Lufthansa Reviews | Opinions of Lufthansa shared by travelers



Lufthansa

Lufthansa logo
IATA code:LH
ICAO code:DLH
Alliance: Star Alliance
Overall Satisfaction:
2.2 out of 5
32% of people who wrote a review recommend flying with Lufthansa.
40% of people who wrote a review think Lufthansa offers a good value for money.
48% of people who wrote a review think Lufthansa offers a very poor customer service.
Classes of service
Economy
80%
Business
20%
First
0%
Customer Service
Excellent
20%
Good
8%
Satisfactory
4%
Poor
20%
Very Poor
48%
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How is Lufthansa ranked...?
#1
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#2
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#3
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#4
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#5
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#23
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Lufthansa Reviews

"the worst airline for business class"

Review

Worst ever. Dated, very uncomfortable seats, arrogant non caring employees. I have been much better treated in economy on other carriers. Don't waste your money.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Get what you pay for, good, comfortable but no bells & whistles"

Review

We have taken Lufthansa several times from New York to India, into Bombay (Mumbai -- Don't you wish the Indians would stop changing the names of almost everyplace?) and out of New Delhi and the service is always good and a reasonable price for what you get. Now that they have flat 180 degree seats the experience is much improved. Although the fares have risen for business class this year (2013-14) you can count on receiving real business class service AND at least for us, they have never lost any our bags, which Air France did regularly! Also Frankfurt airport is really a fun stop -- full of great shops and interesting food. So the time you spend there isn't boring. The Germans know how to take care of their passengers in an efficient and careful way. We have never had a complaint about Lufthansa and are not disappointed by their business class service.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Business Class
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"Lufthansa Sucks!"

Review

Lufthansa cancelled our original flight from Barcelona to Atlanta. When they re-booked our flight, not only is it 4 hours longer with an additional stop but they would not honor our business class seats even though they had availability. Do not ever fly this airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Bad attitude "

Review

I had a bad experience with a long travel with the airline. Just when I have a seat and I slept for a few minutes and miss out the drink offer and then I request for three cups of water. The male stewardess shout at me that there will be a second round and even order me to drop the wet towels to his collection first. After almost one hour I did not get any drink and another lady offer me drinks right after I made the request. Also at one time I return one set of breakfast to that stewardess, he seized it with force. It was quite an unpleasant experience and I was not that this airline after this.M

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"DO NOT USE!"

Review

I found my flight with Lufthansa horrible! Firstly we had 3 adults with 3 children under 12 months. We arrived at the airport at 3am ready for our 6:30am flight. We were the 2nd people there waiting to check in only to find they didn't open the desks until 5am!!!! By this time about 150 people were queuing at the desk. The Lufthansa staff then walked in and told everyone to self check in at some machines! This was chaotic bearing in mind we had 3 screaming babies! And then we couldn't check in ourselves so after queuing for hours we had to queue again so someone at the desk could check us in!! Then the man behind the desk made us feel very uncomfortable about checking in! After checking in we then got on our 10 hour flight. Having booked the bassinettes we was looking forward to putting the babies down. Then after take off a lady approached me saying there was only 2 bassinettes available, I said this would be fine however she returned appologetic saying she had given all our bassinettes to other passengers by mistake an now couldn't take them back. Therefore we had a 10 hour flight with 3 babies between 3 of us and no cots. We couldn't eat, drink or sleep!! Absolute nightmare! Not one of your team offered help or support with anything! In fact, one of your team approached me as my son was crying and said I couldn't put him on the floor for 2 mins as he was throwing himself around! We had 2 strangers sat in between us which was a nightmare as you can imagine with 3 tired babies with no cot. There was no food for our babies (9 month old twins and 16 month old) and when we asked for some they said they had none spare :-/ so now our kids weren't only tired but also starving! I asked them to warm bottles up and was made to feel uncomfortable about it! Absolutely ridiculous! Your staff was also speaking in german to eachother right next to us which made me feel uneasy! Our flight home was much better with Lufthansa with much better service! But my flight there was horrendous so I will not risk flying with these again!! We flew 27 hours to Australia with my 13 week old son and it was fantastic! I was very disappointed with your service!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Awesome experience"

Review

After a previous bad experience with a SWISS I was a little worried about a trip with Lufthansa, but everything was different. After also perfect route from BUD to PEK via MUC with the A340-600 with great sevice and nice staff I was looking forward to the return flight with the A380-800 and was also why... The aircraft new and comfortable with enough space to sit and relax with a pretty decent offer entertainment system. Food tasty and sufficient. Metal cutlery added an even better feeling of eating. The highlight of my trip was incredibly nice and helpful staff who made my trip by plane from one of my greatest experiences in the aircraft at all. I want to thank to Martina Lissak and E. Alexandrova as well as all the staff in my section of the aircraft and tolerant passengers seated around a really pleasant flight. I really ENJOYED it! Thanks again.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"A380 - Never Again"

Review

FRA to SFO - The most uncomfortable plane. The seat bottoms are too thin. The seat backs recline too far. Lufthansa flight attend. had to ask each traveler to push their seat back up everytime there was a meal served. If you sit by the window and you need to go to the toilet, you need to ask the center and aisle seat person to exit PLUS the center and aisle person in the row in front to put their seat up. 4 people need to move to get out.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Not satisfied with Lufthansa"

Review

I have given my review based on my flight on Lufthansa from LAX to FRA.

Issues I had:

1) No personal entertainment system. Only overhead TV's showing crappy cartoons and sad movies.
2) Baggage policy from USA allows one 23 kilo bag?? Got charged $70 for second bag. Total rip off.
3) Very tight seats. In fact I threw away my newspaper as it was reducing my legroom.

Flight from FRA to TLL was OK

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"NIGHTMARE for customer 'service'"

Review

My husband and I have had such a terrible experience with Lufthansa that I requested them to please permanently delete our miles. We will not be needing them in this lifetime since the ground service staff at the Bangalore airport said that they had done us a big favor by "helping us out" and that we could choose whether we wanted to fly Lufthansa or not. You decide whether they helped us out or not...
We flew to India to get married last month (DTW-CHI-FRA-BLR). On our flight out, part of our ticket was accidentally deleted at the detroit airport check-in counter (we were told due to a ticketing problem arising from the merger between Lufthansa and United). The customer service rep at the Chicago airport made an extra effort to ensure that our tickets would be re-instated before we reached Frankfurt but it took an hour of standing around at the counter there.On our way back, my husband was not only made to stand at the check-in counter until 30min before his flight but was HARASSED for over an hour. All because we packed a second small bag after checking your online information for baggage rules (our tickets were booked in March 2012) AND then calling the Lufthansa US office to confirm that we were allowed 2 checked-in bags. ALL THE INFORMATION FROM THEIR WEBSITE AND THE PHONECALL (which they should be able to find on record) confirmed that 2 bags would be checked in complimentarily. At the check-in counter, AFTER checking in both bags, their staff demanded that one of the bags be paid for. After over an hour of making my husband wait at the counter and move things from his personal item bag to his carry-on, etc., they finally gave him a second complimentary bag checked in and made him pay for a carry on. The whole situation was so stressful because they had thrown his bags on the conveyor and couldn’t retrieve them even though they wanted to, at the same time, they wouldn’t let him proceed to security. All through this, they were SO RUDE. If they had an iota of customer service sense, they might have checked the baggage allowance rules online for the tickets that we had booked.
In the end, if the airline staff itself is stressing out the customer, obviously they have no interest in making their customers comfortable, let alone happy!So no more Lufthansa for us or our family members. It was way too traumatic!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Do not fly them in Business class"

Review

On this trip I not only flew Lufthansa in business class but Royal Jordanian and El Al. Lufthansa in nearly all points was far below these other airlines. Lufthansa food selection and quality as well as quantity was lacking and was far below these other airlines. There purser was rude and unkind. More worried about getting to the next passenger and keeping it on time for her service schedule than helping passengers.

They also severely limited the number of meals of each choice assuring that many passengers would not have their food choice. Their simple reply was we say that on the menu card.

I seat was only ok, but I understand that they are now thankfully changing their seats over the next few years.

If you have another choice that would work with your

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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