Los Angeles - Frankfurt Flight Reviews

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Los Angeles
Frankfurt
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Los Angeles-Frankfurt route
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
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Wed, 04/15/2015 01:16 AM
LAX » FRA
From Los Angeles International Airport (Los Angeles) to Frankfurt International Airport (Frankfurt)
1 out of 5
Seat Reservation not honored
I booked a great seat with lots of legroom just to find out that someone at Lufthansa decided to give the seat away against my will. Even though my boarding pass still had my original seat # on it. and on top of it... customer service pretty much said that there's nothing they can do to remedy the situation outside of giving me refund for the seat which at that point was pretty much worthless considering the lost convenience factor. Here's a simple concept that the GERMANS may not understand when it comes to doing business in the U.S. If you want to change your customer's seat, a good business practice would be to change the seat to something of "EQUAL or BETTER VALUE". not a worst seat assignment without an apology. HORRIBLE CUSTOMER SERVICE and seriously in need of ATTITUDE check. I will never fly Lufthansa again. fortunately i do have options.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sun, 07/22/2012 02:05 AM
LAX » FRA » TLL
From Los Angeles International Airport (Los Angeles) to Ulemiste Airport (Tallinn) via Frankfurt International Airport (Frankfurt)
1 out of 5
Not satisfied with Lufthansa
I have given my review based on my flight on Lufthansa from LAX to FRA. Issues I had: 1) No personal entertainment system. Only overhead TV's showing crappy cartoons and sad movies. 2) Baggage policy from USA allows one 23 kilo bag?? Got charged $70 for second bag. Total rip off. 3) Very tight seats. In fact I threw away my newspaper as it was reducing my legroom. Flight from FRA to TLL was OK
Recommended: No
Value for money: Yes
Customer Service: Poor