London - Rome Flight Reviews

Most Recommended Best Value for Money Best Customer Service
London-Rome route
Ryanair
Ryanair
Ryanair
Global
Ryanair
Ryanair
British Airways
Spread the word...
London
Rome
British Airways
Global
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
London-Rome route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Ryanair
Global
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
London-Rome route
81.3 total score
2 reviews
100% Recommended
100% Value for Money
3/5 Customer Service
Advertisement
Mon, 01/06/2014 12:21 AM
DXB » LHR » FCO
From Dubai Airport (Dubai) to Fiumicino Airport (Rome) via Heathrow Airport (London)
1 out of 5
I need my refund back
My name is Asif Aman Booking Ref no ZPNVDX & my wif's name is Rochelle Vergara Booking Ref no 2XGCMG. We are frequent traveler & always wanted to fly with British Airways this time around we planned to go to Italy stopping over Heathrow for few hours so we thought this is the perfect time to fly via British Airways which resulted into booking of British Airways BA0106 Dubai to London & BA0548 from London to Rome. Everything was looking great online check in was done until we reach airport counter to drop our bags 3 hours prior to flight departure & with all my surprise I was asked for a transit visa since I am holding a Pakistani Passport but for my wife it was fine since she is holding Philippines passport, Since I was not having transit visa so the BA airport counter Supervisor informed us that the only option is that we book another flight & we can have this ticket fully refunded back as he will mark in BA system as Offloaded so after getting this confirmation that we will get our money back we had to struggle at airport for more than 4 hours then we took another airline flight & continued our tour during our tour we tried to reach BA online & by phone in Rome but never got a proper reply. Upon our arrival back first thing we did to reach BA Dubai office & to made our experience worse we came to know by your representative that we were NO SHOW in your system & we can not going to get full refund but only 355/-AED it was really bad since we were told that we could get full refund back at airport which prompted us to book for another airline if we were told the same that we are not going to get full refund atleast my wife could have taken BA flight to reach Rome where we were going to lose one ticket only but that wasn't the case then we ask your rep at BA Dubai office if we could rebook the flight to London Heathrow only since we are planning to travel to UK next year but the answer was as expected straight NO we can not since the ticket terms & conditions were restricted. We work in Hospitality as well where we were taught & its in our practice that there no NO in customer service we always have to come up with solutions & if there is a mistake from our side overlooking the Visa requirement to take BA flight which was never the case with KLM, That was an honest mistake unknowingly happened which can be reconsidered atleast by rebooking the flights. Based on my short experience with BA to be honest I don't expect that my above problem will be taken care of but still hoping against hope that may be still us & our family & friends can trust again British Airways in future travel by resolving above issue.
Recommended: No
Value for money: No
Customer Service: Very Poor
Advertisement
Sat, 07/27/2013 12:14 PM
STN » CIA
From Stansted Airport (London) to Ciampino Airport (Rome)
4 out of 5
You get what you pay for
I have flown Ryanair many times and never had a problem with them. The bottom line is the fares are very cheap especially if booked well in advance. If you follow the terms and conditions of Ryanair there is no reason to expect hidden extra costs. In most cases I can travel with Ryanair to anywhere in Europe cheaper that it is to buy a ticket on my local commuter train to London, and unlike the train Ryanair is usually on time if not early. The problem is that most people who criticize Ryanair expect champagne service for a beer price.
Recommended: Yes
Value for money: Yes
Customer Service: Satisfactory
Sat, 12/29/2012 12:05 PM
STN » CIA
From Stansted Airport (London) to Ciampino Airport (Rome)
4 out of 5
No fuss cheap flights
Many people complain about Ryanair. Some complaints may be justified, however I can only speak from my personal experiences. I have never had a problem with Ryanair. For the money there is no cheaper way of travelling. If you read the rules , check in online and print your boarding pass, try not to take check in luggage and pay with a Ryanair cash passport ( prepaid MasterCard ) keep you hand baggage within the required dimensions , then you will have no problems or nasty surprises. Don't expect plush seats or entertainment. You pay for everything on board. I am sure most people can last an hour or two without a coffee or food. There is only one extra I would pay for and highly recommend. Reserve your seat. It is an extra cost, but it saves you rushing on board the plane, and eliminates the need to pay for priority boarding. Even with that extra cost all of my Ryanair flights have been cheaper than my 40 minute train commute to London. With that in mind as well as Ryanair's excellent punctuality record, don't be put off by some of the negative comments. Don't expect 5 star service for a 1 star price.
Recommended: Yes
Value for money: Yes
Customer Service: Satisfactory