Madrid - Vienna Flight Reviews

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Air Berlin
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Madrid-Vienna route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Wed, 06/29/2016 12:37 PM
From Barajas Airport (Madrid) to Vienna International Airport (Vienna)
1 out of 5
Very bad experience
Customer service for this airline is just unbearable. They damage your belongings. They don't care about it. They lose your data and ask a few times to send them again. After 5 months of fight to get a refund, they finally accept to give me 20 euros when they damaged a whole suitcase! This is a bad joke. They are non professional and careless and they make you waste your time. I will never fly with this company again.
Recommended: No
Value for money: No
Customer Service: Very Poor