Los Angeles - San Francisco Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Los Angeles-San Francisco route
Delta Air Lines
Delta Air Lines
Delta Air Lines
Global
Virgin America
Virgin America
Virgin America
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Los Angeles
San Francisco
Delta Air Lines
Global
51.9 total score
27 reviews
52% Recommended
48% Value for Money
2.7/5 Customer Service
Los Angeles-San Francisco route
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
United Airlines
Global
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
Los Angeles-San Francisco route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Virgin America
Global
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
Los Angeles-San Francisco route
54 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
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Fri, 11/16/2012 02:38 PM
SFO » LAX » SYD
From San Francisco International Airport (San Francisco) to Kingsford Smith Airport (Sydney) via Los Angeles International Airport (Los Angeles)
4 out of 5
good flight
was booked on united but they canceled flight and put me on delta for my return trip back to SYD, the plane a lot nicer then the untied 747 enjoyed nice sleep friendly staff plane was on time and clean good end to Vegas holiday prefer delta over untied slightly only for newer planes
Recommended: Yes
Value for money: Yes
Customer Service: Good
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Tue, 05/29/2012 02:29 PM
ORD » SFO » LAX
From O'Hare International Airport (Chicago) to Los Angeles International Airport (Los Angeles) via San Francisco International Airport (San Francisco)
1 out of 5
Flashy planes dont make up for poor customer service
Horrible Horrible customer service, I have never had so many problems with an airline or been treated so poorly by their staff. They pretty much broke and lost everything I brought with me and would only give me credits in their travel bank which is completly unsatisfactory because it didnt help me replace the items I needed. When I went to use these credits only a third of them were there. I was accused of lying by the supervisor I was also told that I was wasting their time! If you fly with them and have a problem dont even waste your time and energy because it will only end in frustration. The planes may have all the bells and whistles but those dont make up for their poor poor customer service
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 05/23/2011 12:42 PM
SFO » LAX » IAH
From San Francisco International Airport (San Francisco) to George Bush Intercontinental Airport (Houston) via Los Angeles International Airport (Los Angeles)
1 out of 5
United Airlines the Scarp Iron Standard of the Airline Industry
Continental Airlines - The Former Gold Standard of the Airline Industry The New United Airlines/Continental Airlines – The Scrap Iron Standard Unfortunately my fear of disappointment turned into reality. The United/Continental merger, for me personally, has been for the worse. Continental was my airline of choice because of ALL of the following: price, customer service, personal attention, new equipment, and timely flights. Unfortunately, this vacation was the first since the merger and will most likely be my last with Continental/United as my airline of choice. To start my vacation I purchased my roundtrip Houston to San Francisco tickets via Continental online. This was the same familiar and convenient process I had utilized for years but that is where the convenience ended and the customer disservice began. I had both Continental tickets and flight numbers issued for both my wife and I. Upon arrival at IAH airport we proceeded to check our bags only to be informed that we needed to cross the terminal and use the poorly staffed United check in counter, oh well we just have to stand in line again, this will not hamper my great planned anniversary vacation. We got checked in, baggage checked and off we went to San Francisco. That wasn't too bad. Vacation was great until I realized it was nearing time for our return flight and my anxiety of dealing with the mid-merger Continental/United began. The true debacle was only about to begin. San Francisco airport greeted us with a sea of disorganization. We thought we knew what to do and quickly got in the enormous, completely disorganized check-in line at the United counter. This line made several wraps before ever entering the stanchions, I am so glad we arrived in excess of the recommended two hours in advance. When the line actually entered the stanchions a United customer service representative was attempting to give direction to the disorganized sea of people. She looked at our documents, which were those received from continental.com when I originally booked the flight, and she instructed us, as if we were ignorant, to the Continental kiosks. I quickly informed her that we had tried that in Houston and that we had to use the United check-in process. She quickly informed me that she knew what she was talking about as this was her job. Off we went to yet another lengthy, but more semi-organized line. After our 20 minute wait we were greeted by a Continental service representative who reviewed our documents only to inform us, what we already knew, that we needed to go to the United check-in desk. Wow, was I dumbfounded of the ineptness of the airport staff. I went on to explain that we just left United sea of disorganization and that we purchased our tickets from Continental.com, we had a Continental confirmation number as well as continental flight numbers. Her response was quick and abrupt that "if you don't want to miss your flight you better go get in the United line." Off we went back to the huge, disorganized line of United. This time we actually reached a kiosk, although unmanned due to inadequate staffing, we entered our United confirmation#, XXXXXX, only to have the screen tell us we needed a representative. Well this couldn't or shouldn't be too bad right? Wrong. When I did finally get the attention of someone from the inadequately staffed counter I was tended to by someone who was obviously incompetent, as she quickly told us that we needed to go stand in yet another line labeled as "additional service". How could this be that she could not check our bags and issue us a boarding pass? Just wait it gets far worse. We stand in yet another, albeit shorter but slower moving line, and we were finally assisted. During the baggage check-in process I inquired to the representative as to whether I should check my wine purchase separately, as it was in its own packaging as provided for shipping by the winery. She informed me that while I could do that but if I did it would be an additional $100 extra bag charge. She suggested that I just pack the two bottles into one of my existing bags to save the extra charges. That sounded good to me, that is up until I placed my baggage on the scales, one bag was 61.5 lbs and one was 54 lbs. She said that I would be charged $100 per overweight bag for a total of $200. In all her intelligence she offered yet another option, I was all ears. She suggested to take the +/- 4 lbs from the lighter bag and place it in the heavier bag. This way I would just have to pay one heavy bag fee of $100. Sounded good to me even though the mathematics didn't work in my head as no matter how I stacked it my wife and I were traveling with 115.5 lbs of luggage. Moving forward, I began to rearrange my luggage as instructed when another customer service representative observed me relocating my carefully packaged wine from one suitcase to the other (as instructed by my current United customer service rep). This was an immediate issue as he began to tell me that I could not pack wine, or any other alcohol, in my suitcase. I reiterated what my current customer service rep had stated but he was having no interest in listening and rebutted with a resounding no. I then asked about my winery supplied shipping container as was again met with a no. I asked to speak with a supervisor as I was being presented with two distinctly differing opinions. He quickly replied with "I am a customer service director". I would have expected someone with better manners as well as personal grooming to have been in a supervisory position but he proudly flashed his official name tag with his position. Needless to say our plane was now within 30 minutes of departing and we had yet to wade through the quagmire of security. I asked for a more senior supervisor. She arrived and was very professional and stated that I could not ship the wine in my checked luggage that it would have to be in a separate box with either bubble wrap or styrofoam, this was in conflict with what supervisor #1 stated as he said only special wine bottle styrofoam containers would be allowed. When I inquired about where to obtain the "allowable" supplies I was informed that the only place in the entire airport was in a completely different terminal, the international terminal. Mind you my scheduled flight is now departing in 25 minutes. I sent my wife to begin the security process as I made a marathon attempt to salvage both my $250 wine and my departure time. As I ran up two flights of stair, caught an air tram from one terminal to another, sprinted through the terminal, down more stairs, waited in line at the shipping retailer, sprinted back up the stairs to the air tram, and finally back down two flights of stairs I couldn't help but realize that my wonderful anniversary vacation was quickly turning into an absolute nightmare, all courtesy of Continental/united. I waded through the mass of other annoyed customers back to the senior customer service supervisor with my "officially packaged" wine to have it checked. Time to departure is now under 15 minutes, I am separated from my beloved wife, and I have not been through the security screening process. I could have been a commercial as I pleaded my case to the TSA officer who finally pushed me into the line with disabled persons, newborns and other assistance needy people. I breathed a sigh of relief as I deposited my shoes and assorted belongings into the tray for screening. I looked in a complete panic at my watch, t minus 11 minutes and I was chosen for a pat down. Finally through everything and my gate, number 90, is all the way at the end of the terminal, glad I wore my running shoes. I sprinted full out from security to the boarding gate with 5 minutes to spare, great now where is my wife. The wonderful intelligent airport staff looked at her connecting flight boarding pass in lieu of her San Francisco departing information and sent her to the wrong gate at the complete opposite end of the terminal. I had yet to awaken from my Continental/united inflicted nightmare. Needless to say we were the LAST two passengers on board but heck we made it, albeit dripping with sweat and completely out of breath. I could go on about how with the many choices for air transportation I have religiously chosen Continental for the new equipment, nice amenities, competitive pricing and good customer service but wait this new Continental/united must have advantages for the consumer right? No in short. No meal on an over 3 hour flight, unless you want to buy something, no peanuts, no pretzels, nothing but a drink, unless you want to pay extra. Extra for more than one checked bag, really $100? Extra for an overweight bag, really $100. Well at least the frequent flyer program will remain somewhat similar, right? No, beginning in either June or July of this year my mileage will be reduce in value by nearly 50%, that's right, now flights will be procured at similar mileages but they will be for each way in lieu of round trips. Guess what, now exit row seating is considered an upgrade for only a mere $39. I get to assist the airline in a time of emergency and I have to pay to help save other passengers and myself. What’s next an extra charge if you want your flight equipped with evacuations slides/rafts? Or what about and extra $30 if you want an available life preserver or oxygen mask? Well the in flight staff would still be professional Continental standards, right? No, one steward looked as if his attire was pulled straight from the clothes dryer and he was going for the rough macho 3 day unshaven look. What happened to the Continental Airlines I had grown to appreciate? I have yet to find ONE consumer advantage to the Continental/United merger. With choices in modes of transportation I will not just look at air options. When air transportation is chosen you can be darn sure that I will review every viable option to Continental/United. The smaller airlines may not be as competitive in price but maybe they are far better at customer service without "extraing" everything. In closing, I must say that I am of the opinion that the "new" Continental/United is now grouped with the other worst airline in the industry, Delta. Hope you enjoy your failures as you are not a fraction of the airline you once were.
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 01/19/2011 08:11 PM
SFO » LAX » DFW
From San Francisco International Airport (San Francisco) to Dallas Ft. Worth International Airport (Dallas) via Los Angeles International Airport (Los Angeles)
5 out of 5
Awesome deal!
First off I booked the flight from SFO to DFW for 105 bucks. With the 25 dollar fee for my bag that came out to $130. That's a pretty good deal in my opinion. The ride was comfortable. The wifi was a nice bonus, as were the electrical and usb outlets. The coolest thing by far tho was the map on the headrest in front of you that tracked your flight. I would definitely use this airline again.
Recommended: Yes
Value for money: Yes
Customer Service: Good