Los Angeles - Reno Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Los Angeles-Reno route
Southwest Airlines
Southwest Airlines
Southwest Airlines
Global
Southwest Airlines
Southwest Airlines
Southwest Airlines
Spread the word...
Los Angeles
Reno
Allegiant Air
Global
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
Los Angeles-Reno route
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
Southwest Airlines
Global
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
Los Angeles-Reno route
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
Advertisement
Wed, 07/13/2016 06:37 AM
LAX » RNO
From Los Angeles International Airport (Los Angeles) to Reno-Tahoe International Airport (Reno)
1 out of 5
Customer service is an unacceptable disgrace.
After waiting an hour and 2 minutes to speak with a human (call back was not an option) The lady whom I spoke with begun by telling me how there was a possibility of helping possibly refunding part of my cost, then followed to tell me how it actually is not possible. Trying to give her options of what to do, changing dates, adding insurance plan or complete cancelation she said, "my hands are tied and theres nothing I can do." Not happy with this response I asked to speak with a manager/ supervisor. I was told there is no such thing and that she will make a note and have someone contact me in at least 5-7 business days, which is where the real problem came. This is completely unreasonable, because if a flight leaves in 5 days I can not speak to a representative until after my initial flight, then I was lied to and said it is less than 7 days from my return flight (on Tuesday the 12th I was told that they cannot do anything about my return flight the 21 because it is not within 7 business days.) There is no reasoning of will from the company to help you resolve your problems. This is a corporation that is only in it to get something out of their customer and once they have what they want, should anything happen regardless if they deliver their service to you or not they are not willing to help you in any form.
Recommended: No
Value for money: Yes
Customer Service: Very Poor
Advertisement
Thu, 01/30/2014 07:20 AM
LAX » RNO
From Los Angeles International Airport (Los Angeles) to Reno-Tahoe International Airport (Reno)
4 out of 5
Great Airline
This is the second time I have flown with Southwest on a USA domestic flight, both times I have had a very positive experience, the cabin staff are great, the planes are clean and the drinks and snacks are free. Its easy to see why Southwest is rated best USA domestic airline. I will always fly with them internally in the USA.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Thu, 02/23/2012 01:07 AM
LAX » LAS » RNO
From Los Angeles International Airport (Los Angeles) to Reno-Tahoe International Airport (Reno) via McCarran International Airport (Las Vegas)
4 out of 5
First time on Southwest
This was our first ever flight with Southwest, we flew from LAX to Reno via Las Vegas. The flight was trouble free and the cabin staff were very friendly, I liked that the flightdeck crew kept us updated and let us know what was happening,when we were held on the taxiway in LAX due to our slot into Vegas. I was so impressed that I joined their frequent flyer program and will certainly use then in future to fly internally the next time I am in the USA, they sure knock spots of Virgin Blue in Australia. Thanks Southwest, Dave (Sydney, Australia)
Recommended: Yes
Value for money: Yes
Customer Service: Satisfactory