Los Angeles - Copenhagen Flight Reviews

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Los Angeles
Norwegian Air Shuttle
27.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
Los Angeles-Copenhagen route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Sun, 01/07/2018 10:41 PM
From Los Angeles International Airport (Los Angeles) to Schoenefeld Airport (Berlin) via Copenhagen Airport (Copenhagen)
1 out of 5
Flight turned around, no food or accommodation given, rude and unhelpful staff.
After an hour delay without advance notice, our flight from LAX to CPH finally took off only to turn around and return to LAX after about 45-minutes in the air. We were told it was due to unspecified "technical issues". We spent an hour on the tarmac before I waited another hour and a half to get my bag back. Then followed a two-hour wait to ask about accommodation. We were offered no food or drinks, and by the time I spoke to an agent it was nearly 5am, about 12-hours after arriving at the airport. I was offered to share a hotel room / cot with three other passengers. I said I'd prefer a room by myself, the agent walked away shrugging. 15-minutes later I told him I'd take anything, I'm tired, and was told they were only given 15 rooms and they were gone. I have to credit card and not enough cash for a taxi or accommodation, and was given to other options. I told them this and they said there's nothing else they can do. I was rebooked two days later, missing those two days of work. I asked the agent who rebooked me if I could have a window seat or a free meal on board or anything for compensation and she told me I'd have to pay, nothing extra for free. Their support hotline has an hour or more wait, if you don't get a busy tone 10-15 times when trying to call. They were friendly if not fatigued, but offered nothing in terms of help.
Recommended: No
Value for money: No
Customer Service: Very Poor