Los Angeles - Dusseldorf Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Los Angeles-Dusseldorf route
Air Berlin
Air Berlin
Air Berlin
Global
WOW Air
WOW Air
WOW Air
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Los Angeles
Dusseldorf
Air Berlin
Global
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Los Angeles-Dusseldorf route
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
WOW Air
Global
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
Los Angeles-Dusseldorf route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
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Mon, 09/12/2016 07:39 AM
LAX » KEF » DUS
From Los Angeles International Airport (Los Angeles) to Dusseldorf Airport (Dusseldorf) via Keflavik International Airport (Reykjavik)
1 out of 5
No Accountability
WOW failed to load my luggage. It stayed behind at LAX, and it took WOW 4 days to reunite me with my bag. So far so bad. It get's worse. My bag, clothes, and equipment were returned to me badly damaged with perforation holes, scratches, and gashes. I had purchased the bag and camping/surfing equipment just prior to my trip. After 2 months of back and forth with the WOW luggage department- dealing with lost and delayed luggage- I have now given up on any financial compensation for damaged luggage and the cost I occurred purchasing toiletries, clothes, shoes, jacket, etc. WOW even went so far to ask me to approach my credit card for compensation first. I was not even the worst off. A family with little children had no stroller, a couple on a booked hiking trip had no equipment, an elderly lady was asked to wait for at least an hour for her luggage, although she was hardly able to stand, and we had to help her with seating arrangements, contacting her hotel, filing forms while she was waiting. So many people without their luggage were not receiving any help. Poor attitude was shown by the WOW ground reps. On a minor note: I continued with WOW to Dusseldorf but decided to send my luggage back with my son on another airline, just to be safe. The total hours of delayed flights from LAX to KEF to DUS and return: 9.5 hours. Unfortunately, this fly-by-night airline is untrustworthy and utterly unprofessional in dealing with customers. Low budget airline should not mean low attitude towards service. I loved my Iceland trip despite the financial losses and will return with my family. WOW will not be part of any future travels. Really a shame, because WOW looked like a viable alternative for our regular trips to Europe. Lost baggage department operates out of India. They communicate in poor English and do not respond coherently.
Recommended: No
Value for money: No
Customer Service: Poor
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Mon, 09/02/2013 11:03 PM
STR » DUS » LAX
From Echterdingen Airport (Stuttgart) to Los Angeles International Airport (Los Angeles) via Dusseldorf Airport (Dusseldorf)
1 out of 5
AVOID THIS AIRLINE AT ALL COSTS
There's a good chance they will LOSE YOUR LUGGAGE and, if you have a connecting flight like I did, they will GIVE YOUR TICKETS AWAY TO OTHER PEOPLE if your first flight is delayed through NO FAULT OF YOUR OWN. I arrived in LAX 10 hours later than I was supposed to and with NO LUGGAGE. Customer service is NON EXISTENT, even in Düsseldorf, a supposed "hub" for AB. DON'T FLY THIS HORRIBLE AIRLINE EVEN IF IT WOULD SAVE YOU A FEW BUCKS!
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 2013-10-28 17:36

If you were not that stingy, you would probably be able to see what is customer service... meaning money for the value refers to the service on board and food and flight itself. There are many people working for an airline to make it be good...some do their job well, some just do what's absolutely necessary...some don't do even that... but just so you know, experience ryanair or wizzair and see what bad customer service means!! And there you pay less and get even less than the value you should be getting for the money. Don't talk if you don't know what behind what YOU PRESUME HAPPENED... because what you think happened is Science Fiction

Thu, 01/17/2013 06:37 AM
DUS » LAX
From Dusseldorf Airport (Dusseldorf) to Los Angeles International Airport (Los Angeles)
5 out of 5
Air Berlin ist sehr gut!
Recently, my wife and I took the train from Paris-Dusseldorf, then travelled nonstop to LAX on airberlin. This was our first time flying on this airline, and we were pleasantly surprised. We chose this airline solely because of the low business class fares which were unbelievably cheap compared to the larger European carriers. All personnel were friendly, courteous and eager to help us in any way possible. Check in was quick and routine, boarding was equally smooth and efficient, The A330 business cabin was very comfortable, with AVOD at each seat, and a good choice of audio and visual programming. Food and beverage service was first-rate, and the flight attendants were professional and accomodating. Overall, neither my wife or I, both frequent international travellers, could fault air berlin. For those extra picky fliers who go out of their way to find faults with airlines, there are a few things you should know before booking this airline. Although it may have been a meager, low cost carrier in its early days, that is no longer the case with today's service and new aircraft which continue to expand the fleet and operations to more markets. Business class isn't over the top pampering that comes with higher prices, but it is comfortable and far superior to anything else available at this price point. And, yes, as some have pointed out before, the seats do not fully recline to a flat sleeping position, but are comfortable nontheless. Seat pitch and width are very accomodating--even for my 6'3" frame. Also, the amenity kit, though quite servicable, may seem skimpy to those of international, long haul carriers. Otherwise, it's two thumbs up for this up and coming airline. was airfare
Recommended: Yes
Value for money: Yes
Customer Service: Excellent