Los Angeles - Mexico City Flight Reviews

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Los Angeles
Mexico City
Aeromexico
Global
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
Los Angeles-Mexico City route
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
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Thu, 10/03/2013 04:42 PM
LAX » MEX
From Los Angeles International Airport (Los Angeles) to Juarez International Airport (Mexico City)
1 out of 5
Aeromexico was a big dissapoitment
For me Aeromexico was ssuch a incredible dissapointment, I used to have a lot of respect for the airline and always recommended it to my friends!!!!! First I had to make a change on my return flight from Mexico City to Los Angeles and when I called to ask how much it would be to change it I was completely shocked by what I was told: I understood that the penalty fee would be $200 dls but what was completely absurd was that I would have to pay an additional $190 dls. to get the ticket back to Los Angeles, a total of $390 dls. That was way over what I had paid for the round trip ticket!!! I called United where they were so helpful and friendly and bought a return flight for less than $180 dls. Then, on the flight from Los Angeles to Mexico City one of the flight attendants had a very bad cold and coughed nonstop thru the entire flight. Since we were sitting on the very last row we had to listen to her constatly coughing and after over 3 hours it was very annoying!!! What was worse is that she passed it on to us and we got badly sick on what was supoosed to be a great vacation! We had to cancel several outings because we were very ill. What was supposed to be a great vacation turned out to be a nightmare!!!! The airline should never allow sick employees to be aboard a flight. Thanks so much Aeromexico for ruining our trip!!!!
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sat, 01/12/2013 04:21 AM
SCL » MEX » LAX
From Arturo Merino Benitez Airport (Santiago) to Los Angeles International Airport (Los Angeles) via Juarez International Airport (Mexico City)
1 out of 5
I Hate Aeromexico
I wish I could give Aeromexico 0 stars! I will never fly them again, nor will I ever fly through Mexico City. We had a 2.5hr layover in Mexico City. Since we had to cross from Terminal 1 to 2, we had to go through immigration (took 45min), baggage retrieval and customs (took 1hr), security, air train, security again, and running at top speed between those, all the while getting pointed in the wrong direction by airport personnel. Needless to say, we missed our connection. Trying to get rebooked on another flight was an absolute nightmare. Because our flight was booked on LAN but we flew Aeromexico, both airlines kept telling us it was the other one's problem. It took us 5 hours before someone from LAN finally helped us get booked on another flight. The worst part about Aeromexico is their terrible customer service. We had one check-in agent telling us she could rebook us if she could confirm that our incoming flight was late (which it was), but the flight arrival times were not posted and repeated calls to the operations folks kept giving the response "call back in 10 or 20 min". So after being strung along like that for 2hrs, she said her shift was over, and to talk to her supervisor. This guy Jorge was a piece of work - he was looped into our problem the whole time, but the 3 times we approached him, he acted like he'd never seen us before! It was frankly the worst customer service I've ever seen. He kept telling us we were going to have to pay because it was not Aeromexico's fault we missed our flight. My husband was trying with some other agents and they called security on him for continuing to pester them! And to top it off, the food they served on their flight was contaminated and gave us stomach problems. So NEVER NEVER NEVER fly Aeromexico. Please!
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 01/25/2012 12:34 AM
LAX » MEX » CUN
From Los Angeles International Airport (Los Angeles) to Cancun Airport (Cancun) via Juarez International Airport (Mexico City)
1 out of 5
WORST AIRLINE EVER!!
Over 2 months ago I flew with aeromexico and upon my arrival in cancun I noticed that my luggage was broken into and that many of my personal items were stolen out of my luggage. AEROMEXICO HAS THE WORST CUSTOMER SERVICE EVER!! Don't even bother trying to call them to get a refund, don't bother emailing either because they will never email you back. This is what I have been going through for the past 2 months. I finally thought it was over when 2 weeks ago I finally spoke with somebody in the claims department who would be processing my refund. He took down my information and my credit card information and said that I would be receiving a confirmation email that day about the transaction; I never received an email. A week later I call and was told that I would have to give the claims department another week before I received my confirmation email. Today I call and customer service has no idea what I am talking about, my file/case # still says that my case is still under review. Completely ridiculous, unacceptable and much more that is too inappropriate to type out. Do they care? NO!!! I have to call back next week to get a status on my claim.
Recommended: No
Value for money: No
Customer Service: Very Poor