London - Tel Aviv-Yafo Flight Reviews

Most Recommended Best Value for Money Best Customer Service
London-Tel Aviv-Yafo route
Belavia
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Belavia
Global
Belavia
Belavia
Belavia
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London
Tel Aviv-Yafo
Belavia
Global
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
London-Tel Aviv-Yafo route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Easyjet
Global
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
London-Tel Aviv-Yafo route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Wed, 08/13/2014 07:57 PM
LTN » TLV
From Luton Airport (London) to Ben Gurion International Airport (Tel Aviv-Yafo)
1 out of 5
Worst service ever! Stay away, not worth it.
Stay away from easyJet! This would be the #1 message I can dispense of this company. Though my review is long and details the story, in very short, EasyJet has rude, useless service. Some highlights: Customer service is not working during times when flights take place. they argued with me weather or not I have emailed them (which I did! more then once!), they told me I should "smile more" and argued with me on how long I was on hold (30 minutes!). Simply not worth it, horrible horrible service. I have never experiences such rude and useless service in my life and I travel plenty with various different companies. I was to fly from London to Tel-Aviv Israel. My flight from Tel-Aviv to NY, with a different company, was canceled, due to the was situation in Israel and the many rockets shot so close to the airport. When I called customer service, 1 day before my flight, they claimed there is nothing they can do. They have canceled that day's flight however, had not canceled my flight YET. Since my flight was at 7 AM, I would have traveled to the airport during the night and very early morning. Refusing to spend the night in useless travel, not to mention not wanted to be stuck in Israel without a way back home, I expected customer service to offer a solution. They would not refund my trip unless they canceled it, which they would decide shortly before the flight. AND to add insult to injury, the customer service center would not be open to call to before my flight should I need to make any changes. I spent over an hour on the phone, the rep even argued with me about how long was my wait and insisted I did not send the emails I have. It was horrible. Absolutely horrible. Being a frequent traveler, I have had my share of issues but never have I encountered such rude and not-helpfull service in my life. Stay away from this company, that would be my advice.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Mon, 07/30/2012 06:00 PM
LGW » MSQ » TLV
From Gatwick Airport (London) to Ben Gurion International Airport (Tel Aviv-Yafo) via Minsk International 2 Airport (Minsk)
5 out of 5
Such good value, airline with a personality and passionate staff
I booked these flights for ~£600 return London to Tel Aviv - business class. Transit Visa should be ordered in advance (I used Real Russia) and costs ~£100. Still great value, only slightly more than British Airways economy and so much nicer. I only found out at check-in that Belavia business class passengers get free Servisair lounge access at Gatwick airport and it is a superb lounge even with its own private TV room and satellite TV. 30Kg baggage allowance in business class. First plane was a 737-500, 2 owner (ex Xiamen) in very good condition if a bit loud (it is an old plane after all). I was checked through at Gatwick (55 minute connection at Minsk) and given row 1 on this flight. Now, row 1 means you can stretch your legs as much as you want and there's still loads of room in front. The seats were comfortable, as business class only had one other passenger I had the row to myself and was given a blanket and pillow on boarding should I wish to lie across all three seats (some planes have 2 seats per side in business class, this had 3). First example of old-fashioned service - everyone was given a boiled sweet as they boarded, and greeted by the stewardesses who were genuinely happy and enthusiastic (smiling and chatting to each other between people boarding, which was nice to see - they were enjoying their job). As soon as I sat down, I was offered a drink (they serve tea/coffee/orange/apple/tomato juice). Announcements in Belarusian and English. Meal served shortly after reaching maximum altitude (on both flights - yes, unlimited snacks in the complimentary lounge followed by two HUGE dinners). Both flights included chunky strips of smoked salmon, red caviar, salad with tomato and cucumber (and mayonnaise in pouch), potato wedges, broccoli, hot brown roll with onion in it, hot white roll with sesame seed on top, cured meats (LGW-MSQ had chunky large slice of ham and Belarusian salami, MSQ-TLV had black forest ham), pickled cucumber and dill, and huge chocolate muffin filled with Nutella. LGW-MSQ had large chicken breast coated in sesame seed and MSQ-TLV had large portion of chicken kiev. Food delicious, served on branded porcelain on a clean white tablecloth with stainless steel branded cutlery and white cloth napkin. All food served hot, and unusually for an airline meal I could actually taste it! Juices/tea/coffee available with meal and throughout flight. On MSQ-TLV (older 737-300, 6 owners and more shabby, seats with Continental Airways pattern on them) pilot gave regular announcements and in-air statistics in Belarusian and English. In-flight magazine kept me entertained, quite a few pages in English but photos in Belarusian bit (in articles on remote tribes I think) fascinating. Before I forget - they have a loyalty card (Belavia Leader) which I applied for online and which got delivered quickly from Belarus (I live in London) which is very genuine. From this journey alone I have enough points to fly from Minsk to St Petersburg (and London-Minsk economy is really cheap). Lastly, the main reason I love the airline is that the service felt personal and genuine - every other modern airline feels like the staff run off a script and have absolutely no enthusiasm or personality. Staff on Belavia were genuine people who chatted and giggled together when not serving but were very attentive when anyone needed service. The service was also personal, even in economy class from what I saw. It really felt like I was flying in the 80s before these airlines all became corporate and before cabin crew were silent and moody/solemn. Would gladly fly again, in fact will go to Russia for the first time with them soon. In a word, flying with them felt homely and I felt cosy!
Recommended: Yes
Value for money: Yes
Customer Service: Excellent