up in a hotel. A conference room (Duncan room) was supposedly set up where passengers could be updated by the the Malaysia Airlines representative. However, the representative was nowhere to be seen. Instead we were met by two employees from the handling company that knew no more than what the passengers did. Despite the Malaysia Airlines representive being at the hotel, it was nearly impossible to get hold of him as he was spending most of his time away from the passengers and on his phone. Only after a passenger uproar did we finally get an update by 1pm, only to be told we will be tentatively put on a flight 2pm on Saturday, 16 April.
On Saturday, 16 April, when were were back at the airport to check in (again!) there was absolutel chaos! My family and I were queing for more than 1 and a half hours hours before reaching the check-in desk! When we finally boarded the plane, the plane departed 2 hours late! During the flight, it was discovered that the entertainment system did not work. So after all, we had to endure an 11 hour flight on a supposedly repaired and checked aircraft, with no inflight entertainment. We arrived in Kuala Lumpur 2 hours late and then again had to queue for hours to get our onwards boarding passes to Sydney, only to learn that we had a 13+ hours wait till the 22:10 MH0123 flight to Sydney! Although Malaysia Airlines put us up in a hotel, the hotel was an hour's bus ride from the airport. You would have thought that after all the waiting and queing Malaysia Airlines put its passengers through, it would put the passengers up in the hotel that was right there at the airport. We finally arrived in Sydney Monday morning - 3 days later than when we originally should have arrived! This means both my wife and I had to take 2 additional days off work to recover from the jetlag, exhaustion and stress from the ordeal.
I will never fly Malaysia Airlines again, nor recommend it.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Trip to remember"

Review

This is my first trip out from Malaysia and I has to say it is a wise choice choosing MAS. My flight to KLIA from KIA is at 6.00am but Im arrive at KIA 45 min before the flight depart and I must say the satff is friendly and very helpfull and i manage to check in stright away eventhough Im using economy class.

The inflight food is superb and they serve Hagen Danz in the flight :-) and I had the cabin crew service up to it standard as MAS cabin crew dubbed as "The World Best Cabin Crew". Im very satisfied and definately my trip to Jakarta is a trip to remember.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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