Lufthansa Reviews | Opinions of Lufthansa shared by travelers



Lufthansa

Lufthansa logo
IATA code:LH
ICAO code:DLH
Alliance: Star Alliance
Overall Satisfaction:
2.2 out of 5
32% of people who wrote a review recommend flying with Lufthansa.
40% of people who wrote a review think Lufthansa offers a good value for money.
48% of people who wrote a review think Lufthansa offers a very poor customer service.
Classes of service
Economy
80%
Business
20%
First
0%
Customer Service
Excellent
20%
Good
8%
Satisfactory
4%
Poor
20%
Very Poor
48%
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How is Lufthansa ranked...?
#1
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#2
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#3
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#4
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#5
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
27.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#68
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#69
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#70
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#71
34.5 total score
36 reviews
22% Recommended
39% Value for Money
1.8/5 Customer Service
#72
29.8 total score
11 reviews
18% Recommended
27% Value for Money
1.6/5 Customer Service
#73
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#74
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#75
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#76
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#77
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#78
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#79
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#20
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#21
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#22
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#23
29.8 total score
11 reviews
18% Recommended
27% Value for Money
1.6/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Lufthansa Reviews

"Best Airline"

Review

I flew from Italy via Munich to Los Angeles with my 10 month old daughter in jan... I had a little handy baby stroller which I was supposed to collect from the aeroplane's door in Munich but somehow I left for the bus which took me to the airport and I didn't get my stroller. At Munich airport I had a transit for 3 hours and I was freaking out how I will carry my little baby and a hand carry of 6 kilos or so for 3 hours, then I went to the customer service desk and they told me to go to the kids centre area which was just 2 mins walk on the same floor. So I went there and from there I received the customer care beyond my expectation. I had blocked ears from my 2 hour flight from Italy to Munich which gave me a bad headache so the lady there in the kids play centre offered me the best help she could, immediately she gave me another Lufthansa handy stroller, she gave me baby diapers, disposable milk bottles, wipes, blanket etc... We put the baby in the kids area where my daughter stretched and played for two hours and I used the bath etc... The polite generous lady who was the was extrememly nice, she offered me pain relief medicine for my headache, coffee, water etc... She realized I was to feeling well so she even got up from her desk and was.making milk bottles for my baby...i mean that was just so nice of her. Then she called 2 of her colleagues from Lufthansa to take me to the connecting flight gate in the electronic little car... I just could not thank that lady enough for her courteousness. She was a truly wonderful woman. Then the other 2 ladies took me to the connecting gate in the electronic car which was very far, I think it would have taken me half hour to walk there by feet. One of them was even carrying my baby and came till the inside of the plane to leave me and then she gave the baby to me. I was truly amazed at their amazing service. Even when we flew for Los Angeles, the crew members were more than nice. They helped me with the baby, gave me lots of baby food bottles, gave baby toys and heated up the baby water every single time. They were very responsive to all my needs.

This was the first time I travelled Lufthansa in my life and I had a truly wonderful experience despite my 20 hour travel with the baby,blocked ears and headache. I have travelled a lot in my life with other airlines but this was the best airline I have ever taken... I came home and told my husband I am never taking any other airline except for Lufthansa and I truly mean it...

Lufthansa, you guys rock and I am always travelling by your airline from now onwards... and definitely recommending your airline to everyone!!! You are the best Airline ever!!!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Luftansa the worst airline"

Review

I travelled from Germany(Frankfurt) to India in 2011 October. I can't imagine an international flight does not have any TV screens on each seat. It looks like you are travelling in 80's video coach and and forced to watch at the movie selected by the crew. Moreover they didn't have any option for veg and non-veg. We were told that they only provide veg food. But the when few person told them that they want only non-veg food then they were provided the non-veg food.
Above this I was still hungry, thus I asked for more food and the crew was discussing among themselves that they do have some extra food but they are saving it for themselves.
While my way back from India to Germany, I asked the crew member that I would like to have Brandy with hot water(as I was not well and want to take it as medicine) and not to be surprise any more that he refused and said that they don't have any brandy, and to add on this when the person sitting next to me asked for cognac, he get a glass of cognac for him.
I wont recommend anyone to fly by Luftansa.
Better pay 50-100 pounds extra for a long journey than to be empty stomach and getting bored for the entire journey.

Regards,
Amit Nautiyal,
amy.eks@gmail.com

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"EXCELLENT AIRLINE TO FLY WITH"

Review

excellent customer service and disposition with connecting flight

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"nice flying experience"

Review

Flew to Beijing with Lufthansa on the awesome A380 plane on the FRA-PEK leg. Cabin extremely quiet. Planes were clean and Lufhtansa flight attendants were very attentive, efficient and pleasant. Seats were comfortable and meals not too bad... Overall a nice flying experience

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Good overall experience. "

Review

Check-in at the airport was efficient and we boarded and took off on time. A340 aircraft was clean and comfortable. Quiet flight. Excellent service onboard with friendly staff. Seats were comfortable for sitting but it was more difficult to sleep; it's the economy class's syndrom! ;)
Good overall experience.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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