London - Valencia Flight Reviews

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London
Valencia
Easyjet
Global
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
London-Valencia route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Sun, 07/27/2014 04:41 PM
LGW » VLC
From Gatwick Airport (London) to Valencia Airport (Valencia)
1 out of 5
Easyjet´s economic abuse of a 17 year old girl.
Easyjet´s economic abuse of a 17 year old girl. My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET from Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221. Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm. On the way to Gatwick, flight Nº EZY5226 on the 28th of June 2014 she passed all controls, even the control of the measurements of the hand luggage in Valencia without any problem, due to the fact that the sizes of the hand luggage are inferior to the maximum sizes allowed by EASYJET, there was no problem whatsoever. So far so good… nevertheless on the 27/07/2014 in Gatwick she passed all controls without any problem until she got to the gate and was stopped by an EASYJET employee and was told that she had to pay 45 Pounds because of the fact that here hand baggage was too big. As she was very much aware that the sizes where inferior of the maximum sizes allowed, she defended herself indicating that she travelled with the same hand luggage from Valencia to Gatwick without any problem. The EASYJET employee got kind of unpleasant and informed my daughter that she had to pay otherwise she could not take here flight back home. My daughter informed the employee that she did not have 45 Pounds with here; she had spent the money during the month she had been in England. The employee informed her that this was not her problem, she had to stay and could not go home to Valencia. As you can imagine my daughter of only 17 years old got very nervous and tried ones more to solve the problem informing that the sizes where inferior to the maximum sizes allowed by EASYJET. The answer of the employee was “I don't give a damn” you are not going anywhere if you don´t pay. Being desperate now she asked a friend on the same flight for the money which she got without any problem. She went back to the very unpleasant employee to pay the 45 Pounds in cash. When she arrived and wanted to pay she was told that payments could only be done by credit card. My daughter of only 17 years does not have a bank account or a credit card so she informed the employee about this, ones more my daughter was told that this was not the problem of the employee… Finally the problem was solved by the same friend who paid with her credit card and my daughter who had almost gotten a nervous breakdown, could finally fly back home to Valencia. This has been a case of economic abuse to a minor by a multinational; EASYJET, which I think is UNACCEPTABLE.
Recommended: No
Value for money: No
Customer Service: Very Poor
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