London - Manila Flight Reviews

Most Recommended Best Value for Money Best Customer Service
London-Manila route
Emirates
Emirates
Emirates
Global
Emirates
Emirates
Emirates
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London
Manila
Emirates
Global
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
London-Manila route
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
Philippine Airlines
Global
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
London-Manila route
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
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Fri, 04/14/2017 03:04 PM
MNL » LHR
From Ninoy Aquino International Airport (Manila) to Heathrow Airport (London)
1 out of 5
Terrible Customer Service
On the 17th December 2016 I was supposed to depart from Manila at 12.15pm, but it was cancelled at very short notice with an announcement just an hour and a half from the boarding time. Whilst the airline provided their statutory obligations by providing overnight accommodation etc, as you can imagine the problems this caused with serious trouble and inconvenience for me and my fellow passengers. The UK agents for PAL are AVIAREPS PLC . Despite writing to them and following up with 2 emails, neither company has had the courtesy to respond to my request for out of pocket compensation. Apart from this and the fact that this route only provides entertainment from small iPads. There is no way to recharge your laptop for this 14.5 hour flight so trying to use their inflight WiFi services is only available for the life of your laptop batteries. Do not expect to get the standard of service offered by the likes of Etihad and Emirates who I will be returning to forthwith for future flights. Not a recommended airline if you like those little extras like good customer service, responses to complaints or even an occasional drink during the flight. I am told that other routes are better?
Recommended: No
Value for money: Yes
Customer Service: Very Poor
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Sun, 06/08/2014 07:45 AM
LGW » DXB » MNL
From Gatwick Airport (London) to Ninoy Aquino International Airport (Manila) via Dubai Airport (Dubai)
2 out of 5
Unequal treatment of passengers!
This is the second time I have taken Emirates to Manila. Travelled both times on economy. My husband makes the trip to Manila several times a year on Business Class, he has always had a very good customer experience. I on the other hand have travelled on economy and both times have been astounded by their poor treatment of the Filipino contract workers on the flight from Dubai to Manila. The service is always excellent from London to Dubai but the onward travel to Manila is a reminder of how poorly people of other races have been treated in the past. Yes, the contract workers block the boarding gates and wreak havoc with their hand carried baggage but once on the plane they are very well behaved. The stewards and stewardess are very gruff towards these passengers. When one asked for some pot noodles which are offered he was told very brusquely that there was no more when he had only served one person with pot noodles in our section of the plane. It would be an impossibility that there was no more left. The passenger was chastised for asking for something which is offered by this airline on their menu as the flight is 8 hours. These people have paid for their tickets the same as myself and other people of different races. Why the inequality of service. It is totally out of order and unprofessional. These members of staff of Emirates should be taught common decency and to treat everyone equally whether on Economy or Business Class. My flight was EK334 from London to Manila on June 3rd.
Recommended: No
Value for money: Yes
Customer Service: Very Poor